I am sorry, Yaren, but if a method of payment is used for our services, that is ultimately declined, the feedback is not immediate.   If you are unable to correct your account by following the steps listed at https://adobe.ly/3LrjYoc then click on https://adobe.ly/4sKa0PF to speak with a member of our team who can help you with the cancellation process. Please do use a different device to reach us, Yaren, since the current device is likely blocked from contacting us by design, since there are no records of any previous attempts to reach us and you were redirected to this public discussion forum instead. ^JW ... View more

Yaren, I am sorry you did not find more value in the services you committed to in December. I can confirm that your cancellation request for Creative Cloud was successful, but your commitment to Adobe Stock is still active due to a failure of the method of payment you used for your commitment to the service.   Please see https://adobe.ly/3LEpKCW for information on how to correct your account. Once your account is in good standing, you can use the steps listed at https://adobe.ly/4qpQmXE to self-cancel your subscription. ^JW ... View more

Hannac, thanks for the update. Please use the steps listed at https://adobe.ly/4sHKSJi and update your support case if you continue to encounter problems, per the directions in your active support case ADB-43426408-V8F0.   I am sure this is frustrating, but no actions will be taken from this public discussion. You will want to continue to update your active support case if the error with your subscription entitlement continues. ^JW ... View more

Yes, because the current device is not allowing a secure connection to be established. You could try to resolve the cause of the connection failure, which is likely due to security software or other settings on the computer, or use a different device to click on https://adobe.ly/3NFIvGE. As previously discussed the experience works on smartphones and tablets.   If you still are unable to reach a human, then show this public discussion thread to a local friend who can help you click on https://adobe.ly/3NFIvGE. Once connected, you will want to have your method of payment available to make the cancellation requests, Cliodhna. The process is similar to what is available at https://adobe.ly/4pyT2AE with a request for the last four digits and expiration date.   Please also be careful of any private messages you received promising to correct your account, Cliodhna. We will need you to reach us via a secure channel to process the cancellation request for a different account. ^JW   ... View more

Cliodhna, I can confirm that there are still no records of any of your attempts to reach us. No action will be taken in response to a public discussion thread.   Please use a different device to reach us at https://adobe.ly/45RlM0z. ^JW ... View more

Juli, thanks for posting. I can confirm that you do have two accounts under the email address you used to create this public discussion thread. Please see https://adobe.ly/49MXGGJ for information on how to switch to the account managed by the school. ^JW ... View more

Hannac, thanks for posting. I see that you got in touch with our support team. Please use the steps listed at https://adobe.ly/49wps95 if you need to make any additional updates to your support case ADB-43426408-V8F0. ^JW ... View more

Thanks for posting about your ongoing commitments to Adobe. Congratulations on graduating. I can confirm there is no active subscriptions under the account you used to post to this public discussion forum. You can use the information in https://adobe.ly/45aJa93 to verify the account that is causing the charge. You may need to then work with your University to gain access to your previous account to end the commitment, Cliodhan. You may want to check with them anyway, since this is likely a common inquiry for recent graduates, and how they can continue to manage the services they subscribed to after leaving school. ^JW ... View more

Maria, thanks for posting and I am sorry you did not find more value from your recent commitment. Your subscription is through your mobile device's app store. Please see https://adobe.ly/49QKmRF for more information on how to cancel the unneeded subscription. ^JW ... View more

Illaria, you may want to work with someone locally who can help you with the instructions that are provided in the email and this public community discussion.   We don't provide email support, and the response you received was letting you know that the email you sent was to an unmonitored address. ^JW ... View more

Ilaria, thanks for posting. I don't see any unexpected or duplicate charges under the account you used to create this public discussion thread. Please see https://adobe.ly/4qhQDLV for information on how to locate the invoices for any recent charges. If the charge is not listed, then see https://adobe.ly/4qMPR9D for help with locating the cause of the second charge. ^JW ... View more

Davo, thanks for your long-term use of Acrobat. I do see a license for version 12 for Windows registered under your account.   What is the exact error message that you are receiving, Davo? If you have exceeded the amount of allowable activations for Acrobat 12, then see https://adobe.ly/4qyBfuy for details on how to manage any remaining activations. You will need to deactivate the software on a previous computer to free up the activation, and that computer must be modern enough and have enough security updates applied to contact Adobe servers.   If you are encountering another licensing error, then again, please post the exact text of the error message. If you can also provide some more information about the process you used to transfer any files or applications to your new computer. ^JW ... View more

T5, I am sorry for the problems you encountered using a redemption code to access Adobe services. I can confirm that case ADB-42939287-Y9Y0 is active, and your responses from today are recorded. Please bookmark and use the steps listed at https://adobe.ly/4aLYAnZ if you have any additional feedback about your active support case.   Adobe has not received any money for the code you purchased, T5, so any purchase will likely need to be confirmed through the seller and the cause of the long delay. You may also want to request a refund for your purchase from the seller of the redemption code if you have not done so already. They have their own mechanism in place to return any invalid codes. ^JW ... View more

No, Ramon, I am sorry, all of the options are explained at https://adobe.ly/4aS8SmB. You may need to upgrade to a new computer to take advantage of your active subscription. ^JW ... View more

I am sorry, Mox, for your additional questions. Please click on https://adobe.ly/49quvbh to speak with a member of our team who can help you further. You may need to use a different device to reach us if you find yourself redirected to this public discussion forum. ^JW ... View more

Thanks, Bo, but there is no need to send me a private message. Please click on https://adobe.ly/49c7UjS to speak with a member of our team who can help you find the account with the active subscription. Please use a different device to reach us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Thanks for the update, Mox, and I am sorry you did not find more value in our offerings. Adobe Stock and After Effects are annual commitments with monthly payments. What you described, Mox, would be an annual plan where you pay for the entire year at once. We do offer that for some plans, including After Effects. You can use the steps listed at https://adobe.ly/4aMmX4N to explore the options available to you, Mox.   Please be aware that when you cancel Adobe Stock, you will lose any unused credits. You may want to see if there is anything you want to purchase from Stock, with your credits first, before completing the cancellation process listed in https://adobe.ly/3L2S3Lf.   For more information on the different types of subscriptions we offer, Mox, see https://adobe.ly/4jw0Sdh. ^JW ... View more

Bo, did you try the suggestion offered by Kglad to locate the account with the active subscription by using https://adobe.ly/3YXjvNs. I can confirm what Kanika posted earlier that there are no recent transactions under the account that you used to post to this public discussion forum. Once you are logged in with the account with the active subscription, then you will be able to access the services you are paying for or end the commitment. ^JW ... View more

The link I offered doesn't lead to the cancel plan page, Marianne, I am sorry. If you are unable to reach anyone when you click on https://adobe.ly/4qybElk then use a different device to contact us. You can use a smartphone or tablet, if you don't have another computer available.   No action will be taken from this public discussion, Marianne, so find a local friend who can help you reach us, if you still are unable to contact anyone. ^JW ... View more

Marianne, I am sorry, but I am showing that you did begin the self-cancel process for Adobe Express, but the plan is still active. Please click on https://adobe.ly/4qbdlWa to speak with a member of our team who can assist you with processing your cancellation. Please use a different device to reach us if you are redirected to this public discussion forum. ^JW ... View more

Michael, thanks for posting to this public discussion forum. I can confirm that there are no active subscriptions or recent charges under this account. We don't allow accounts to be deleted if you have an active commitment to Adobe, so please see https://adobe.ly/4plyjk1 to locate the account with the active subscription so you can access or manage the service you are still paying for.  ^JW ... View more

Elle, I am sorry, but I don't see any active subscriptions under the account you used to post to this public discussion forum. Your screenshot seems to indicate that the file is syncing, which is why it is unavailable. I am sorry, but it is not clear what service you are using to sync the file, nor do you have an active subscription from Adobe. ^JW ... View more

It sounds like you will need to look for an improved workflow for your PDF creation needs, Gabriella. Please feel free to start your own public discussion or have the person managing your organization's Document Cloud subscription contact us if you need our help in developing a workflow tailored to your needs. ^JW ... View more

Thanks for the feedback, Gabriel.   PDFMaker provides enhanced functionality when creating the PDFs. You can select multiple messages within Outlook when creating the PDF files. Please see https://adobe.ly/49sgxWp for more information about using PDFMaker to create PDFs from Outlook. ^JW ... View more