Re: Lasso tool progress line missing on latest Pho...

Mandolynda · ‎Dec 20, 2018

Thank you so much for your fix for this!!! I was going nuts. I have a co-worker who was NOT having the same problem (even with the same settings), and I think the reason was because we have different video cards. Yipee!!! Thank you!

Mandolynda · ‎Mar 07, 2017

Thank you so much, this problem has been driving us crazy here. This work around seems to be working. Can anyone tell me if there are any "unintended consequences" for this fix? I haven't seen any so far that I know of. P.S. If you would like samples of problem files, I can send you literally hundreds. We do labels with active ingredient statements that utilize dot leaders and FR tabs every time, so I have plenty to share.

Mandolynda · ‎Feb 18, 2014

Would you let me know what you figure out about my case, so that I can try to avoid a repeat performance? Thnx -- Linda

Mandolynda · ‎Feb 17, 2014

Yes the case number was 0185183604. Thanks for trying to help. Now my font book will not run. If it's not one thing it's another, you know? Re: Spinning Beach Ball when trying to install CC created by Jeff A Wright <http://forums.adobe.com/people/JeffAWright> in *Creative Cloud Download & Install* - View the full discussion<http://forums.adobe.com/message/6128840#6128840

Mandolynda · ‎Feb 15, 2014

We finally got the app to install. Another nice customer service person in the chat window took over my computer and helped me, and between us, we got the CC app to install, although we have no idea why it had problems in the first place. She had to create a "hidden" admin account (user), and then I was able to DL and install the CC app from that account. I'm terrified that the next time there's an update this fix will not work either; just as plugging the computer into ethernet worked the first time, but not the second time (when there was an update to the CC app). I am suspicious that the problem might be residual files from when I had MacKeeper, because the cust service person thought there might be a problem with a security program. Bottom line: No one knows why this happened. Scary.

Mandolynda · ‎Feb 13, 2014

Thanks Jeff, but it didn't work. I tried both Solution 1 ("There are no sessions to uninstall") and Solution 2 (Created new Admin account, DL'd CC DT app... see screen shot below for result). It never gets far enough to create any logs, so trying to troubleshoot logs is a moot point. It never gets far enough to even show me an Error "Failed to Install" or any other error. What you see in the screen shot below is as far as I ever get. I have to cancel the process in the Activity Monitor and come back here to cry and cry and cry. I am so hating life right now.

Mandolynda · ‎Feb 13, 2014

Unfortunately, the fix didn't stick. When the CC app told me it needed an update last night, I downloaded the update (because it wouldn't let me run AI unless I did), opened the .dmg file. It opened the DLOG (Initiating) and then wham: spinning beach ball forever. I have already tried: Activity Monitor & canceled the task Repaired permissions Restarted computer Re-downloaded the CC app --no good, same outcome so, I... Canceled the task in the Activity Monitor Plugged in the ethernet and turned off the WIFI (which is what fixed it, finally, the FIRST time this happened Shut down and restarted the computer Ran the Cleaner program [http://www.adobe.com/support/contact/cscleanertool.html] (uninstalled *every* Adobe program on my computer) Re-downloaded the CC app and attempted install --no good, same outcome Frustrated out of my mind at that point, I shut off the computer and walked away. I don't know how the hell I'm ever going to get any work done! I'm sure not convinced I should buy a subscription at this point. I think I'll have to let my trial expire and just do all my free-lance work at my daytime job! Adobe won't be making any more money from me that way.

Mandolynda · ‎Feb 13, 2014

I am having a similar problem; I downloaded the update (because it wouldn't let me run AI unless I did), opened the .dmg file. It opened the DLOG (Initiating) and then wham: spinning beach ball forever. I have already tried: Activity Monitor & canceled the task Repaired permissions Restarted computer Re-downloaded the CC app --no good, same outcome so, I... Canceled the task in the Activity Monitor Plugged in the ethernet and turned off the WIFI (which is what fixed it, finally, the FIRST time this happened -- see previous thread: forums.adobe.com/thread/1393418) Shut down and restarted the computer Ran the Cleaner program [http://www.adobe.com/support/contact/cscleanertool.html] (uninstalled *every* Adobe program on my computer) Re-downloaded the CC app and attempted install --no good, same outcome Frustrated out of my mind at that point, I shut off the computer and walked away. I don't know how the hell I'm ever going to get any work done! I'm sure not convinced I should buy a subscription at this point. I think I'll have to let my trial expire and just do all my free-lance work at my daytime job! Adobe won't be making any more money from me that way.

Mandolynda · ‎Jan 30, 2014

Well, after a 2-hour marathon session with Adobe Support in a chat window, and on Adobe Connect, Inder P. finally helped me figure out that the problem was that my internet connection was WIFI. After plugging in an ethernet cable and restarting the machine, Creative Cloud finally started the download. Yay. Now I will never catch up to my deadline. ACK!!

Mandolynda · ‎Jan 30, 2014

Mandolynda · ‎Jan 30, 2014

Thanks, I'll give it a try!

Mandolynda · ‎Jan 29, 2014

Help, help, help me pleeeeeze? I have job to do before the end of the weekend... I'm getting desperate! I got the dmg file and tried to use the Creative Cloud Installer to start my free trial, but double clicking on the installer icon only produces a DLOG that says "Initializing Installer" with an empty progress bar and "Retry" and "Cancel" buttons. Neither of which is available, as the cursor turns into a spinning beach ball immediately, and nothing happens. I have shut down and rebooted; repaired permissions and verified the hard drive. Nothing is working. Here is my system (yes, I know I barely meet the minimum requirements): OSX Version 10.9.1 Hardware Overview: Model Name: MacBook Model Identifier: MacBook5,2 Processor Name: Intel Core 2 Duo Processor Speed: 2 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache: 3 MB Memory: 4 GB Bus Speed: 1.07 GHz Boot ROM Version: MB52.0088.B05 SMC Version (system): 1.38f5 NVIDIA GeForce 9400M: Chipset Model: NVIDIA GeForce 9400M Type: GPU Bus: PCI VRAM (Total): 256 MB Vendor: NVIDIA (0x10de) Device ID: 0x0866 Revision ID: 0x00b1 ROM Revision: 3384 Displays: ACER X233H: Resolution: 1920 x 1080 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Display Serial Number: Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Firewall Settings: Mode: Allow all incoming connections Firewall Logging: Yes Stealth Mode: No Any ideas? Thanks for your input in advance. Mandolynda Message was edited by: Mandolynda

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