Mary, thanks for posting your question about your recent subscription commitment to this public discussion forum. Any refunds issued will take up to 14 days. Please see https://adobe.ly/47NEh6h for more information about the cancellation and refund process. ^JW ... View more

Detailed_Flutter, thanks for posting about your subscription commitment to this public discussion forum. I see that you have three different accounts, please use the account chooser as discussed at https://adobe.ly/4nVDB55 to choose the account with the active subscription. Once you are signed in with the correct account, you can use the instructions at https://adobe.ly/445XYoK to self-cancel the subscription. ^JW ... View more

I am sorry, Alexia, I don't completely understand the information that you have offered in this public discussion thread. You can find information on how to self-cancel most subscriptions at https://adobe.ly/49SYA4O. An organization also claimed your account, so use the account chooser discussed at https://adobe.ly/4hTQ9bJ to switch to the account with your active subscription. ^JW ... View more

Cary, I don't see any records of your recent attempts to contact us, so please use a different device to click on https://adobe.ly/47VjZrD and speak with a member of our team. The experience works on smartphones and tablets, if you don't have a different computer or web browser available. ^JW ... View more

Yamila, I am sorry our services did not meet your needs. Your subscription is managed through the Apple App Store. For more information on how to manage your membership and request refunds through the Apple App Store, see https://adobe.ly/4oVIo7o. ^JW ... View more

Robin, please see https://adobe.ly/4qTmByY for information on how to access the installation files for Creative Suite 5. ^JW ... View more

Pat, in addition to Kevin's suggestion, please make sure to sign in under the account you are using to purchase our services. I don't see any active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/4p2HvtI for information on how to locate the account with recent payments. ^JW ... View more

Fierce_inventor, thank you for posting about your new commitment to Adobe in this public discussion forum. You can find more information about the terms at https://adobe.ly/3WOaG7O. I hope you enjoy access to our services! ^JW ... View more

Marcelo, thanks for posting about your problems activating Creative Suite 6. Make sure you are activating the software on an up-to-date computer that is capable of contacting our servers. Please see https://adobe.ly/3JpWuPq for more information about the updated sign-in process.   Please also review and bookmark https://adobe.ly/3JH2umY for more information on how to manage any remaining activations for Creative Suite 6 in 2025. ^JW ... View more

Thanks for the update. Please use a different web browser or device since the current device or browser appears to be blocked from interacting with our online forms, Jonas. ^JW ... View more

Khoa, thanks for posting to this public discussion forum. I can confirm that you successfully canceled your subscription today. Any refunds issued will take up to 14 days. Please see https://adobe.ly/47Q6eKY for more information. ^JW ... View more

Jonas, thanks for evaluating our services. I am sorry you did not find more value in our offerings. The method of payment you used to compensate us was not accepted. Please see https://adobe.ly/4oGnlpO for details on how to correct the account.   Once the account is in good standing, you can then complete the self-cancel process listed at https://adobe.ly/4qM3s1L. ^JW ... View more

Ondrej, thanks for posting about your recent evaluation of our services. I am sorry you won't be able to self-cancel your commitment because the method of payment you used for our services was not accepted. Please click on https://adobe.ly/3LxATVN to speak with a member of our team who can help you further. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Hopeful_Mentor, sorry you did not find more value in our services. Please click on https://adobe.ly/4qT301J to speak with a member of our team who can help you further. Please use a different device to contact us, if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Hampus, sorry that you are unable to access the Adobe applications that were previously provided to you. I do see that you have an active subscription for Adobe Express, but that Adobe App access has been disabled. Please contact your organization's Creative Cloud plan administrator to regain access. You can find information on how to sign in with the account that has access to Adobe Express at https://adobe.ly/4nQ1hrr. ^JW ... View more

Cary, thanks for posting to this public discussion forum and for your long-term use of Adobe software and services. Not all of our plans offer the option to pay for a year at a time. Many plans offer Annual commitments with monthly payments. You can find a good example of the different types of plans at https://adobe.ly/4oBcayy. In particular, the trial and subscription timeline, as well as the description of plan types, can be helpful, Cary.   If you have already tried the steps listed at https://adobe.ly/47One4e and you are not seeing the option that you are looking for, Cary, then click on https://adobe.ly/4oBcbm6 to speak with a member of our team who can help you explore and confirm the options that are available to you. Please use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW ... View more

Jeff, that version is not available either. You can find the list of available versions of Creative Cloud applications at https://adobe.ly/3XglkEm.   Please do review and bookmark https://adobe.ly/4nV2w8U for this and other important information about how to install older versions of Photoshop. ^JW   ... View more

Poppszczyna, thanks for your long-term use of Photoshop Elements. Please see https://adobe.ly/3LrcHo4 for information on how to access the serial number and installation files for the copy of Photoshop and Premiere Elements that are registered under the account you used to create this public discussion thread. ^JW ... View more

Douina, to add to Kglad's useful response, please make sure to log in under the account you used to purchase access to our services. There are no subscriptions or recent transactions under the account you used to post to this public discussion forum.   Please see https://adobe.ly/499QhBC if you need help locating the account with the active subscription. ^JW ... View more

Timboclarke, thanks for your long use of Adobe software. If you have already tried deactivating a previous installation unsuccessfully, then you may need to find a new creative solution for your new computer. Please see https://adobe.ly/4ouZUQ8 for information on how to manage any remaining activations for Creative Suite 6. ^JW ... View more

Jeff, I don't think Photoshop 2019 will even run on a current computer using Apple's newer series of processors, but a new installation is not included in an individual subscription. I am sorry, you will want to adjust your workflow to use tools that are compatible with your current computer.   Please make sure you follow my advice on the use of the migration assistant at https://adobe.ly/3LqRtqo. Moving over components of Intel applications have lead people to post about some very bizarre problems. A clean installation for your new processor type will make the experience a lot easier for you, Jeff.   Please see https://adobe.ly/493zMXF for information about how to download and install the version of Photoshop that are compatible with your new computer and take advantage of its features. ^JW ... View more

Amanda, thanks for posting to this public discussion forum. I am sorry you are unable to reach us. I am showing that your account is past due because the method of payment you used to begin the evaluation of our services was not accepted. Please see https://adobe.ly/47tBaBF for information on how to correct your account. You may need to use a different device, since you mentioned you have been unable to contact us previously.   Once your account is in good standing, and the method of payment has been accepted for the services rendered, you can then complete the self-cancel process at https://adobe.ly/49GuSju if you have no further need of our services, Amanda. ^JW ... View more

Jeff, congratulations on your new computer. Please see https://adobe.ly/43jGOnz for information on how to successfully use your Creative Cloud subscription on your new computer. ^JW ... View more

Thanks for your post, Franck. That is kind of you to offer the gift of Adobe to your friend. I recommend you look into purchasing a gift card or redemption code. You can find more information on how to redeem the codes for different types of subscriptions and services at https://adobe.ly/499r7TG. ^JW ... View more

Not at all, Tommy, you can try the suggestions at https://adobe.ly/4oQXN8U to move any of the activations that were provided with your purchase to the new computer. This is the only way the activation can be reclaimed.    For a successful activation request to be sent, it must be able to contact Adobe's servers. Please make sure that any computer that you are attempting to deactivate on is up to date and using the latest version of Windows or macOS. This will give you the best opportunity to send a successful deactivation request.   If this is not possible, then yes, Tommy, you will need to find a new solution. Photoshop and Premiere Elements moved to a fixed three-year term license to help alleviate these types of errors. When you purchase Elements 2026, you will have access to all of the premium features for three years on both macOS and Windows. You can also manage your license for the software on https://adobe.ly/4oQXQ4A. ^JW ... View more