Hi modyit317555077, Sorry to hear you are facing this issue. As Adobe XD is a UWP application, it can only be accessed via the User profile that was used to install the app if the installation was performed via Creative Cloud Desktop application or by executing the package from the user profile. If you have access to admin console then you can create a package of Adobe XD and deploy it via SCCM when users are not logged in to the machine. This will ensure that XD is available for all the users on the machine. Please refer to the link below for XD deployment with SCCM. Deploying Adobe XD for Enterprise: Issues and Limitations I hope it helps. Regards Vivek ... View more

Hi miac11318964, Looks like you are trying to create various versions of a dropdown menu in XD and your set up is something like the one I have created in the screenshot below: If this is the case as yours the XD will only export Menu and Dropdown artboards only. Please refer to the notes mentioned below in Publish your prototype and/or design spec and share it with stakeholders by providing a public or private web link. that explains this behavior. If you publish your design without interactions, all your artboards are uploaded and users can navigate using the keyboard arrow keys. The order of your artboards is left to right, top to bottom. If your design includes interactions, only those artboards connected to the Home artboard are uploaded and shared. As a workaround, you can create invisible items on the home page and link it with "Version 1" artboard and create an invisible item in "Version 1" and link it with version 2. This will ensure all the artboards are exported. I also understand that you would like to have an option that lets you export all artboards in prototype, hence I would advise you to visit the UserVoice link below and vote and comment for this feature. Option to publish all screens even without prototyping – Adobe XD Feedback : Feature Requests & Bugs Regards, Vivek ... View more

Hi vFady, Thank you very much for sharing the files with me. Looks like you are hitting a Windows only bug where Adobe XD crashes on opening  PSD files which were created using "Middle Eastern & South Asian" text engine in Photoshop. XD engineers are aware of this bug and they are working in it. For now I am aware of to workarounds: 1. Rollback to Adobe XD 12.0 2. Use XD 13.0 version in MAC machine As soon as I have another workaround I will let you know. Regards Vivek ... View more

Hi Matinm, I believe you are selecting a object on artboard and then trying to look for triggers however time trigger is only available when you select artboard. So you need to select the artboard first then then you will be able to see the option of time trigger as shown in the screenshot below. Regards, Vivek ... View more

Hi iaing9469063, Could you please check if you machine meets other requirements mentioned in Adobe XD System requirements If everything looks fine then try following troubleshooting: Navigate to “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\” Right-click “Creative Cloud.exe” and choose Properties. On the Compatibility tab, deselect the Run this program in compatibility mode for option. Follow the same steps for “Setup.exe” present at “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\” and “Adobe Desktop Service” at “C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS” Restart computer and launch the Creative Cloud desktop app Please let me know if the issue still persist. Regards Vivek ... View more

Hi dennisg29527590, Please try following steps to fix the problem. Please try suggestions in Cannot Publish Prototype: service is temporarily unavailable – Adobe XD Feedback : Feature Requests & Bugs If this is not the case then try troubleshooting below Reboot the machine and try to publish again. Sign out from Adobe XD and Creative Cloud Desktop App To sign out from Adobe XD click on Help >> Sign out, Quit Adobe XD once signed out. To sign out of Creative Cloud desktop app, Click on your profile image in the app and click on sign out. Once signed out, Sign in again and launch Adobe XD. In case step 4-5 do not work then sing out of Creative Cloud desktop app and rename the OOBE folder to OOBE_old Below is the location of OOBE folder on your windows machine Windows : [System Drive]:\Users\[user name]\AppData\Local\Adobe Mac OS: /Users/[user name]/Library/Application Support/Adobe After renaming OOBE folder Sign into Creative Cloud application and try to publish again. If the issue still persists then try an alternate internet connection to publish the project. Please let us know if this do not help. Regards, Vivek ... View more

Hi danielp16708570, We are sorry to hear that you are facing this issue. It looks like your GPU Driver is of year 2012 and we need at least 2014 to install/run Adobe XD. Can you please try upgrading your GPU Driver and let us know if it resolves the issue? You may find it here: https://downloadcenter.intel.com/product/80939/Graphics-Drivers Regards, Vivek ... View more

Hi grzegorzp76540150, Sorry to hear that XD is crashing at your end. Was it working fine earlier? If yes then which version was it? Do you remember any changes made to your machine since you are facing the issue.? Could you please check if your machine has latest Display driver? If not then update it by downloading and installing latest driver from the website of the display driver you are using. After installing driver reboot the machine and try again. If issue still persist please send me a private message with your contact details by hovering over my profile image and I will reach out to you. Regards, Vivek ... View more

Hello, You can download it from the link below: Download CS6 products Expand the section for CS6 Design and Premium and download the file for related Operating system. Regards Vivek ... View more