Re: Auto Reframe

petergaraway · ‎Mar 17, 2022

Hello @Kajal5C05 Auto Reframe is a feature for video clips only. The idea is to keep a moving subject in frame. Cheers! Peter

petergaraway · ‎Feb 07, 2022

Hello all and @ProDesignTools - Thanks for bringing this to my attention. I'm going through this thread and the UserVoice post collecting information. The error doesn't appear to be occurring for all users, even with matching account types and media, making it a little more difficult to find the root cause. I have a request - For the users currently experiencing this issue in the latest Rush build, please DM. I'll reach out to you directly with specific questions. I'll update this post here once I have a better understanding of the issue. Apologies for the trouble this has caused. The possible workarounds I see now are: Rollback to version 1.5.54 of Rush. Here's how Transcode your problematic file to non-HEVC or non-10bit Adjust camera settings to shoot non-HEVC or non-10bit for future projects Thanks again for the info you've provided so far. I look forward to hearing from you soon. Peter

petergaraway · ‎Jan 14, 2022

Hi @Little22612530tdii Sorry for the trouble here. The red frames represent the missing media from your Rush project. This can be caused if you moved your source media into a new location on your computer or deleted the media. If either is true, you can try moving the media back to its original location or reimport the files back to your computer. If your files are not reconnected automatically, you can right-click on one of the clips in the timeline and choose "Find and Connect" to manually connect your clips. Hope this does the trick!

petergaraway · ‎Dec 14, 2021

Hi @Marios+ I'm not sure why deleteed assets keep appearing in Rush. Here's a few ways to turn off sync in Rush. When creating a new project, Click on the Create new project button From the Media Browser, disable the "Sync with Creative Cloud" checkbox in the bottom left corner of the Rush UI. That setting is remembered so future projects will be saved locally only. For existing projects Launch Rush From the project browser, select the 3 dots > Select "Turn sync off" from the context menu. Hope this helps! Peter

petergaraway · ‎Nov 09, 2021

@TMAoGaP Happy to hear you're back up and running. Can you let me know what you did to make it work? Thanks! Peter

petergaraway · ‎Nov 01, 2021

Hello @TMAoGaP I'm sorry to hear about your experience. I'm not exactly sure how this new model works with Rush and the photography plan, but I'll do some digging on my end and will get back to you as soon as I get some answers. I would also expect you to have a full version so let me see what I can find out. Thanks for your patience on this one. Peter

petergaraway · ‎Sep 15, 2021

Hi there! A few things to try Make sure the Creative Cloud app is open, and file sync is enabled If your media is on an external drive, make sure it's still connected If 1 and 2 do not solve this issue, right-click on one of your clips in the timeline, select connect from the menu and navigate to where your media is kept, and re-link it. Let us know if that helps or not. Thanks! Peter

petergaraway · ‎Sep 15, 2021

Hi @adaml60889543 Thanks for the clear steps you provided. So all of the titles load, but dragging them to the timeline or double-tapping them results in nothing happening? Can you confirm a few things for me? Do you have a free, paid individual or business/school account? What iOS and Rush versions do you have installed? Did this work in a previous version of Rush? Do you have a phone or another device you can try this on? Thanks! Peter

petergaraway · ‎Sep 10, 2021

Hello, Thank you for providing the screen recording. That was helpful to understand the issues you're experiencing. Would you please share the following information What device you're using? Rush version? What type of media? What camera captured it and the resolution? Is this a new issue in the most recent version of Rush, or was this an existing issue? Thank you! Peter

petergaraway · ‎Sep 10, 2021

Hi @micahw91656215 Sorry, you're running into this issue. A few things I'd suggest trying Try different export optoptions to see if you get the same results or not Update your GPU to the latest driver version Open the project > Open the Edit menu > Select Preferences > Disable "Hardware acceleration" > Restart Rush > Export again Please let us know how it goes. Thanks! Peter

petergaraway · ‎Sep 10, 2021

Hello @Pattern Poole I haven't seen this issue before. Can you tell us what the resolution (dimensions) of the source clips are? Does this issue occur in all projects and with all media or is it specific to this project and media? Can you try the following. If the first option does not help, proceed to the following Open the project > Go to the View menu > Disable "Use Optimized Clips" Open the project > Open the Edit menu > Select Preferences > Disable "Hardware acceleration" > Restart Rush Thanks, Peter

petergaraway · ‎Sep 10, 2021

Hello! The GPU driver on your system often causes this issue. Updating or, in some cases rolling back to a previous version should resolve this. Please use this link to update your driver. https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html Let us know how it goes! Peter

petergaraway · ‎Sep 08, 2021

Hello! Rush exports to h.264 in mp4. At this time, there are no advanced export settings. Cheers! Peter

petergaraway · ‎Sep 01, 2021

Hi @defaulto9y3gy1e8kwm @Shruti Soumya To add titles without effects, open the graphics panel and search for basic. There will be a set of basic titles (no effects, animation). Hope this helps! Peter

petergaraway · ‎Aug 30, 2021

Hi there! Sorry, you're having trouble with syncing your projects. Here are a few ideas to try On the mobile side: Check whether you are connected to a strong WiFi network. If not on wifi, check if Use Cellular For Sync is enabled (Settings > Preferences). Try syncing again, making sure that Premiere Rush is open and the app is in the foreground until sync completes. You can try disabling sync on the project and then re-enabling it. Open the project and make sure sync fully completes before closing the project (there's a blue progress wheel in the top right corner of the app) On the desktop side Ensure that your Creative Cloud application is open and logged into the same account as you are on mobile. When you open the project, wait for the blue progress icon to completer before closing the project Let us know if you have any issues after running through these steps. Thanks! Peter

petergaraway · ‎Aug 30, 2021

Hello, Would it be possible to send a screenshot or recording of the issue you're seeing? Also, please let us know which version of Rush and the system/device you have. Thank you!

petergaraway · ‎Aug 25, 2021

Hi! There was a report of an outage a few days back. Would you please let us know if your projects are still not visible within Rush? Thank you!

petergaraway · ‎Aug 25, 2021

Hi! There was a report of an outage a few days back. Can you please let us know if your projects are still not visible within Rush? Thank you!

petergaraway · ‎Aug 25, 2021

Hi @marianaalvarezz Have you tried signing out and back into Creative Cloud? Would you be able to send a screen recording or screen capture of what's happening? Do you have a free or paid Adobe account? Thanks! Peter

petergaraway · ‎Aug 25, 2021

Thank you for this info. I'm working with our projects team to figure out what may have caused this. I'll update you as soon as I get more details. Thanks for your patience. Best, Peter

petergaraway · ‎Aug 25, 2021

Hi! Sorry to hear about your poor experience with Rush lately. Here are a few things I'd try to see if it improves things Update Rush Clear your preferences - Hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while Rush is starting Update your Operating System Update your GPU - If up to date, try rolling back to the previous version. Let us know if that helps at all. If not, we can try some additional steps. Thanks! Peter

petergaraway · ‎Aug 25, 2021

Thanks for sharing what's happening with your projects. I'm really sorry about this. Please let us know what version of Rush you have installed and what computer/device you're using? Lastly, do you recall what actions you did before your projects disappeared, or was it totally random? Thank you in advance! Peter

petergaraway · ‎Aug 23, 2021

Hi there! The tour is no longer in Rush. We have a great source of learning material here. https://helpx.adobe.com/support/premiere-rush.html?promoid=VG52KL2W&mv=other Youtube also has everything you need to get going again. Let us know if you have any additional questions. All the best, Peter

petergaraway · ‎Aug 23, 2021

Hello all, I'm sorry for the confusing labeling that was used previously in the Creative Cloud app. The labeling has been updated. I hope that helps going forward. Our freemium apps are now under a section called "Apps to try." If you see any other misleading messaging, please let me know, and I'll pass the information on to the right team. I hope this is no longer a problem from now on. Thanks for sharing your experience with us. Peter

petergaraway · ‎Aug 23, 2021

Thanks for the quick reply. Would you please tell us what device you have?

petergaraway · ‎Aug 23, 2021

Glad you were able to figure it out. For Auto Duck to work 1. Select your soundtrack 2. Open the Audio Inspector, enable Auto Duck The soundtrack will automatically fade down and back up when someone is speaking in the video. All the best! Peter

petergaraway · ‎Aug 23, 2021

Hi @Kat5FB9 You should be able to select the clip and then tap and drag the yellow handle on the end of the clip to extend the length. See example below If that's not working for you, can you please provide a screen recording so we can understand what's going on? Thanks! Peter

petergaraway · ‎Aug 23, 2021

Hi @happcoach At this time, Rush only supports exporting to .mp4 video format. It would be a nice feature! Feel free to create a feature request here: https://adobe-video.uservoice.com/forums/916423-premiere-rush I hope all is well! Peter

petergaraway · ‎Aug 23, 2021

Hi @OutOfFocus Can you tell us what Android you have? Did Rush ever properly work on this device? Thanks, Peter

petergaraway · ‎Aug 23, 2021

Hi! Sorry to hear about this issue. Can you please provide a few more details to us so we can troubleshoot further? 1. What device or computer do you see this issue on? 2. Do you have a free or paid Adobe account? 3. Were these local or synced projects? 4. Do you recall any actions you took before the projects stopped appearing (Update Rush version? Did Rush crash? Update system OS? etc...) Thanks! Peter

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