Kelly, it is kind of you to help your Dad access his license to use Acrobat. However, I don't see any purchases or recent transactions under the account you used to post to this public discussion forum.   If your Dad bought a license for Acrobat 2024, then the three-year term license will be available under their account and is not transferable. Are you able to access your Dad's account, Kelly? If not, then see https://adobe.ly/3KGAf7O for information on how to request a password reset. ^JW ... View more

Ann, thanks for posting about your recent attempt to evaluate Acrobat. I can confirm that the subscription is paused and unable to be canceled because the method of payment you used to begin your commitment was not accepted.   Please click on https://adobe.ly/4nPSdD8 to speak with a member of our team who can help you end your commitment since you are not using our services. Please use a different device to reach us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Thanks for the update, Greathouse. I am glad you were able to reach us. I show that both case ADB-41831673-S0V5 and ADB-41814228-K3M2 are active. Please use the steps listed at https://adobe.ly/4gHte2B to provide any needed updates to your active support cases. You may need to use a different device, maybe the same one you used to finally contact us, if you are unable to interact with your active cases.   The cases will auto-close soon, so please provide an update if the solutions provided were not successful. ^JW ... View more

Yuksel, thanks for the update, I am sorry you are blocked from using your new active subscription. Did you encounter any error messages while implementing the solutions suggested by Shivangi at https://adobe.ly/4gMCHFY?   Per Kglad's question, I can confirm that your new subscription is active, but we have not heard from the device you are currently attempting to utilize Premiere Pro on. Is there anything else we should know about the device you are attempting to use Premiere Pro on, Yuksel? Is the device or network managed by an organization? Was Premiere Pro already installed on the computer or were you able to install it without errors through the Creative Cloud Desktop app.   Please see https://adobe.ly/3KkXwMC for additional solutions you can implement to allow the computer to see your new active subscription, Yuksel. ^JW ... View more

Thanks for posting to this public discussion forum, Revista. I can confirm you completed the self-cancel process successfully. Please see https://adobe.ly/4mztFx8 for more information on the cancellation and refund process. ^JW ... View more

Amrutha, thanks for posting about your recent subscription commitment to this public discussion forum. Sorry for any confusion, but refunds are available if you cancel within 14 days. You can find information on most Adobe subscriptions at https://adobe.ly/46oExcG. If you do not wish to be charged and continue to your evaluation, then please cancel your new commitment through the Google Play Store. Please see https://adobe.ly/3Vx39cW for more details. ^JW ... View more

I don't see any interactions from today, Greathouse. You appear to be blocked before an attempt to reach a human is made. Please use a different device to view this public discussion and click on https://adobe.ly/47WOgrK to connect with someone. ^JW ... View more

@ggreathouse I am sorry, if you have tried the suggestions offered you in ADB-41711571-R3H8 then please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team and start a new support case.   I don't see any comments in your previous case, @ggreathouse . You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to provide updates to active or recent closed support cases. The time period to update case ADB-41711571-R3H8 has passed, which is why you will need to start a new interaction.   I am sorry that you continue to encounter so many problems with your activations. @ggreathouse , please make sure to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html ti verify your next interaction is completed with your satisfaction. ... View more

Linds, thanks for posting your question about your recent subscription commitment to this public discussion forum. I am sorry for the confusion about who was managing your commitment. I can confirm your recent subscription through Samsung was canceled this month. Please contact Samsung about any requests for a refund through the Galaxy Store. For more information, see https://adobe.ly/4gK56fO. ^JW ... View more

Thanks for the update, Debbi, please click on https://adobe.ly/4mDJH9r to speak directly with a member of our team. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Ygor, thanks for posting about your subscription commitments to this public discussion forum. Which subscription are you attempting to cancel? You can use the steps listed at https://adobe.ly/46ADSDw to self-cancel most Adobe subscriptions. ^JW ... View more

Thanks for posting your question to our community, Mehmet. I am sorry that when you try to select text, the page view rotates or flips. Does this happen while you are attempting to select the text for highlighting or editing, Mehmet, or after you select the text?   What type of computer is Acrobat installed on? What operating system is running on the computer? Finally, Mehmet, how do you select the text with a mouse, touchscreen, stylus, or trackpad?   You can find more information on highlighting and editing text in Adobe Acrobat Pro at https://adobe.ly/46j9kaF. I look forward to hearing back from you, Mehmet. ^JW ... View more

Thanks for posting your question about your recent subscription commitment, Yue, to this public discussion forum. In addition to the suggestions offered by Randy, John, and Kglad, please see https://adobe.ly/3KajP7L for details on how to switch between the multiple accounts that have been created under your email address. You will need to log in to the correct account to self-cancel the subscription. If the self-cancel process described in https://adobe.ly/42ETMeX then you are logged in with the incorrect account, Yue. ^JW ... View more

Krystel, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that your subscriptions were canceled successfully. I am sorry you did not find more value in our services. Any refunds offered will take up to 14 days to process. Please see https://adobe.ly/3I94ROI for more information. ^JW ... View more

Gabriella, I show you that your previous request for a refund was granted. If you have any additional questions, then use the steps listed at https://adobe.ly/3KgbQ9e to update your active support case ADB-41535929-G5Q8.   No actions will be taken or granted from this public discussion, Gabriela. Please update your active support case if you have any additional questions about your refund request. ^JW ... View more

Dominic, thanks for posting about your problems managing your recent subscription to this public discussion forum. The subscription is active, so please click on https://adobe.ly/48vxaRZ to speak with a member of our team who can help you further. If you are unable to reach anyone, or are redirected to a public discussion forum, then please use a different device to contact us. ^JW ... View more

Thanks, Raven. please click on https://adobe.ly/47VmBr7 to speak with a member of our team so the cause can be investigated further. ^JW ... View more

Thanks for the update, Isabela. I only see one charge under the account that you used to post to this pubic discussion. If you have tried the suggestions offered by Shivangi, Kanika, and Kglad, and don't see any additional accounts listed at https://adobe.ly/3I6Adp9 then please click on https://adobe.ly/46nLHOp to be connected with a member of our team who can help you trace the cause of the second charge. Please use a different device if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Gabriella, I reviewed case ADB-41535929-G5Q8, and it indicates a refund was issued. It can take up to 14 days for any refunds to appear in your account. You can use the steps listed at https://adobe.ly/3IfmpIV to review your recent support case. If you have additional questions, then click on https://adobe.ly/46tV7GU to speak with a member of our team and start a new support case. ^JW   ... View more

Thanks for tagging me, @kglad.   @nicolasd99861527 I don't see anything under your account that would prevent you from converting your plan to a prepaid annual subscription. Have you tried using a different browser or device to complete the suggestions offered by Kglad at https://helpx.adobe.com/manage-account/using/change-plan.html. ... View more

Ggreathouse, I am sorry for the difficulties you are encountering while managing your Creative Cloud activations. Please bookmark https://adobe.ly/4mpfSt9, which provides Kglad's suggestion about managing your activations from your Adobe account online. I would also concur with Kglad and recommend that you verify that the security software on both computers is up-to-date and using the manufacturer's recommended settings. Misconfigured security software can sometimes cause over-activation errors to occur.   I also reviewed case ADB-41711571-R3H8, and I would encourage you to use the steps listed at https://adobe.ly/4ml7ECc to update your active support case, Ggreathouse. If the over-activation errors are specific to your account, then an active support case will be needed. You are welcome to update the support case with the URL for this public discussion.   I do agree that for an individual, using two different computers, in two different locations, should be allowed with a Creative Cloud for Individuals subscription and not require a Creative Cloud for Team subscription, Ggreathouse. Creative Cloud for Team subscriptions do offer many advantages, but are designed for multiple people and devices, not for one person using multiple computers. ^JW ... View more

Thanks for the update, Kay, and I am sorry for the difficulties you have encountered managing the subscription from your daughter's former school in Kyiv. Have you contacted the school to see if you can regain access to manage any digital subscriptions that were created with that account? Please bookmark the self-cancel process for Adobe subscriptions and memberships listed in https://adobe.ly/4nbYGbO.   If you are unable to regain access to the account to complete the self-cancel process, then click on https://adobe.ly/4mliwzS to speak with a member of our team who can help you cancel the subscription. You may need to use a different device to reach us, Kay, if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more