Skip to main content
Participant
January 21, 2025
Question

PS Generative Fill error: We're experiencing delays due to high demand. Please try again later

  • January 21, 2025
  • 5 replies
  • 2509 views

This morning trying to use generative fill in Photoshop and got the message "We're experiencing delays due to high demand. Please try again later."

5 replies

Participant
October 20, 2025

Im having this same issue today.. it's been going for hours.. this is crazy.. like if i'm not paying my annual sub SPECIFICALLY TO USE THIS FEATURE.. if not i could just use any of the hundreds of free programs around..  

this is DEFINITELY not ok

Known Participant
November 2, 2025

Now it just switched to a different type of error that prevents me from getting anything done.
We've encountered "an issue". Like what issue? I am trying to fix ripped parts of a black cardboard box. It can't be any censorship related thing. It's not saying it's a server being busy thing? It's not saying I don't have enough "gen-ai" credits or whatever? What issue? And why can't I move past it?
File under "user is frustrated with meaningless error messages".
I really should be told if I should change something about what I am doing or if it's a Photoshop server issue and I should just go get a coffee to let whatever is happening in the cloud reset back to normal flow.

Trevor.Dennis
Community Expert
Community Expert
November 2, 2025

What model did you use?

What sort of selection?

 

With a situation like below, I would use Gemimi 2.5 Nano Banana with a prompt like:

'Fix the tears in the cardboard box, and leave the rest of the box unchanged.'

The selection needs thinking about.  Selecting just the damaged areas is a mistake because that would not give NB enough context to work with, and you are likely to get a completely new box with a reasonably similar perspective. Using Select All is also risky because that can also lead to a completely new box.

NB will upload whatever selection you made, and turn it into a square the size of the longest size if you used the rectangular Marquee tool, or a square that encloses freehand selection made with the Lasso tool.  It won't use the information outside your selection.

Note: I also included 'and leave the rest of the box unchanged' in the prompt as a belt and braces attempt to restrain what was changed.

I am sure you know about the 1024 x 1024 resolution limit.  That comes into play with the size of your selection. So, if your image is 2000 x 2000 pixels, using Select All will compromise the resolution of the fix.   In that case keep your square box selection to 1024 x 1024 will ensure no loss of resolution.

 

If the image was more than 1024 x 1024 and you need to use Select All, then consider downsizing before using NB, and then use Genaritive Upscale to return to the original size.  

 

I am not sure about credit use for all plans, but with a full subscription all still image Ai tools have unlimited use.

 

One last tip — I am on a roll here 😉 — if you are using Generitive Fill to change a colour, then use it at full original resolution. Then change the blend mode of the Gen Fill layer to Color. This will retain the new colour information, but use the original layer's tone/contrast information making the fix fully sharp. 

Participant
March 8, 2025

Sadly, I am experiencing the same issue.

Known Participant
November 6, 2025

Great, and a whole other issue this morning. Just won't let me do any ai fill at all, saying "the service is not responding, check your internet connection". The connection that is obviously fine since I am posting this here.  WTF Adobe? What is going on in your backend?

Participant
November 7, 2025

we are experiencing delays due to high demands please try again later

 

This is what i get for like 10 hours now. 

 

Known Participant
March 8, 2025

This is simply not OK! I am paying big $ for this, and then I get this message 😞

@Zebbler2Where did you find the phone/mail data for the support?

Known Participant
March 9, 2025

It was available to me when I went to my Adobe account online.
Here's a shortcut I think you can use to get there:
https://account.adobe.com/support

Known Participant
March 7, 2025

Same issue, but it's been going on for HOURS.
Have a major client deadline this morning where I needed to batch process about 1000 frames this way, and every error just throws the process off, so frustrating.  Support said they would email me with a possible solution, but haven't for a few hours now.  Just give me a queue indicator or something more tangible than "error".

Known Participant
March 9, 2025

Well... Adobe DID NOT email me back, after being so reassuring that they will "get it fixed as soon as possible".  It'd be kind of funny how useless that whole chat was has it not been so important for me to use that feature during those few hours.

Participant
April 18, 2025

I was on support twice for total of 7 hours as they tried to change every single possible setting on my computer as if something had out of nowhere changed on my end. They're having serious server issues if they cannot handle people using the tools they provide.
I'm experiencing it for the second time this week now. So incredibly frustrating. Making me want to jump off the adobe ship.

Peter Villevoye
Community Expert
Community Expert
January 21, 2025

I've also encountered that alert a few times. Just hit Generate again, it might already be better the next second.