Menu bar and window bar disappears on mouse movement.

Hello Fellow CAD users!

BLOT:The date is 05Dec2023. I officially don't have this issue anymore after updating everything to the latest version I can find. 

I updated the driver on my 3DConnexion mouse. The model I have is "CadMouse Pro Wireless". My computer's OS is Windows 10. It is managed by my company so it should be up to date. I now also have a freshly installed 64 bit Acrobat instead of 32 bit (it's not supported anymore).

Below are the software versions I have for your reference:

3DConnexion

Windows

Acrobat

Good luck to you all!

We had the same behaviour with an old Version of Hardcopy (a screenshot program) somehow conflicting with Acrobat.
After we updated Hardcopy the Problem was gone

STILL waiting for a fix. For those of us using 3D connexion Space Mouse, it is NOT an OPTION to simply remove drivers for integral parts of our CAD interface devices. I don't know whose responsibility it is to fix the issue, but we can no longer install the 32bit version as of March 2023. So now I am stuck messing around with the dissapearing toolbar problem. This is EXTREMELY frustrating especially when trying to do presentations with clients. Please fix this ASAP

Hello everyone. As everyone else, I'm in search of a permanent solution for the exact same issue. However I have found that the problem lies between the menu bar itself and perhaps the spacemouse software... A temp solution I've found is if you hit F9 and hide the menu bar, it stops the window glitch. Downside is if you close Acrobat the settting "Hide menu bar" does not stick - just flips back to defualt of showing it. Then the problem reappears.

Anyhow, give it a try...

Thanks

James - Pot metal repair

I have the same issue with Adobe Acrobat & the 3dConnexion software.  Running "Stop 3DxWare" resolved my issue in acrobat.  I would like to be able to run both together, hopefully this gets resolved soon.

The date is 16NOV2022. I just set up a new laptop and I am having the exacte issue. It's weird because my old laptop doesn't have this issue and I use both Adobe Acrobat Pro and 3D mouse on both old and new machine. Maybe one of them is out of date on my old machine so I lucked out on the problem. But, I CANNOT give up using Adobe nor 3D mouse as they are both required for work and cannot be replaced. So, ADOBE, PLEASE FIX THIS. I have a lot of coworkers who's about to get a new computer and facing the exact issue. 

So the issue here is that the 64-bit version of the reader has an issue when the 3DConnexion service is running.

Installing the 32-bit version seems to remove the issue. So the answer seems to be in the 32-bit version. So please go and fix the 64-bit version.

I'm not sure why this issue was marked solved because for those of us that use a 3DConnexion SpaceMouse and also want to use Adobe Acrobat, it isn't.  

I can confirm that the SpaceMouse is definitely the issue.  I just loaded as of this date, the latest 3D connexion driver (10.8.10) and installed the latest version of Adobe Acrobat Pro directly from Creative Cloud.  The result was the erratic dissapearing menu bar as reported.  I did find that if I ran "Stop 3DxWare" from the Start>Programs folder that Acrobat would then run normally, but when I run "Start 3DxWare" the problem returns.  Since this is clearly an issue with the 3Dconnexion software I then went to their forums to search for solutions.  Sure enough, someone had reported the exact same issue with Adobe Acrobat:  https://forum.3dconnexion.com/viewtopic.php?f=25&t=48636&p=109559&hilit=adobe#p109559 

The "solution" seems to be to install the 32-bit version of Adobe Acrobat vs the 64-bit version.  However, since nearly everything is going to 64-bit now, and since creative cloud defaults to a 64-bit installation, I would still consider this to be a temporary solution at best.

To get the 32-bit version, I had to go to: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Once I installed this, my SpaceMouse worked just fine with Acrobat.

I'm not sure if this is an Adobe problem or a 3Dconnexion driver problem, but I hope that between the two of them they can somehow fix this issue.

I'm having the exact same issues on Adobe Acrobat Pro, date is now 2022-10-05. 

Using a newly installed Windows 10 PC

Something i found is this problem only occurs when using my 3dconnection spacemouse Pro, using a normal mouse fixes the issue. Problem is, I can't use a normal mouse for my work, that's why I also need this to be fixed 🙂

Br 
E

I am having the exact same issue. Are there any solutions for this yet?