I just installed the new version of insta360's plugin, insta360 Reframe and it worked. Exporting in h.265 ... View more

***Sigh*** No help from Adobe support. They keep thinking I have to purchase adobe CS6. They keep asking what my CS6 serial number is...Not sure if they understand that it comes with Creative Cloud. Finally, I asked if they could transfer my membership to a new Adobe ID, which I think will solve it. In the process now to transfer my subscription to a new adobe ID.... *Fingers Crossed* **Update** They were not able to help me. They still were not sure what to do and kept sending me to things I already tried earlier. In the end the only thing that fixed it was to sign up for a new Creative Cloud membership... and cancel the old one... ... View more

Talking to rep now, case # ADB-3490630-F5T8 (chat)... Doesn't seem to understand that it's an account authentication issue... *sigh* ... View more

I found the solution!!! My CC credentials or account is bugged!! I signed out of my CC account, and logged into it with my friends account. On this same laptop that was giving me the error... and it launched Encore CS6! So how do I fix my account? do I need to cancel it and start a new one? I renewed my CC account early this year, before the yearly subscription was up, and went to month to month. The customer rep told me they had to cancel my account and reinstate it into the new monthly plan... So how do I fix this? do I contact Adobe directly through their chat system? ... View more

It doesn't matter which computer I'm on. It seems to be that it installs everything. Just when I launch it it give me the error thinking I don't have a CC subscription or serial. Premiere Pro was giving me the same issue thinking I was on trial mode when I tried to import iPhone x HEVC video files. The same error that I posted in the original post. This is the licensing error I get when I try and launch it, not during installation. I recently installed Premiere Pro CS6 (with encore) on windows 10 laptop (brand new). No other software on it other than Adobe CC. Got the same error when launching Encore ... View more

No third party plug-ins on windows computer. No other Adobe apps on it other than creative cloud and premiere pro cs6... ... View more

thanks, I'll try that. Windows machine still kicks back the same error as on the Mac. I'm starting to think this is on adobe's side, Maybe my account is bugged? Is there anyway to verify that? All other apps like Premiere Pro CS6 install and open just fine. Encore seems like it installs just fine, but does not see my CC subscription. ... View more

Thank you!, yes I did that to create new administrator on both my macs...still a no go. Maybe it's a high sierra thing? Trying it now on a windows machine. ... View more

New administrator didn't resolve the issue. I tried it on both my MacBook Pro and my Mac Pro... Going to try a windows laptop next. But that you very much for the suggestion! I was hopeful that would be it... ... View more

I'm on OSX, high sierra. But thanks for the suggestion. I'm going to try a windows laptop here in a few minutes... ... View more

ok, now I'm getting these [FATAL] errors: 08/30/18 17:39:04:263 | [FATAL] |  | OOBE | DE |  |  |  | 69547 | DB001: Database file '{145F0B3B-2643-43A0-9BBC-ADAA51223F5F}.db' does not exist. 08/30/18 17:39:04:263 | [FATAL] |  | OOBE | DE |  |  |  | 69547 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{145F0B3B-2643-43A0-9BBC-ADAA51223F5F}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:04:516 | [FATAL] |  | OOBE | DE |  |  |  | 69576 | DB001: Database file '{46251F95-B2F8-484A-9B5B-8C0E5A43A202}.db' does not exist. 08/30/18 17:39:04:516 | [FATAL] |  | OOBE | DE |  |  |  | 69576 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{46251F95-B2F8-484A-9B5B-8C0E5A43A202}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:04:820 | [FATAL] |  | OOBE | DE |  |  |  | 69617 | DB001: Database file '{B62DD919-22B1-4AB8-A930-BC4540A1E8B6}.db' does not exist. 08/30/18 17:39:04:820 | [FATAL] |  | OOBE | DE |  |  |  | 69617 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{B62DD919-22B1-4AB8-A930-BC4540A1E8B6}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:05:149 | [FATAL] |  | OOBE | DE |  |  |  | 69651 | DB001: Database file '{B98E0DCB-1A75-4394-9813-3A114AA3891D}.db' does not exist. 08/30/18 17:39:05:149 | [FATAL] |  | OOBE | DE |  |  |  | 69651 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{B98E0DCB-1A75-4394-9813-3A114AA3891D}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:05:434 | [FATAL] |  | OOBE | DE |  |  |  | 69677 | DB001: Database file '{0377892E-FCAC-46EC-AA70-C6AC8A86A81F}.db' does not exist. 08/30/18 17:39:05:434 | [FATAL] |  | OOBE | DE |  |  |  | 69677 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{0377892E-FCAC-46EC-AA70-C6AC8A86A81F}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:05:735 | [FATAL] |  | OOBE | DE |  |  |  | 69710 | DB001: Database file '{C5CA53A2-E722-4D76-B5AC-71522CC48AB3}.db' does not exist. 08/30/18 17:39:05:735 | [FATAL] |  | OOBE | DE |  |  |  | 69710 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{C5CA53A2-E722-4D76-B5AC-71522CC48AB3}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:06:042 | [FATAL] |  | OOBE | DE |  |  |  | 69744 | DB001: Database file '{CDAC14AB-1424-4E9C-8515-EA89D7F37243}.db' does not exist. 08/30/18 17:39:06:042 | [FATAL] |  | OOBE | DE |  |  |  | 69744 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{CDAC14AB-1424-4E9C-8515-EA89D7F37243}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:06:290 | [FATAL] |  | OOBE | DE |  |  |  | 69773 | DB001: Database file '{DBCFA16A-59EC-4DAF-98D1-B4E2C2A9E7B4}.db' does not exist. 08/30/18 17:39:06:290 | [FATAL] |  | OOBE | DE |  |  |  | 69773 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{DBCFA16A-59EC-4DAF-98D1-B4E2C2A9E7B4}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:06:555 | [FATAL] |  | OOBE | DE |  |  |  | 69808 | DB001: Database file '{36682D68-3834-487E-BA49-DFA4AB0A2E32}.db' does not exist. 08/30/18 17:39:06:555 | [FATAL] |  | OOBE | DE |  |  |  | 69808 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{36682D68-3834-487E-BA49-DFA4AB0A2E32}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:06:849 | [FATAL] |  | OOBE | DE |  |  |  | 69834 | DB001: Database file '{EB2A8CD4-B247-4810-A294-E3DB8EDC6060}.db' does not exist. 08/30/18 17:39:06:849 | [FATAL] |  | OOBE | DE |  |  |  | 69834 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{EB2A8CD4-B247-4810-A294-E3DB8EDC6060}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:07:152 | [FATAL] |  | OOBE | DE |  |  |  | 69867 | DB001: Database file '{97BA0109-F6BE-4F50-8904-C19442D7216E}.db' does not exist. 08/30/18 17:39:07:152 | [FATAL] |  | OOBE | DE |  |  |  | 69867 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{97BA0109-F6BE-4F50-8904-C19442D7216E}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:07:443 | [FATAL] |  | OOBE | DE |  |  |  | 69899 | DB001: Database file '{50F5A7C9-1E43-4860-AED8-7F8722691F17}.db' does not exist. 08/30/18 17:39:07:443 | [FATAL] |  | OOBE | DE |  |  |  | 69899 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{50F5A7C9-1E43-4860-AED8-7F8722691F17}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:07:757 | [FATAL] |  | OOBE | DE |  |  |  | 69927 | DB001: Database file '{CC006FD6-00EF-46FC-ACA0-7A28EFF44D20}.db' does not exist. 08/30/18 17:39:07:757 | [FATAL] |  | OOBE | DE |  |  |  | 69927 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{CC006FD6-00EF-46FC-ACA0-7A28EFF44D20}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:08:062 | [FATAL] |  | OOBE | DE |  |  |  | 69934 | DB001: Database file '{83463106-DD1C-4FE5-A61C-DF6715472AD4}.db' does not exist. 08/30/18 17:39:08:062 | [FATAL] |  | OOBE | DE |  |  |  | 69934 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{83463106-DD1C-4FE5-A61C-DF6715472AD4}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:08:366 | [FATAL] |  | OOBE | DE |  |  |  | 69957 | DB001: Database file '{311CDC89-AC18-4344-9EC9-0225328C73D3}.db' does not exist. 08/30/18 17:39:08:366 | [FATAL] |  | OOBE | DE |  |  |  | 69957 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{311CDC89-AC18-4344-9EC9-0225328C73D3}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:08:703 | [FATAL] |  | OOBE | DE |  |  |  | 69983 | DB001: Database file '{DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D}.db' does not exist. 08/30/18 17:39:08:703 | [FATAL] |  | OOBE | DE |  |  |  | 69983 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:09:301 | [FATAL] |  | OOBE | DE |  |  |  | 70058 | DB001: Database file '{CFC3110A-491C-4DBF-A97D-66C567600A2F}.db' does not exist. 08/30/18 17:39:09:301 | [FATAL] |  | OOBE | DE |  |  |  | 70058 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{CFC3110A-491C-4DBF-A97D-66C567600A2F}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:09:568 | [FATAL] |  | OOBE | DE |  |  |  | 70091 | DB001: Database file '{A0F72081-99FB-4FFA-AE1A-62B5A656CAC1}.db' does not exist. 08/30/18 17:39:09:568 | [FATAL] |  | OOBE | DE |  |  |  | 70091 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{A0F72081-99FB-4FFA-AE1A-62B5A656CAC1}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:09:913 | [FATAL] |  | OOBE | DE |  |  |  | 70131 | DB001: Database file '{557F9FD3-EED8-43D7-AF29-0F19CA832728}.db' does not exist. 08/30/18 17:39:09:913 | [FATAL] |  | OOBE | DE |  |  |  | 70131 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{557F9FD3-EED8-43D7-AF29-0F19CA832728}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:10:218 | [FATAL] |  | OOBE | DE |  |  |  | 70165 | DB001: Database file '{148542D8-49CA-482A-A334-1D54C5A9D53B}.db' does not exist. 08/30/18 17:39:10:218 | [FATAL] |  | OOBE | DE |  |  |  | 70165 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{148542D8-49CA-482A-A334-1D54C5A9D53B}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:10:530 | [FATAL] |  | OOBE | DE |  |  |  | 70199 | DB001: Database file '{DE88AA40-6766-43D3-A755-8FC374B3D2C3}.db' does not exist. 08/30/18 17:39:10:530 | [FATAL] |  | OOBE | DE |  |  |  | 70199 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{DE88AA40-6766-43D3-A755-8FC374B3D2C3}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:10:822 | [FATAL] |  | OOBE | DE |  |  |  | 70233 | DB001: Database file '{E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}.db' does not exist. 08/30/18 17:39:10:822 | [FATAL] |  | OOBE | DE |  |  |  | 70233 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:11:116 | [FATAL] |  | OOBE | DE |  |  |  | 70260 | DB001: Database file '{4F427880-01EA-4E0F-AAE2-9ADE97563A21}.db' does not exist. 08/30/18 17:39:11:116 | [FATAL] |  | OOBE | DE |  |  |  | 70260 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{4F427880-01EA-4E0F-AAE2-9ADE97563A21}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:11:449 | [FATAL] |  | OOBE | DE |  |  |  | 70296 | DB001: Database file '{4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF}.db' does not exist. 08/30/18 17:39:11:449 | [FATAL] |  | OOBE | DE |  |  |  | 70296 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:11:815 | [FATAL] |  | OOBE | DE |  |  |  | 70322 | DB001: Database file '{C346BBCF-A687-4500-BB19-EE9C2D6FF284}.db' does not exist. 08/30/18 17:39:11:815 | [FATAL] |  | OOBE | DE |  |  |  | 70322 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{C346BBCF-A687-4500-BB19-EE9C2D6FF284}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:12:211 | [FATAL] |  | OOBE | DE |  |  |  | 70346 | DB001: Database file '{2591B843-8028-4395-9DEE-03AF8D631539}.db' does not exist. 08/30/18 17:39:12:211 | [FATAL] |  | OOBE | DE |  |  |  | 70346 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{2591B843-8028-4395-9DEE-03AF8D631539}.db. In case of network/media source, try running the installer after copying it locally to your machine. 08/30/18 17:39:12:476 | [FATAL] |  | OOBE | DE |  |  |  | 70375 | DB001: Database file '{539AEF15-3A2B-4A31-A587-7E90F7D9C700}.db' does not exist. 08/30/18 17:39:12:476 | [FATAL] |  | OOBE | DE |  |  |  | 70375 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{539AEF15-3A2B-4A31-A587-7E90F7D9C700}.db. In case of network/media source, try running the installer after copying it locally to your machine. ... View more

Ok Found these: Adobe Premiere Pro CS6 Family 6.0 log errors: 08/30/18 13:08:04:650 | [ERROR] |  | OOBE | DE |  |  |  | 1508246 | DF037: Unable to delete directory "/Users/JorgeLPC/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 11058) 08/30/18 13:08:04:652 | [ERROR] |  | OOBE | DE |  |  |  | 1508246 | DF037: Unable to delete directory "/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 11059) 08/30/18 13:09:36:606 | [ERROR] |  | OOBE | DE |  |  |  | 1515249 | DF037: Unable to delete directory "/Users/JorgeLPC/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 4940) 08/30/18 13:09:51:936 | [ERROR] |  | OOBE | DE |  |  |  | 1519473 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 504) 08/30/18 13:09:51:937 | [ERROR] |  | OOBE | DE |  |  |  | 1519473 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 505) 08/30/18 13:10:17:361 | [ERROR] |  | OOBE | DE |  |  |  | 1521734 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles/ZipExceptions". Check and correct folder & parent directory permissions and then try again.(Seq 283) 08/30/18 13:10:47:145 | [ERROR] |  | OOBE | DE |  |  |  | 1521827 | DF031: Unable to read display attributes of "/Applications/Adobe Bridge CS6"(Seq 2514) 08/30/18 13:10:47:146 | [ERROR] |  | OOBE | DE |  |  |  | 1521827 | DF031: Unable to read display attributes of "/Applications/Adobe Bridge CS6/Icon 08/30/18 13:11:26:011 | [ERROR] |  | OOBE | DE |  |  |  | 1522632 | DF031: Unable to read display attributes of "/Applications/Adobe Media Encoder CS6"(Seq 4156) 08/30/18 13:11:26:012 | [ERROR] |  | OOBE | DE |  |  |  | 1522632 | DF031: Unable to read display attributes of "/Applications/Adobe Media Encoder CS6/Icon PDapp log errors: 08/30/18 14:02:17:826 | [ERROR] | 1224 | ASU | LWANative | P7Native |  |  | 1653860 | OOBElib returned error: 1 08/30/18 14:16:52:085 | [ERROR] | 1224 | ASU | LWANative | P7Native |  |  | 1701634 | OOBElib returned error: 1 Now going to try these instructions: Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements ... View more

ok, reinstalled. this is what I can see when I launch it: 08/30/18 14:07:25:585 | [INFO] |  | ASU | OPM | OPM |  |  | 1667927 | No Record found for the input fields in opm_getValueForKey I saw [WARN] 08/30/18 14:02:27:396 | [INFO] | 1224 | ASU | OPM | IMSLib_OPMWrapper |  |  | 1654800 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-na1.adobelogin.com key:LastAttemptTime 08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib |  |  | 1654800 | Unable to get HTTP response header key and value at index 1 08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib |  |  | 1654800 | Unable to get HTTP response header key and value at index 2 08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib |  |  | 1654800 | Unable to get HTTP response header key and value at index 4 08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib |  |  | 1654800 | Unable to get HTTP response header key and value at index 5 08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib |  |  | 1654800 | Unable to get HTTP response header key and value at index 8 08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib |  |  | 1654800 | Unable to get HTTP response header key and value at index 11 ... View more

Ok, I'm going to try and reinstall it again and see if there are any errors that pop up. ... View more

Thanks for the suggestion Stan. I tried it just now. Still no go. But interestingly enough, a week ago I had an issue importing video to Premiere Pro CC from an iphone X, saying I needed activation to use codecs for HEVC, or something to that effect. Not entirely clear. Maybe this is an extension of that now to encore... ... View more