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cadbase
cadbase
Known Participant
April 10, 2019
Question

RoboHelp 2019 Unable to create Sharepoint profile

  • April 10, 2019
  • 1 reply
  • 1327 views

There have been a few postings about this problem but no definitive solution...

 

I can successfully connect to SharePoint from RH 2019 from a PC connected directly to the Internet and use that as a version control repository.

 

However, I'm unable to connect from a client-site despite ports 80 and 443 being open. At that site, I'm able to access the SharePoint 365 folders from a web browser and I can use other applications such as OneNote to connect and access other OneDrive and SharePoint resources at the same cloud location. When you attempt to create a RH2019 Connection Profile, I am redirected to Microsoft to sign into my account. The sign-in process is successful, but the Save button always remains inactive. The forward proxy is set correctly in Internet Explorer settings. I have checked if any URLs are blocked by the proxy based on addresses listed in other postings, but I've not found a problem.

 

I was hoping it might be fixed in Update 6, but I'm still unable to connect after upgrading.

 

Here's a short video showing the problem.

 

 

Fiddler shows nothing being blocked that I can see.

This topic has been closed for replies.

1 reply

surbhi_maheshwari9120543
Community Manager
surbhi_maheshwari9120543Community Manager
Community Manager
April 10, 2019

Hi,

In the video I see that login has not happened successfully. After login is successful RH tries to find the site and then Save is enabled.

Like:

In Update 6 we have enabled logging. Can you please share the log file created in ..\Temp\RHTMP folder. Whenever RH is launched a new log file is created. So I suggest that restart RH and try to connect to SharePoint, Close RH and share the log file created.

You can send the log file to my id sumahesh@adobe.com

Thanks and Regards,
Surbhi Maheshwari

cadbase
cadbaseAuthor
Known Participant
April 11, 2019

Hi Surbhi,

I do see the screen as https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-11021629-1730050/pastedImage_1.png but only from my office. At my client’s office (which is a government network with controlled Internet access via a forward proxy), the Microsoft login screen closes, but the Save button remains greyed out.

The log file contains nothing, other than one line as shown below:

2019-04-10T23:41:53.211Z - info:   [35728] *** FOLDER: C:/Users/g9k/AppData/Local/Temp/RHTMP/logs_1554939713201.log ***

Is there a way to switch on verbose logging?

I'll Email the log from the PC at my office (where it is working) directly as it contains private information.

M
mnx2
Known Participant
October 3, 2019
Were you ever able to get this resolved? I'm running into similar issues though I haven't tried connecting to SharePoint from home. I may try that tonight to see if it works though my team really needs to be able to connect from the office and not home.
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