Inspiring

Answered

RoboHelp 2019 and SharePoint Online connection profile

Forum|Forum|7 years ago
September 10, 2018
8 replies
8771 views

Has anybody successfully create a connection profile to SharePoint Online in RoboHelp 2019? I tried creating a new one but even after successfully logging in, the Save button is still disabled.

This topic has been closed for replies.

Correct answer SomebodyWhoNeedsHelp

After several days of troubleshooting, my final challenges with RH 2019 came down to a folder that needed to be created under the root document library of SharePoint.

To summarize

if you are working behind a corporate firewall layered with security/monitoring software like ForcePoint or antivirus application, it's very likely that you will have to whitelist a lot of the urls that Adobe RoboHelp uses behind the scenes, like, microsoftonline.com, live.com, adobexxx.com, etc.;
make sure versioning is configured on your SP lists/document libraries
make sure you create a folder specific to your project in your list/document libraries

Adobe, care to provide the people here that list of urls that need to be whitelisted as well as improve your product support and documentation? Have you even tested your products behind a firewall and with antivirus/antimalware software in place before claiming it works with other products? Geez

Peter Grainge

Community Expert

@Jacob50B9 It's obvious from this thread that some have succeeded. If after reading the answers you still cannot connect, I suggest you contact Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

cadbase

Known Participant

Hi,

Any further updates on this post?

I'm having exactly the same problem as described. I can use SharePoint successfully as a source control repository with RoboHelp 2019, and it works on more than one PWC from multiple locations when these PCs are connected directly to the Internet , but when I'm connected to the client's corporate network on a client's PC, the "Save" button is always inactive when I try to create a connection profile to SharePoint. Ports 80 and 443 are open and I can login to SharePoint 365 directly from a browser on the corporate network. I've used Fiddler and I can't see any blocked traffic. RoboHelp redirects to the 365 login and I'm prompted for credentials. These appear to be accepted and the panel closes, but I don't see the connected message as I do with PCs running outside of the corporate network.

It's frustrating because the only way I can work is to author sites using a laptop at the client's site using 4G to get the source files from SharePoint (or at my office using direct fibre to the Internet), but to publish changes to the Web server while on site, I have to VPN in over a slow 4G connection, or use a USB stick to transfer the files manually.

I'm on Update 5.

J

Jacob50B9

Participating Frequently

We recently upgraded to RoboHelp 2020 from RoboHelp 2017. We set SharePoint Online for versioning and have sucessfully added the projects to SharePoint Online. However, when try to connect to the Library in SharePoint Online to download any of the projects, it fails and we get an error message.

Has anyone succeeded in connecting to SharePoint Online to download a RH 2020 project? The process fails consistently for us.

Please advise.

SomebodyWhoNeedsHelpAuthorCorrect answer

Inspiring

After several days of troubleshooting, my final challenges with RH 2019 came down to a folder that needed to be created under the root document library of SharePoint.

To summarize

if you are working behind a corporate firewall layered with security/monitoring software like ForcePoint or antivirus application, it's very likely that you will have to whitelist a lot of the urls that Adobe RoboHelp uses behind the scenes, like, microsoftonline.com, live.com, adobexxx.com, etc.;
make sure versioning is configured on your SP lists/document libraries
make sure you create a folder specific to your project in your list/document libraries

Adobe, care to provide the people here that list of urls that need to be whitelisted as well as improve your product support and documentation? Have you even tested your products behind a firewall and with antivirus/antimalware software in place before claiming it works with other products? Geez

S

surbhiM

Participating Frequently

Hi,

The list of URLs that need to be whitelisted are

And for the point that a folder has to be created on sharepoint online to add a project is implicit.This step is mentioned in add project section: Browse and select the folder on SharePoint where you want to add the project. Ensure that this folder is empty.

May be we can add a first step of creating a folder on sharepoint as suggested by you.

Again apologies for the inconvenience. We are continuously working towards removing these glitches.

Thanks for your patience. For any sharepoint related query you can directly contact me at sumahesh@adobe.com

Regards,
Surbhi Maheshwari

cadbase

Known Participant

I have not received any email with log files. Have you sent them to sumahesh@adobe.com ?

I have Emailed the log file directly to you as it may contain private information.

SomebodyWhoNeedsHelpAuthor

Inspiring

We still have no success. A ticket (CRM:01094000002529) has been opened with Adobe (before I posted this), but the resource Adobe has provided is from a different time zone and he has no idea as to how time zones work. He calls at no predetermined time and expected me to pick up his call.

As of my last attempt, I was able to get past the firewall issues (again, no thanks to Adobe's amazing documentation). However, when I try to save or check-in, I get a very generic application error

I looked at the obvious (and not so obvious) places that Adobe might bury the logs in Windows but I could not find any clues what this very detailed error is about.

S

surbhiM

Participating Frequently

Hi,

Apologies for late reply. I was on leave for some days.

Let me help you with this issue.

First of all were you able to install update 1 successfully?

If yes when you create a sharepoint profile you see application error?

If needed we can have a connect call and debug the issue.

Thanks and Regards,

Surbhi Maheshwari

SomebodyWhoNeedsHelpAuthor

Inspiring

Someone from your TCS has reached out and scheduled a conference call sometime today. His name Pankaj Kumar.

To answer your questions:

First of all were you able to install update 1 successfully? Yes

If yes when you create a sharepoint profile you see application error? I was able to successfully create a profile after whitelisting some urls in our security software (ForcePoint), however, now that I have created a connection, when I try to check the changes in (or even save it), I get this error:

and no other details are provided.

If you wish to connect to my pc, let me know what works for you. The other Adobe resource from Customer Support will try to connect later at 10 EST, however, I would rather interact with you since you have more details as to what has happened so far.

SomebodyWhoNeedsHelpAuthor

Inspiring

An update:

We have isolated the issue to an internal security software through process of elimination.

I disconnected from our corporate network and ran RH, and I was able to create the connection profile successfully; There was a catch, though: I did have to partially connect to our internal network as RH kept freezing on initializing itself. Why? Maybe Adobe can provide some explanation. Once RH was up and running, I disconnected again from our corporate network and things work until it was time to check in. RH threw a very generic application error with no clue as to what is wrong.
We then defined some urls and common .exe related to RH and we were able to have a level of success similar to the first bullet but this time, tunneled in through VPN; RH still threw the same very generic, useless error "Application encountered an error"
Lastly, connecting inside the corporate network yielded no amount of success

In summary, we purchased a product that we cannot use in a secure corporate environment. Two Adobe support folks have tried to connect to my PC and got me nowhere close to a solution, in fact, one of them ended up messing up my registry when she tried to uninstall the application.

Peter Grainge

Community Expert

I have pinged someone who may be able to help.

Peter Grainge

www.grainge.org

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

SomebodyWhoNeedsHelpAuthor

Inspiring

Thanks, Peter!

S

surbhiM

Participating Frequently

Hi,

Please try it again after upgrading to update 1.Go to Help>Update and it will show you update 1.

We have fixed the API call for enterprise connection.

Please let us know in case you still face this issue.

Thanks and Regards,
Surbhi Maheshwari

sni66274

Participating Frequently

Works for me, save button is working. Now I can continue testing the collaborations part. Thanks for the support!

S

surbhiM

Participating Frequently

Thanks for confirming.

johnvarvatsis

Inspiring

RoboHelp talks to sharepoint on a local network, like it says on the tin. But not when sharepoint is accessed via the cloud. Which it neglects to mention on the tin. Not very helpful, but that's the root of the problem. I think it might be because compiled help looks quite like a virus, to virus protection software.