Ugh.. So frustrating.  When will this issue be fixed?  Gave AE 300GB of Disc Cache, reloaded the footage a few times, but STILL getting wrong frames in places where they shouldn't be, and these really weird glitched frames. This is SO UNPROFESSIONAL it hurts so bad.  I can't be confident in giving my clients a perfect clip, pretty much every, unless I literally watch E V E R Y  S I N G L E  F R A M E.... ... View more

So far it's working for the remove tool, after resetting the preferences, so far the remove tool works really fast with ai disabled and predictably slow with it on. So maybe that solved that issue for me. However, as a follow up, why can't I right click on canvas with the remove tool to set its brush size anymore? I still can in PS 2025, but not in the new Beta.... It would be really useful to quickly set it this way still.... ... View more

Yeah, seems like it's using generative ai even though I clicked the box not to, since I see popups that says "removing may use generative ai but not the credits for it" when the remove tool is acting slow. ... View more

Oh, I misread the version number you mentioned, - you said it was 25.3.1 and I thought it was 25.4.1 (which is not out yet) Yeah, glitched / black frame appearing in imported perfectly fine footage is still a bug in the latest I can install - 25.4.0 ... View more

Ok, I am situated, and no longer panic attacking. Since my initial post, I updated to 25.4.0 - are you saying this might have been fixed in 25.4.1? This glitchy footage on import bug has been going on for at least two years for me.  Generally I make short stuff, so it's not such a huge time commitment to check every frame, but this week it was a ten minute edit for an important client under tight deadline, so I finally boiled over enough to post something about it.  From my experience - it happened with a variety of codecs and footage, and always "reload footage" would fix the error, BUT new glitchy frames would sometimes appear in other places.  I'll update to 25.4.1 and see if that bug pops back up, and will report back if it does. As far as audio - it's ALWAYS been bad, the main issue is that even when it's "rendered" (green throughout), it sometimes plays sludgy on the first try, then kind of more normal on the second try, like it learns how to do it.  It used to be much worse, like it wouldn't even line up right to the footage (but would export fine, and I'd have to export to preview it in real time).  But now it's more subtle, like sections sounding more reverby and sludgy, then recovering to normal sounding volume.  I tried messing with all possible sound output and buffer solutions, but nothing helped.  Which is the thing that's odd, sound is soooo much less bandwidth intensive, there really should be some setting I can select to make real time sound playback a preference, without any sludgy / draggy / skippy errors. Premiere Pro pretty much (from what I remember) never had those same issues, sound always just worked fine, fyi. ... View more

I'll reply more in detail soon, fyi - it was every type of footage for me, but this one, as I mentioned is ProRes 422HQ Quicktime. And of course - in my final export there's a flash of black, and now I have to circle back five versions to figure out how I missed it and redo the whole thing 😞 😞 😞  ... View more

Also, not just black/missing frames, straight glitched frames too like this one ... View more

I assigned 300gb to my disk cache, purged database and cache, reloaded the footage to make the missing frame go away, working on this sequence - and boom! another missing frame less than 10 minutes into my work session.  Reloaded again, frame again fixed itself.  WHYYYYYY ... View more

It was available to me when I went to my Adobe account online. Here's a shortcut I think you can use to get there: https://account.adobe.com/support ... View more

Well... Adobe DID NOT email me back, after being so reassuring that they will "get it fixed as soon as possible".  It'd be kind of funny how useless that whole chat was has it not been so important for me to use that feature during those few hours.   ... View more

Same issue, but it's been going on for HOURS. Have a major client deadline this morning where I needed to batch process about 1000 frames this way, and every error just throws the process off, so frustrating.  Support said they would email me with a possible solution, but haven't for a few hours now.  Just give me a queue indicator or something more tangible than "error". ... View more

I had the same exact question, and noticed the same exact pattern - After Effects has no issues with aliases, and just imports them all properly like media.  Premiere just doesn't seem to be able to, even though they are both made by the same company.  This kind of "one app has this useful feature but the other doesn't" thing Adobe does is tiring at this point.  (i.e. put the solo buttons in Photoshop the same way they are in AE!). ... View more

Honestly I had a friend from Apple help me with this - he ran a regular full Adobe Suite uninstaller first, then deleted the remaining files by hand. ... View more

No, honestly I just had a friend who works at Apple uninstall everything.  I believe he used the regular uninstaller first, then deleted all remaining files by hand ... View more

I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now. ... View more

I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now. ... View more

I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now. ... View more

I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now. ... View more

Yes, I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now. ... View more

So frustrating.  No solution presented so far works.  It's so frustrating that I keep trying, and nothing works. It just seems random.  Seems like some people try something, the media server all of a sudden works, and they think that "something" solved it. I installed an old Photoshop, updated my OS, uninstalled Photoshop, installed multiple versions again, deleted all dynamic link files, reset all preferences, restarted a million times and voila!  NOTHING is different and I can't open my files still. ... View more

Same issue.  Also tried EVERYTHING recommended without anything working.  My deadline is in 2 hours and everything broke after Photoshop auto updated last night.  Sooooooo thank you Adobe. ... View more

Same issues.  Beyond frustrating.  I just want to open a file.  None of the suggestions recommended so far in all the forums worked.  Creating a new user account on our mac to use Photoshop is kind of an insulting move by a software company with an annual revenue of 11.17 billion ... View more

It's also bizarre that an Adobe employee would recommend a solution that doesn't work... Maybe it's just a whole set of different issues involved in the media server crash, I get it.  But it's one of the most frustrating things ever - when your software literally can't even open a file... ... View more

Those solutions didn't work for me fyi, I tried a bunch from that thread ... View more

This is so frustrating.  To know this issue was around for years and Adobe just keeps kicking the can down the road, is very upsetting.  The software SHOULD BE ABLE TO OPEN A FILE. At this point, I literally can't proceed on my project in Photoshop, simply because it needs the Dynamic Media Server to open my file, and it keeps throwing errors.  NONE of the suggestions in this long thread of ideas worked for me. ... View more

I still intuitively feel like there should be a way to delete all clip markers on all of my clips within a particular sequence. I received a really cluttered by markers sequence from an editor and I really need to delete them all to stop them from snapping me to wrong sequence areas for micro edits.  But since there are so many clips, clicking them all to delete the markers in the source window is very painstaking.  It would be so easy if I could just highlight all of the clips in the sequence, right click them and select... "delete all clip markers". ... View more

This is a bug for me too. It forced me to buy another (non-Apple) mouse with a scroll wheel. It's also a pain in Photoshop. It's not a HUGE deal, but for something that expensive, it gets pretty annoying to have things jumping at you out of control. ... View more