Thanks for the update, Marvec. No one at Adobe will be able to provide the requested information. Activation data is not linked to customer information, and there is no such thing as a purchase key.   Please continue to follow up with 2GA for any requests for reimbursements or a new code. ^JW ... View more

Marevc, I am sorry if you are encountering a problem redeeming your recently purchased redemption code. What was the exact error you received when you attempted to follow the instructions listed at https://adobe.ly/46ucicm? If the code is invalid or not accepted, then you will need to contact the seller of the code to request a replacement or a refund. They can report the problem to Adobe, and be issued a new code, but no money for the service has been provided to Adobe until the code is accepted.   There is no activation date to offer you, Marvec, since the code was not accepted, and there is no such thing as a product key as requested by G2ASupport. You are welcome to reference this public discussion as it is visible to anyone who has Internet access.  For more information on invalid or revoked redemption codes see https://adobe.ly/4ph4QZD. ^JW ... View more

Elvina, I am sorry, but I don't show any active or recent subscriptions from Apple or Adobe under the account you used to post to this public discussion forum. Please make sure you are signing in under the account you used to make your purchase, if you have questions about the services or costs involved. ^JW ... View more

Glamorous_reliabilty, thanks for the update. It appears you were blocked from completing the cancellation process because the payment method you used to access our services was not accepted. If you do wish to continue using Substance 3D, then you will need to use the steps listed at https://adobe.ly/3VbWWD8 to put the account in good standing. Once the account is in good standing and any outstanding debts have been cleared, you can then complete the self-cancel process listed at https://adobe.ly/4pc6uLX.   You have already indicated you don't want to continue your subscription, Glamorous_reliability, and I can confirm you have not used our services recently. Please click on https://adobe.ly/4mc0ksD to speak with a member of our team who can help you with the cancellation https://adobe.ly/3VGMkvY will need to use a different device to reach us, if you cannot contact anyone or are redirected to these public discussion forums.  ^JW ... View more

Thanks for the update, Cory, this is a public discussion forum, we do not provide support via private message. You can use the steps listed at https://adobe.ly/4go4aOa to make any updates to your active support case.   For future viewers of this discussion, please verify that you are logged into the correct account before you redeem a redemption code. If you encounter any problems with the code, including redeeming it to the incorrect account, you will need to work with the code provider for a replacement or refund.   Cory, please continue working with our support team, but you may also want to reach out to Dell, if you haven't done so already, to begin the process of requesting a new code that you can use on the correct account. ^JW ... View more

Cory, you are correct, you won't be able to change the email address because you have not completed the verification process. Please make sure to let Dell know that you redeemed the code to the wrong account when requesting a replacement code. ^JW ... View more

Napath, thanks for posting your question about your subscription commitments to this public discussion forum. Please see https://adobe.ly/3JVjUMi for information on how you can self-cancel your active Creative Cloud for Team subscription. ^JW ... View more

Estefania, I can confirm that your subscription was canceled. I understand this can be a very frustrating situation. Please click on https://adobe.ly/46e3upA to speak with a member of our team who can help you further. Use a different device to contact us if you are unable to reach anyone or are redirected to these public discussion forums. ^JW ... View more

Cory, I am sorry you redeemed your software license provided by Dell to the wrong account. I reviewed the account you used to post to this public discussion forum, but I don't see any recent support, and the account seems well-established.   If you mistakenly redeem your code to an account that you cannot access, then please contact the provider, in this case, Dell, for a replacement code. I would recommend you verify you are logged in with the correct account when you complete the redemption code process listed at https://adobe.ly/4nnobqg.   For more information on using redemption codes, see https://adobe.ly/47BNLDh. ^JW ... View more

Oscar, if you have any questions about the fees that are being charged, then click on the initiate chat button in the top right hand corner of your screenshot. ^JW ... View more

Oscar, sorry for the frustrating experience, and I am sorry your organization did not find more value from our services. Please see https://adobe.ly/3K1gcAJ for steps you can take to self-cancel your Creative Cloud for Team subscription through the Admin Console. ^JW ... View more

Mastaty, I am sorry, I can confirm your subscription through Apple was canceled. Please see https://adobe.ly/4mPOsO5 for more information on how to manage your subscriptions through Apple. ^JW ... View more

Ceyda, I am sorry you continue to be blocked from reaching us. I can confirm the subscription under the account you used to post to this public discussion forum has been canceled. Please see https://adobe.ly/47AMRH7 to help you locate the cause of any unexpected charges from Adobe.   I would recommend you use a different device, Ceyda, as the current device is blocked from reach us. ^JW ... View more

Amalie, thanks for posting about your recent subscription commitments. I can confirm that you did complete the self-cancel process listed at https://adobe.ly/42fOFSm. Since you canceled so quickly, refunds issued will take 14 days to process, and access was discontinued. Please see https://adobe.ly/4mbLanl for more details on using a month-to-month plan. ^JW ... View more

Quica, your post mentions iCloud. Which Adobe software or service are you trying to install and utilize? ^JW ... View more

Thanks for your question, Tobby. Your recently canceled subscription was managed by the Google Play Store. Please see https://adobe.ly/42hDoAT for more information on how to manage your subscriptions through the Google Play Store. ^JW ... View more

Asdadsasr, thanks for posting about your subscription commitments to this public discussion forum. I can confirm that you canceled the subscription under the account you used to post to this public discussion forum.   Please make sure to log in and complete the self-cancel process for any additional Adobe accounts you have created, which might contain an active subscription. You can find information on the self-cancel process at https://adobe.ly/4pjAo12. ^JW ... View more

Thanks for your question, Biacanti. The subscription options depend upon the software or service selected. Lower-cost services and software often offer the ability to pay for 12 months all at once. You can find more information on the different types of plans and what happens when you cancel at https://adobe.ly/3VJsXSY.   For your use case, I recommend you subscribe to a month-to-month plan for Premiere Pro. You can then complete the steps listed at https://adobe.ly/484n36n to self-cancel your subscription in six months without penalty. ^JW ... View more

Ahmed, I am sorry, but it does not appear that you were able to complete the self-cancel process successfully. Please click on https://adobe.ly/4gbVfPv to speak with a member of our team who can help you further. Please use a different device to reach us if you are unable to reach anyone or are redirected to public discussion forums. ^JW ... View more

I'm sorry, ????, but I can confirm that your Apple subscription was canceled last month due to a billing error. Please see https://adobe.ly/3V39JHV for steps you can take to correct any payment errors, ????. ^JW ... View more

Yes, Alex, please follow the link offered in my previous posts. ^JW ... View more

Alex, I am sorry, but it does not look like you completed the self-cancel process listed at https://adobe.ly/4nim5If.  Please click on https://adobe.ly/42jChAL to speak with a member of our team who can cancel the subscription for you if you continue to encounter errors. ^JW ... View more

Gabriela, thanks for posting about your subscription commitments to this public discussion forum. I am sorry you did not find more value from our services. You can find information on how to complete the self-cancel process for your active subscriptions at https://adobe.ly/3HYc5ow.  For information about the fees that will be applied when you end your commitment early then see https://adobe.ly/4m2zgvN.   Please be aware that no action will be taken on your public post, Gabriela. You will need to complete the self-cancel process if you want to end your commitment to Adobe. Please use a different device if you find yourself blocked from completing the cancellation process. ^JW ... View more

I'm sorry, Lochana, but I don't show an Acrobat subscription under the account you used to post to this public discussion forum. The subscription is managed by an organization, so please contact someone within your organization if you need access to Acrobat.   If you did start a subscription through the Google Play Store, then you will want to manage the subscription in the Play Store. ^JW ... View more

Shay, thanks for posting about your recent subscription commitments to this public discussion forum. I am sorry that you did not find more value in the services that you purchased. I can confirm that you have completed the cancellation process for the majority of the services that you utilized. Please see https://adobe.ly/4mXfsLO for more details about the fees that are applied when ending an annual commitment early. ^JW ... View more

Viviane, I am sorry you are blocked from completing the self-cancel process and that you did not find more value from our services. Are you using the steps listed at https://adobe.ly/4p2raG9 to cancel? If so, then use a different device to complete the self-cancel process.   For more information on the cancellation process and the charges that will be applied, see https://adobe.ly/4nfdG8g. ^JW ... View more

@CrypticScorp I can confirm that your subscription is still active and then plan is now past the 14 days, which is why you are asked to provide a cancellation fee for your previous commitment. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for more information about your recent commitment to our services.   I do see that you haven't used Acrobat, recently, so please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can evaluate your specific circumstances, @CrypticScorp , to see if your commitment to Adobe can be ended without any charges or fees. Please use a different device if you are unable to reach anyone or are redirected to this public discussion forum. ... View more