Thorigiol, the request to validate the serial number is not related to activations. If you have inherited this computer, then previous Adobe software installations could affect the recognition of the serial number. Please download and run the CC Cleaner Tool from https://adobe.ly/4kbp1Wf and use it to remove all Adobe software and information from the computer. This will leave you in a better state to successfully install and utilize Lightroom 6, Thorigiol. ^JW ... View more

Abhijit, I am very sorry, but I don't see any active memberships or subscriptions under the account you used to post to this public discussion forum. Please follow the suggestion offered by Kglad and work with your App store provider to resolve any problems purchasing a membership from them. ^JW ... View more

Stella, thanks for posting your question about unknown charges to this public discussion forum. I can confirm that your account has no active subscription or membership. Please make sure you are signing in under the account that has the active membership to complete the steps listed in https://adobe.ly/41qpFYE and cancel the membership.   For additional information on the causes of unknown charges from Adobe, see https://adobe.ly/3CPW4yt. ^JW ... View more

Mama, I am sorry, but the only active subscription I see is the one you just started through the Apple app store. Please make sure to complete the steps at https://adobe.ly/4b8ieso to cancel the new subscription that you purchased through Apple. ^JW ... View more

Thorigol, were other Adobe applications installed on this computer previously or is this a fresh installation of Mac OS 10.14? Please see https://adobe.ly/41ntuxL for updated information on using older Adobe applications in 2025. ^JW ... View more

Raya, I am sorry the solutions offered in this discussion did not help you. Please be aware these solutions are only applicable to individual memberships where the individual has complete control of the computer and network they are using.   I don't see an active membership or subscription under the account you used to post to this public discussion forum, Raya. What type of subscription are you using? Is this your personal computer? ^JW ... View more

Hector, thanks for posting your question about the memberships you subscribed to in this public discussion forum. I do show that both of your annual memberships are active. Please make sure to complete the steps listed in https://adobe.ly/437cYTM to complete the cancellation process and reduce any fees or charges that will be applied. For more information see https://adobe.ly/4gSPyoi. ^JW ... View more

Rafa, in addition to the suggestions offered by Kglad and John T Smith, please see https://adobe.ly/415p3WV for more information on how to manage any remaining Creative Suite 5 activations in 2025. ^JW ... View more

Hacer, sorry for any confusion, have you used a tried using credit card offered by another bank?   Did you contact the bank themselves, or your father to confirm that the card you are using allows online transactions from Adobe? ^JW ... View more

Danna, thanks for posting your question about managing your subscription to this public discussion forum. I can confirm you have successfully canceled your subscription. The additional charge could have been for the fee involved when canceling an annual membership. Please see https://adobe.ly/4k6WXTP for information on the normal charges that are incurred when canceling an annual plan early. ^JW ... View more

Peter, Kglad is correct you only need to redeem the code once to activate the subscription. You do need to make sure to log in under the account that has the active membership for Lightroom and Photoshop. I see no recent or active memberships under the account you used to post to this public discussion forum. Please see https://adobe.ly/4gP9Pvh for more information on using Photoshop and Lightroom on your new computer, Peter. ^JW ... View more

It will depend on the app, Jean-Pascal; the system requirements for our desktop applications and services often include the requirement for Edge or Safari and a specific version number.   Please do follow my advice for any additional feedback or concerns about the plan provided by your school. You will end up causing yourself extra frustration if you try to implement any of the solutions offered in this forum. You can find people discussing the type of subscription you are using in our Enterprise and Teams community forum at https://adobe.ly/41623ad.   For more information see https://adobe.ly/4i4boXe.^JW ... View more

Thanks, @sivihk, for the feedback. This feature has been investigated, but there are often legal restrictions that also prevent accounts from changing countries. Please see my response to our other discussion on how you can transfer assets between accounts. ... View more

Thanks for posting your feedback, Jean-Pascal. You are correct that the Opera web browser is not supported for most of our services. Please see https://adobe.ly/4b4ZZE4 for more information. Please keep this information in mind if you plan to use Opera in the future. You may need to use Edge/Safari to complete the necessary functions.   I am sorry you are encountering problems using your Adobe membership. Please make sure you work with your organization's Creative Cloud plan administrator for assistance. The solutions offered in the Download and Install forum are designed for individuals, and many of them don't work when an organization manages access to the membership, Jean-Pascal. You can also use this as an opportunity to provide feedback to your school's Creative Cloud plan administrator about the lack of Opera support. They can ensure your classmates know to use the browsers listed in https://adobe.ly/4b4ZZE4. ^JW ... View more

That does indeed sound frustrating, Deniyorum, but any solutions will need to be resolved by completing your active support case. Please provide any additional feedback using the steps listed in https://adobe.ly/42Zp7tW. ^JW ... View more

Martin, thanks for your interest in using Adobe software and services. If you have already submitted your proof of eligibility and have been denied, then please contact your educational institution for help. They may already offer their own managed plan designed to work on their network and with their infrastructure. For more information on the process for requesting an educational discount, see https://adobe.ly/3X4Ft0s. ^JW ... View more

Aaron, please see https://adobe.ly/3X7XRFY for information on how to choose between the account managed by your organization and an individual account. ^JW ... View more

Maria, I am sorry for any inconvenience; we need updated information that you are still attending your educational institution to retain the discounted price. Please see https://adobe.ly/4hGa5O9 for details on how to submit your continued eligibility for the discounted plan. ^JW ... View more

Inspiring_wave, sorry for any problems you have encountered with managing your active Creative Cloud plans. I show one of the plans has missed a payment, please make sure you use the steps listed in https://adobe.ly/3Qq10go to correct the payment method for the correct membership.   I also show that you have two All app memberships under the e-mail address you used to post to this public discussion forum. This does not give you any added value, so I would encourage you to cancel the duplicate plan by following the steps at https://adobe.ly/3CZ660b as soon as possible, Inspiring_wave. It looks like you took out the second plan after the first plan had already been active for four months. Please bookmark https://adobe.ly/3QuGVWd in case you encounter any future problems accessing your paid membership. ^JW ... View more

I, thanks for posting your question to this public discussion forum. Please make sure to follow the advice in the error message and contact your bank if you method of payment is being declined. If you have already completed this step, then try using a different web browser or device to complete the purchase process. ^JW ... View more

Thanks for posting your question. For information on fees and charges that are applied see https://adobe.ly/4b5E13M. Please make sure to complete the process listed in https://adobe.ly/3EFkhYT soon if you want to avoid most fees.   I would also recommend you inquire with your educational institution to see if they offer a discounted membership instead of purchasing one from Adobe directly. ^JW ... View more

Sivihk, I'm sorry. It can be very difficult to change countries. Often, the best solution is to create a new account with a new membership. Please continue to work with our support team by using the steps listed in https://adobe.ly/4gS4GlP to update your support cases.   I would also recommend bookmarking https://adobe.ly/4i38YrF for information on how to manually transfer any needed files or settings from the different accounts. ^JW ... View more

I am sorry that none of your methods of payment have been accepted, Deniyorum. Please make sure to provide any needed feedback to your open support case ADB-38622673-J1F8 using the steps listed in https://adobe.ly/4gH5gmF. You may need to use a different device if you cannot update your active support case. ^JW ... View more

Thanks for posting to this public discussion forum. Agustino. I am sorry for your health complications and I wish you a speedy recovery. You can find information on how to complete the cancellation process for your active membership at https://adobe.ly/41l46sn; please see https://adobe.ly/3QosZNv for information on fees and charges when canceling an annual membership early. You may want to consider setting up a reminder in eight months to cancel the subscription if you wish to avoid any fees. ^JW ... View more

Iva_creative, I'm sorry for any problems you are encountering redeeming the code for Substance 3D provided to you by Epic Games. If you have any additional questions about your recent support case ADB-38603377-K2W2, please use the steps in https://adobe.ly/3CURXkz to update your support case.   Have you contacted Epic to request a new code that you can redeem? Epic can work directly with Adobe if they were provided an invalid or incorrect code. For more information on utilizing redemption codes see https://adobe.ly/4k0wQhp. ^JW ... View more

Alen, sorry for any confusion. I am showing that your plan is still active. Please use the steps listed in https://adobe.ly/3X4usfU to update your recent support case ADB-38605276-B8K7 if the plan is not canceled soon. ^JW ... View more

Peter, thanks for posting your question to this public discussion forum. I see you have an individual membership, but does an organization manage the computer or network? What operating system is installed on the computer?   Future viewers of this discussion can find the process Peter described at https://adobe.ly/4kcqpIr which will allow you to install Creative Cloud applications in languages other than the one chosen for the operating system. ^JW ... View more

Nicolas, I am very sorry, but we have moved away from Digital River as a provider of our payment information. By purchasing a plan, now available directly through Adobe, you will be able to manage and update your plan directly on our website instead of using a third-party provider.   For more information see https://adobe.ly/4gJVboO. ^JW ... View more