Adobe Premiere CC & Adobe Encore July 2018

[atempaj]

I'm having the same issue as Nigel, this isn't working. I've cleared all CC files, uninstalled CC, I'm still getting prompted by the "Can't open in Serialized Mode..."

[Jeffrey_A_Wright]

Branching to a new discussion.

Atempaj, it does not appear you have a current Creative Cloud membership.  If you previously purchased a Creative Suite 6 bundle that includes Encore then you can download the installation files at Download Adobe Creative Suite 6 applications .  For information on how to locate your registered Adobe software titles see Find your serial number .

Please update this public forum discussion if you have any additional questions.

[atempaj]

I do have a CC membership. Not sure where you're getting that.

[kglad]

Jeff A Wright​ checked the account of your forum id and saw no subscription.  if you're using a different id for your subscription, he wouldn't be able to determine that and would need that subscription id to check your account.

[atempaj]

That's weird. I logged into the forum here with the same id I use to log into my CC account.

[Jeffrey_A_Wright]

My apologies for the confusion, Atempaj.  I only saw your canceled plan when I reviewed the account this morning.  I do show that you have both a Captivate and Creative Cloud Plan active at the moment.

I would recommend continuing to update Encore CS6 cannot run in non-royalty serialized mode... where the Encore community is assisting you.

[atempaj]

So... no help then?

[Jeffrey_A_Wright · Accepted solution]

Locking this discussion to reduce additional confusion.  Atempaj, please see my response at Encore CS6 cannot run in non-royalty serialized mode... .