C, sorry you are continuing to encounter problems with your subscription and reaching us. I don't show any records of any attempts to contact us, so you may need to work with someone locally for help reaching us at https://adobe.ly/4aEVaTR.   At the time of this posting, your subscription is past due, C. You can use the steps listed at https://adobe.ly/4jmnPiL to update your payment information. You may need someone locally to help you with that, too, since the same thing blocking you from reaching us could keep you from updating interactive forms and inputting updated payment information, C. ^JW ... View more

I am sorry, Rv9, but it is no longer possible to activate Acrobat 9. You will need to find a new solution for reviewing and editing  your PDFs in 2025. ^JW ... View more

Ahmad, sorry for any confusion, but your new commitment is managed through the Apple iTunes store. Please see https://adobe.ly/4qxGt9Y as previously suggested by Souvik, for instructions on how to end your commitment and request a refund through the Apple iTunes store. ^JW ... View more

I am sorry, Ratnesh, but I don't show any active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/3YiuZeg for information on how to locate the account with the active commitment to Adobe. ^JW ... View more

Carmila, the cancellation that was processed on December 22nd was for the AI Assistant. You won't be able to end your Acrobat commitment because your payment method was declined. You need to correct your account with a valid method of payment before you will be able to end your subscription. Please see https://adobe.ly/4q3rEfo for details on how to correct your delinquent account. ^JW ... View more

Energetic_adventure, I can confirm that you currently have two annual commitments to Adobe. Please see https://adobe.ly/4q0gGHm for steps you can take to self-cancel any unused services. For more information on the cancellation process, see https://adobe.ly/4axp6RQ. ^JW ... View more

Carmilla, I am sorry, but the method of payment you used to begin your commitment to Adobe was not accepted. Please see https://adobe.ly/4jnbhb0 for information on how to correct your account. Once your account is in good standing, you can then complete the steps listed at https://adobe.ly/4pm9J2q to self-cancel your new commitment. ^JW ... View more

Jojo, thanks for the feedback. The Location column is used for navigation in the File tab. We continually update the experience, which may result in changes, such as those observed in the Files tab. Please see https://adobe.ly/3YRaDce for more information about recent updates. ^JW ... View more

Jagoda, sorry for any confusion, but the method of payment you used to evaluate our services was never accepted. Please see https://adobe.ly/49dXkYb for information on how to correct your account. Once your account is in good standing, you will be able to end your commitment. Please correct your account soon if you wish to receive a refund. For more information about your current commitment to Adobe, see https://adobe.ly/3LeT2HZ. ^JW ... View more

Elisa, I see recent usage from your individual account, so you may want to check with your school's Creative Cloud plan administrator before you end your current commitment. You may lose access to the key file or resource you are currently using once your individual plan reverts to a non-paid membership.   You are not currently owed a refund, as you never initiated the self-cancel process for your active commitment. You can click on https://adobe.ly/3LdAuYE to speak with a member of our team about any fees that are associated with ending the annual commitment early, Elisa. I would recommend you sort out which account you have been using for your school work first, so that you don't cause additional disruptions. ^JW ... View more

Elisa, thanks for posting about managing your commitment to Adobe in this public discussion forum. Please use the account chooser discussed at https://adobe.ly/4jghIwi to choose your personal account with your active continuing commitment to Adobe. You can use the steps listed at https://adobe.ly/49xcNDY to self-cancel your ongoing commitment to Adobe. It looks like you were using your personal subscription as recently as this month, so make sure you log in with the subscription provided by your school once your plan is no longer active.   For more information on the cancellation process and the fees involved, see https://adobe.ly/4qwFzuj. ^JW ... View more

You are welcome, Sushilover. Happy Holidays! ^JW ... View more

Thanks for posting about your commitment to Adobe, Klaus. We appreciate your long-term use of our services. I see that you have several accounts, and I understand the desire to save money by canceling your individual subscription. You can find information on the cancellation process at https://adobe.ly/49fKpoO.  Your current commitment ends in early April, so please bookmark https://adobe.ly/4speBqm for directions on how to complete the self-cancel process. I would recommend setting a reminder in March, along with the self-cancel information, so you can complete the cancellation without incurring any fees for ending the annual commitment early, Klaus. ^JW ... View more

Thanks for the update, Emilia. Did you follow the link and try running the AcroCleaner Utility listed at https://adobe.ly/3KSxhhj.   What other programs have you installed and removed from the computer, Emilia? Did you use an uninstaller or drag the files to your Trash? ^JW ... View more

Emilia, thanks for posting. Does the current User account have permission to remove Acrobat from the computer? You should be able to complete the steps listed at https://adobe.ly/45wKVgT with an account with sufficient access.  ^JW ... View more

Chazz, sorry for any confusion. Your subscription was suspended due to non-payment. Please see https://adobe.ly/3Lc6SuI for information on how to update your account. Once your account is in good standing, you will be able to resume your subscription.   Please also be careful, as you are currently posting in a public discussion forum where you shared personal information. I edited your post, but please be more careful in the future, it sounds like you have already had problems in the past. You may want to work with someone locally who can update you on best practices when engaging in community discussion forums in 2025. Please do see https://adobe.ly/4sjxkmQ for a list of guidelines for participation in the Adobe Community forums. ^JW ... View more

Mehmet, I am sorry, but I don't show any active or recent subscriptions under the account you used to create this public discussion thread. Please see https://adobe.ly/4axB1Py for assistance with locating your account, which has recent charges and an active subscription. ^JW ... View more

Tandpin, thanks for being a long-term user of Adobe's software and services. I don't see an active subscription for Creative Cloud under the account you used to post to this public discussion forum, but I do see the copy of CS6 Design and Web Premium that was registered in 2021.   New subscriptions for Creative Cloud may not include licenses for Creative Suite 6, depending on how the subscription was purchased. Active subscriptions, which previously had access to Creative Suite 6, are not blocked from doing so, unless they change their plan to a single-app plan or end their commitment. This is part of what you are encountering right now, with the new CC subscription invalidating the previous license.   If you want to still use Dreamweaver CS6 in 2025, then I would recommend using it on a separate computer from the one being used for Creative Cloud. This advice would only be for new subscribers since the new Creative Cloud license may not include software versions that old as part of the subscription.   Let Kglad and I know how you want to proceed, and we can provide more guidance. If you want to restore CS6 on this computer, then you would uninstall all the apps, followed by running the CC Cleaner Tool, and then reinstall the CS6 using the steps listed at https://adobe.ly/4b7dtBd to manage the activation for continued use on that computer, or on a different device. If you want to use CC on the current computer, and Dreamweaver CS6 on a different computer, then the advice will be a bit different, Tandpijn, so let us know which route you want to take, so we can provide further guidance. ^JW ... View more

Funny_impression, I am sorry you are encountering problems ending your commitment, and you did not find more value in our services. Please click on https://adobe.ly/4pl980X to speak with a member of our team who can help you end your subscription. You may need to use a different device to reach us if you are unable to reach a human or are redirected to this public discussion forum, Funny_impression. ^JW ... View more

Ruzicka, sorry you are encountering Error 1402 while installing Acrobat. This error occurs because the installer does not have sufficient access to update the Windows registry. How to Fix Error 1402 When Installing Adobe Acrobat Why this happens: Error 1402 means the installer cannot open a registry key due to insufficient permissions. :white_heavy_check_mark: Step 1: Run Installer as Administrator Right-click the Acrobat setup file → Run as Administrator. :white_heavy_check_mark: Step 2: Fix Registry Permissions Open Registry Editor ( regedit ) as Administrator. Navigate to the key mentioned in the error message (e.g., HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData ). Right-click → Permissions → Grant Full Control to your user and Administrators group. Click Advanced → Check Replace all child object permissions → Apply. Retry installation. :white_heavy_check_mark: Step 3: Use Adobe Cleaner Tool Download and run the Adobe Reader and Acrobat Cleaner Tool: https://adobe.ly/49t4V6t Restart your PC and reinstall Acrobat. :white_heavy_check_mark: Step 4: Enable Built-in Administrator Account (if permissions fail) Open Command Prompt (Admin). Run: net user administrator /active:yes Log in as Administrator, fix registry permissions, then install Acrobat. Disable later with: net user administrator /active:no :white_heavy_check_mark: Step 5: Advanced Method (System Account) Download PsExec from Microsoft Sysinternals. Run: psexec.exe -d -i -s regedit.exe Modify permissions for problematic keys under Installer\UserData . Extra Tips Temporarily disable antivirus or endpoint protection. Ensure no other Adobe installer is running. If all else fails, create a new Windows user with admin rights and try the installation there. ^JW ... View more

Ricardo, I see that you were successful in reaching us on December 18th. You can use the steps listed at https://adobe.ly/497lEeb if you need to review or update your recent support case ADB-43135715-X5Q9.   We also sent an email on December 24th, so please check your spam folder if you are not receiving notifications. ^JW ... View more

Knowledgeable_Panther, I understand that this is a frustrating situation for you, but no action will be taken from your public discussion thread. Please work with someone locally who can help you reach us at https://adobe.ly/4jeeERB. ^JW ... View more

I understand, Knowledgeable_Panther, nor has a new support case been created from today, because our system is unable to fully establish and secure our connection to you. When you are on an unrestricted device, you will be able to reach us at https://adobe.ly/4paOmAY. ^JW ... View more

Joachim, I understand, and I see a charge in December. However, the system still indicates that your commitment is past due, which is why you are receiving these messages and will soon be blocked from accessing your Adobe Stock credits. Please click on https://adobe.ly/4su5Lrk to speak with a member of our team who can help you further.  ^JW ... View more

Thanks for the update, Knowledgeable_Panther. Please show this discussion to someone locally who can help you reach us if you are unable to start a chat session at https://adobe.ly/4q32IVu. ^JW ... View more

You will need to use a different device to contact us, Knowledgeable_Panther. The settings on the current device are blocking you from reaching us, since I see no interactions from December.   You can use a smartphone or tablet to reach us at https://adobe.ly/44H0QJh. As previously suggested, you were successful in November, so you may want to use the same device that you used then, Knowledgeable_Panther. If you are on the same device, review any settings implemented in the security software or settings since November that may prevent you from contacting us. ^JW ... View more

Knowledgeable_Panther, I am sorry you are unable to reach us and are redirected to this public discussion forum. I do see that you contacted us successfully in November, you may want to use the same device, Knowledgeable_Panther, since you were previously successful.   Your support case ADB-42653928-B3B7 from November has closed, so please use https://adobe.ly/4pWAlYU to reach us. You can bookmark https://adobe.ly/4sa8gPn for information on how to review and update your recent support cases, Knowledgable_Panther. ^JW ... View more