@neross_4684    this is an official adobe site, https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html?linkId=100000321044748 for downloading.  there's no official site for purchasing non-current adobe software. ... View more

i'm not sure i understand why that worked, but glad it did. ... View more

you'll need to go through an adobe employee for the next step. because one has already posted here, i suspect you'll hear from them by monday afternoon. ... View more

Hi @Shivangi_Gupta, I've been in touch with the support team but they haven't been able to solve the issue yet.  ... View more

the photography plan paid annually is still ~$10 us/mo ... View more

Thanks for chiming in, @marc_4725. ^SG ... View more

and, if it's been more than 14 days since your trial started, you're subject to a penalty per the link in @Jeffrey_A_Wright 's post. ... View more

if @Jeffrey_A_Wright's post doesn't help, use the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html   if you have a problem, use a different non-opera updated browser ... View more

Thanks for letting us know. Regards, ^AN ... View more

Thanks for keeping the thread updated.  ^SG ... View more

Which operating system and version?   ... View more

Yes, Jason, please see https://adobe.ly/437Kauv for more information on the commitment made when purchasing an annual subscription.^JW ... View more

Thanks for sharing the details, @tonyd48492581. As @kglad mentioned, Adobe Illustrator does not work on system's with ARM-based processors. However, Adobe Illustrator Beta works on Windows for ARM devices (with Qualcomm SD X-Elite processors) for the English locale. Check more details here: https://adobe.ly/41wnyCP Adobe is actively working to develop a fully native version of Illustrator for ARM processors. You can check more info here: https://adobe.ly/3QylqUD Let me know if you have any questions. ^Shivangi ... View more

As @Jeffrey_A_Wright  said, you must update payment card information and expiration date BEFORE you can proceed.   ... View more

Win11's new file system is different from previous PCs.  I found out that legacy software doesn't always perform well on it.  I budgeted for modern replacements to keep things simple. Photoshop Elements 2025 (3 year license) https://www.adobe.com/products/photoshop-elements.html ... View more

IMO, 17-year-old software is a ticking time bomb.  Eventually, something somewhere is going to fail. The weakest link in a chain is the legacy software that hasn't been updated since 2008.  😦   MODERN OPTIONS: ============== Creative Cloud Bundles & Single App Plans for mobile, web & desktops https://www.adobe.com/creativecloud/plans.html   SYSTEM REQUIREMENTS: Creative Cloud apps work on these systems. Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2; MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura). - https://helpx.adobe.com/creative-cloud/system-requirements.html - https://helpx.adobe.com/indesign/system-requirements.html Hope that helps.   ... View more

Rgautreaux, I can confirm you did start a new plan today under the account you used to post to this public discussion forum. You may consider using a different e-mail address to prevent confusion between your new individual account and any account provided or managed by your school. Please see https://adobe.ly/4i7s00J for more information. ^JW ... View more

Thanks for posting your question about your recently purchased subscription to this public discussion forum, Andreea. I can confirm that you successfully started a subscription to Acrobat. Did you have any additional questions, Andrea? What are you trying to accomplish with your new subscription?  ^JW ... View more

Thanks for the update, Luca, and I am sorry for any confusion. I edited your most recent response to remove the attachments that contained your personal information. This is a public discussion forum, and personal information should not be shared, as it is visible to anyone with Internet access.   While I understand you are being charged, Luca, there are no active memberships under the account you used to post to this public discussion forum. If you want to cancel a membership for a different account, then you will need to log in under that account. Please see https://adobe.ly/3ETMHhJ for steps you can take to cancel your membership.   If you are no longer able to access the account with the active plan, then see https://adobe.ly/4bfi0Q6 for details on how to request a password reset, Luca. ^JW ... View more

Hi slofy_7889,  Please follow the steps shared and let us know the outcome.    Thanks  ^KS ... View more

something is causing a daily problem, and the cc app does not spontaneously degrade. ... View more

oh, that's good news.  adobe support does have the discretion to do that. ... View more

Thanks again for your efforts Jeffrey, but CC cleaner did not crash.  It is marked as non-executable with the general prohibition symbol - I don't think it is compatible with Mojave.       I have finally solved this issue by repeatedly trying Offline Activation which eventually worked for me. ... View more

@bhanu_3677    again, you're posting on an old thread.  please stop the uphelpful posts. ... View more

your only hope on adobe's side (which is close to zero) is updating your support ticket. ... View more

@bhanu_3677    this thread is from 2014.  i'm pretty sure the op's not returning to continue anything. ... View more

the cancellation was within 14 days of the charge date. By @Consular_Services3413 ============= The fee is applied after 14 days of download, unless you opted for the Monthly plan. Click on screenshot.     ... View more

Are you downloading https://techterms.com/definition/download or Installing https://techterms.com/definition/install ???   >Elements v13... I downloaded them to my new PC but can't open them   If you mean downloading, where did you get those VERY OLD programs from?   If you mean installing, what install files did you download? ... View more

This solved my problem installing Elements 2021. Thank you! ... View more