Same problem with me. Having to install the 32-bit version as a workaround. ... View more

Just an update ... the posting at https://community.adobe.com/t5/robohelp-discussions/git-devops-repo-quot-unable-to-push-fatal-authentication-failed-quot/m-p/11442612#M133140 is similar and in 12 says "The first time you open/connect to the profile, RoboHelp will prompt you to enter the password.". That prompting isn't happening on the work PC. Tried creating a new connection profile but no joy. ... View more

This looks like a bug in RH 2020.3 redirect.js. If I create a new project in RH2019, add the Orange Frameless skin, generate with a Frameless Preset with all the default settings but the "Use Skin Home" off and publish to IIS, the site starts without error using http://server/site/. If I repeat this identical test using RH2020.3, the site only starts using http://server/site/index.htm; it shows the 404 error using http://server/site/. If I copy the file template\scripts\redirect.js from the test website created with RH2019 to the test website created using RH2020, the site works without a problem. I think this proves there is a problem with template\scripts\redirect.js in RH2020 compared with RH2019. As I'm about to publish a live site, my workaround is to manually replace the file template\scripts\redirect.js with one from RH2019 each time a publish, but hopefully this can be fixed in a later release? Graham Keen   ... View more

Did that work? I'm runing RH2019 via a perpetual license of Tehnical Commindations Suite but I'm not sure of updates stop at  RH2019. Are we being forced to switch to the subscription licensing model to get RH2020 and future updates for that release? ... View more

I edited the reply to re-add the same image - I think it's there now ... View more

Notice the paths in yellow for the 404 errors:   The file idata1.new.js isn't found anywhere though. (I had trouble uploading the image in IE but found Chrome worked better for the forum!)     ... View more

By way of an update, and to rule out a problem with my particlar project - which was converted from 2019 Classic, I tried creating a clean new empty project with the same skin. It previews successfully in IE11, whch suggests the browser is capable of displaying the frameless skin using the file: prootcol, but it fails to display in IE11 when the project is deployed to an IIS Web server (i.e. using the http: protocol). Using the IE Developer tools, I can see four "404 Not Found" errors where resources, including two CSS files and one JS file, isn't found because of an incorrect or invalid path. It looks to me like it might be a bug where the JavaScript under IE11 is failing to properly set the correct relative path locations for certain files within a site. Chrome display the same simple test site in IIS without a problem. ... View more

I have found that to fix the small static size shown in the Author view for all videos in a project converted from 2019 Classic to 2019, you need to perform a global search and replace of all HTML files in your project to remove width="100%" (in addition to adding the custom video tag to the CSS as shown above). ... View more

Some other issues I've found with the Oceanic skin are: 1. The right panel doens't highlight the topics as you scroll in Edge but they do in Chrome. 2. The menu bar under the banner stays nicely at the top as you scroll in Edge and Chrome under Windows, but not on Safari or Chrome on an iPad. 3. The layout doesn't resize properly when you rotate an iPad from lanscape to portait - although it's not bad. 4. This is more of a suggestion than a bug, but the right panel takes up too much space on a small footrpint device so you have only small area left for your content. It would be nice if the right panel would dissapear when you drop the width of the browser window below a certain threshold so the content area doesn't get so restricted.   ... View more

Thanks. The Developer tools show three items not found - font.css, layout.css and userstyles.css as shown below (sorry if it's hard to see these but the new Forum site seems problematic also). All three are in the skin template folder on the Web site but IE11 is looking the wrong place with two showing a repeated string in the path.     ... View more

Hi Surbhi, I do see the screen as https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-11021629-1730050/pastedImage_1.png but only from my office. At my client’s office (which is a government network with controlled Internet access via a forward proxy), the Microsoft login screen closes, but the Save button remains greyed out. The log file contains nothing, other than one line as shown below: 2019-04-10T23:41:53.211Z - info:   [35728] *** FOLDER: C:/Users/g9k/AppData/Local/Temp/RHTMP/logs_1554939713201.log *** Is there a way to switch on verbose logging? I'll Email the log from the PC at my office (where it is working) directly as it contains private information. ... View more

I've just installed Update 6 and it looks like these and other problems have all been fixed. The Header and Footer come across correctly in the 2017 conversion and I no longer see the double header/footer on some pages. I can no longer reproduce the failure to publish all content (images all get copied now). Videos convert correctly. I'll need to do further testing on the SharePoint source control problem next week when I'm at the client site, although I suspect that was a security problem as the network and Internet access is tightly controlled at that location. Congratulations to the development team for fixing so many things in Update 6. ... View more

I've just installed Update 6 and can confirm this problem has been resolved. My project also converted cleanly from 2017 / 2019 Classic for the first time and so far it looks perfect, but I'll need to do more testing to see if the update has fixed some other problems I noticed last month with the 2019 version. Congratulations to the development team on what looks like an impressive update. ... View more

Hi Surbhi. Sorry for throwing a few mixed issues at you at the same time. The failure to copy all images on publishing was a strange one. I have had trouble with USB devices holding projects on some PCs lately and so the problem could be related to that (hence the attempt to use source control). It seemed to copy them sequentially up to a repeatable point in the list and stop, but there were no errors reporting or in the logs. The Web site was missing them, but they were visible in the source folder. It was the same images each time I tried to publish. 1. The SharePoint workflow was an attempt to use SharePoint 365 instead of USB as a way of centralising the source when working projects at two sites; one site being my office and the other being my client’s office, which is a government-owned corporation that doesn’t allow contractors to connect non-government PC assets to its network. Connecting to SharePoint from RoboHelp 2019 works from my office and I can download, and sync projects, all as described in the documentation, but I’m still unable to connect from the client’s office. RoboHelp 2019 would prompt for my MS 365 login credentials, but it would go no further. No error message was displayed. I can connect to SharePoint using a Web browser from the government WAN (proving the site is not blocked). Ports 80 and 443 are open and the URLs you list are not black-listed as far as I can tell because I can use other applications such as OneNote and Outlook with my 365 account without a problem. Outbound traffic is of course via a forward proxy server, but I would assume that RoboHelp uses the proxy settings defined in IE? Fiddler doesn’t show any errors and its doesn’t show any traffic being blocked. I can get to the URLs that you listed in your message at https://forums.adobe.com/message/10948235#10948235. This issue isn’t a show-stopper though, as I’ve now returned to using a USB SSD to hold projects and dropped the idea of using SharePoint. I can open these USB projects from the government-owned PC or at my PC at my office and continue to work on them, as well as publish the sites to Web servers at either end (I use two Web servers for testing at my office and publish to two Web sites at the government site; one test and one production). Are there any explicit proxy settings that can be made in RoboHelp? 2. Excellent news. I look forward to Update 6. 3. Videos work fine; the problem is only when converting a project to the new format. In RoboHelp 2017 / 2019 Classic, the videos were placed with the standard Insert Multimedia tool and appear in the HTML as: they convert to RoboHelp 2019 as-is: But these render as shown below, and they fail to play in the published output. I needed to manually alter every page to use , as in: Although this was a one-off edit, it was tedious when there are 60 pages to update and having to convert the project many times to overcome issues and for testing, so it would be nice if the source could be remapped somehow on upgrade to use the tags. 4. Again, the problem was only in the upgraded project. In all the tests carried over the past few weeks, I found that any page where the footer had been modified (e.g. to update the date that the page was modified) using the great option in RoboHelp 2017 that prompts if you want to update just that page, or the entire project, the published application would show two headers. The good news, though, is that I did another conversion just now so that I could take a screen capture to add to this Email, but I was unable to reproduce the problem. Maybe it’s just a problem at this end. 5. Excellent news – looking forward to Update 6. Graham Keen CADbase Pty Ltd GPO Box 2897 Darwin NT 0801 Australia T 61 8 8942 2221 E Graham.Keen@cadbase.com.au<mailto:Graham.Keen@cadbase.com.au> ... View more

I was unable confirm, even with further testing, if the problem was caused by SharePoint source control and multiple editor PCs, but I suspect I was because I had trouble getting the SharePoint connection to work in one location (I added a comment to Re: RoboHelp 2019 and SharePoint Online connection profile ). The problem might also be related also to setting the output folder path in Preferences. At one site where I work, the default location in your profile ends up on a slower WAN share so I experimented with setting it in the preferences to use a local path and also on a removable SSD that I could take with me to other sites. I couldn't find a way to remove source control from a project in RH 2019 once it was enabled to rule that out as being the cause. To work around that, I started to build a new project without source control being active by re-converting the original one from RH 2017 to RH 2019 again, but I had to give up in the end because I ran out of time. It is a huge effort to convert to a project of any size from RH 2017 to RH 2019. In my case, I had about 100 videos embedded in various pages, but none of these came across properly in the conversion. They get added in RH 2019 as "Flash objects" that simply don't work. I had to go though each page and replace the HTML using the source code view with the simpler <video> tags that RH 2019 would itself normally use when you add a Video File using the new UI. I also had issues with header being physically copied from the Master Page into some individual pages but not others, so I ended up with double headers on some pages. I think this must be related to having a footer with a "Date Last Modified". In RH 2017, you could change the date for an individual page without affecting the other pages in the site. I'm not sure how this works in RH 2019 where it seems you can only use the Master Page globally (so both header and footer are repeated across the entire site). Finally, I also found that there was a fair bit of work needed to update the Azure_blue skin to match the 2017 project design, which had been customized sightly. I wasn't game to simply copy the skin from RH 2017 to RH 2019. I think I'll have to stick with RH 2017 (or use RH 2019 Classic) for the foreseeable future until the new version becomes more mature and Adobe irons out some remaining problems with the new design. There are some nice features in RH 2019, but the simplification of the UI seems to remove some flexibility that we had with the classic design. ... View more

All images are PNG and it appeared to be a problem only on publishing. The files are sequentially named image_002.png, image_003.png, image_004.png, etc, and vary between 1 KB and 1,000 KB in size. It appeared to copy them in order and get so far in and then stop. The images all look normal. There was no error message from RH. The file rhlog.txt on the target folder lists only the files that are copied. I had given up on this and gone back to RH 2017 to get the job done, but I decided to re-visit RH 2019 update 5 again today because I would like to move to the new version. The problem may be related to using SharePoint as a source repository and editing the project at two locations on different PCs. I'm getting a different result in testing today, so I need to do some more tests to work out what's happening. I'll re-post once these tests are complete. ... View more

Hi Peter, Yes - there are no broken links shown in the report. The project previews okay - with all images where they should be; they only go AWOL on the Web server because they don't get copied by the new Publish component in Update 5. I have to manually copy the missing images to the Web server before the project HTML5 pages appear correctly in the browser. ... View more

I found this page Tracker  and tried replacing the two JS files loadparentdata.js and loadprojdata.js that you can download from there and it appeared to have fix the problem on all but one test PC - I'm just working on that now as I suspect the cache isn't clearing properly there and it's still using the old JS files. This sort of problem puts you off applying the latest updates so soon after they are released! ... View more