Re: AAM won't run, and won't install

Westopherguy · ‎Feb 12, 2013

After spending nearly an hour with an Adobe support rep via live chat this morning, and getting precisely nowhere, I gave-up, closed my web browser on him, reversed all the changes he'd had me make, and decided to try brute-force methods on my own. I should have done this to start with, but since I'm still relatively new (~1 year) to the Mac, I'm still a bit timid. In any case, I eventually managed to solve my own problem, and the particular fix that worked did so in about 60 seconds flat. Too bad I spent literally hours chasing my tail to get to it: Navigate in Finder to /Applications/Utilities Rename the folder "Adobe Application Manager" to something like "Adobe Application Manager OLD" (although I think it could just as well be deleted) Mount the download package for AAM and run the installer AAM then (not surprisingly) worked fine. Deleting the old folder now. I continue to be wholly unimpressed with Adobe's ability to provide support to customers, but it's par for the course anymore, so I should hardly be surprised. On the bright side? AAM's working and I can finally update my applications.

Westopherguy · ‎Feb 11, 2013

Today, I decided to apply pending updates. Creative Cloud customer on OS X 10.8.2. I ran Adobe Application Manager (AAM). I see this (that it's missing or damaged): Fine. I click "Get" then am redirected. I download ApplicationManager6.2_all.dmg. I mount it. I navigate to the installer. I run it. I get this (that the installer failed to initialize): Fabulous. I download Adobe Support Advisor. I run it. It thinks everything is fine. I have restarted and tried again. I have Googled in general, and have searched this forum until blue in the face. I sat with Adobe Live Support for 30 minutes while I was handed around only to be disconnected. And here I sit. Great functionality, Adobe. Even better support, too. Anyone have a clue how to fix this since Adobe can't be bothered with it?

Westopherguy · ‎Oct 16, 2012

I can't believe how often I do some weird (wrong) keystroke, and end-up hiding or closing stuff. Always takes me 10 minutes to figure out how to get stuff back. This is way easier... Will have to remember that one. 😉

Westopherguy · ‎Oct 16, 2012

Use Preview Bounds didn't help, but your raster effects question got me wondering... I am using a rounded corner effect in every instance where I have observed this. At least with a couple of quick tests, removing the rounded corner effect via the Appearance panel seems to have kicked it into expected behavior. Interesting. I'd still make a case that this is a bug, and to the best of my recollection, it is NOT how it worked in CS3; I use the rounded corner effect pretty regularly... I would certainly have noticed this "in the old days." Thanks for the clue. I'll find a way to deal with this knowing where the issue seems to be. I also just filed a bug report on it; I feel strongly that it is one.

Westopherguy · ‎Oct 16, 2012

Thanks for the response. No, this is a print workflow, and Align to Pixel Grid is confirmed off. Use Preview Bounds is UN-checked in the preferences. (Wasn't familiar with that option; not sure if/how it impacts this off-hand.)

Westopherguy · ‎Oct 16, 2012

I recently upgraded from CS3 to CS6. To my eyes, Illustrator's Snap to Grid functionality is either broken—or I'm not understanding a (new?) option. Use case: I set-up a grid with 1/8" spacing. I paste a 1/2" x 1/2" object from another file, or just copy and paste an existing one in the same file. I want it to sit, say, 2" from the top, and 4" from the left edge. In CS3, I could just use the arrow keys on the keyboard to move the object around, and its edges would precisely snap, as expected, to the grid, with no muss or fuss. If it was an uneven size, the edges would snap, making it easy to at least align the left and top edges (for example) where I want the object to sit. In CS6, this really just plain doesn't work—either with arrow keys, or moving the object with the mouse. The objects are always—ALWAYS—some fraction "off" in one direction or another. And yes, I know it sounds like the Snap to Grid is off, but it's not. The object moves by increments of the grid (1/8" in my example), but the object is not grid-aligned, and cannot be made to be. I can arrow-key the object all over the workspace and it won't snap properly. The only way I can find to accurately position the object is open the Transform dialog, and enter the measurements by hand. Quite honestly, that's a pain in the butt, and it's made literally everything I do in Illustrator take roughly twice as long. This is improvement? I am hoping I "just don't get it." That there's an option mis-set somewhere in here. Maybe it's related to moving from Windows on CS3 to Mac on CS6, who knows. What I do know is I'm starting to hate Illustrator every time I have to fire it up these days. Anyone else see this? Anyone have any idea how to fix it? File a bug report? ADDED: In playing with this just after my original posting, it appears that the described issues occur only with groups of objects. For example, a 1/2" x 1/2" icon composed of a square for its outer dimensions, with some other stuff layed on top, then grouped, and moved as a whole. (Although whether it's grouped doesn't actually seem to matter—an ungrouped, multi-select of the same sort behaves the same way.)

Westopherguy

Westopherguy

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