Ayanna, thanks for posting about your recent subscription commitment to this public discussion forum. I see that the method of payment you tried to use to pay for our services was not accepted. Please see https://adobe.ly/3V6RyB6 for information on how to update your account with a valid method of payment.   Once the account is in good standing, Ayanna, you can use the steps listed at https://adobe.ly/3JTOdCY to self-cancel your subscription and end your commitment. ^JW ... View more

Thanks for the update, Gabriela. Please click on https://adobe.ly/3I8LDZf to speak with a member of our team with whom you can discuss this further. If you are unable to reach anyone or are redirected to a public discussion forum, then use a different device to contact us. ^JW ... View more

Nhoque, I am sorry, but only versions that are available are within the Creative Cloud Desktop app. If you are purchasing a Creative Cloud membership for school, then you should check to see if they offer a subscription. If so, they may have the older version of the software available. For more information, see https://adobe.ly/4gfQ0P2.   If your school doesn't offer a plan, and you don't have a device capable of running the current releases of our software, Nhoque, then please cancel your subscription soon to avoid being charged. Please bookmark https://adobe.ly/45NQxUL for the steps you can implement to self-cancel your new individual subscription. ^JW ... View more

Thanks for tagging me, @kglad!   @egor_0261 , I am sorry your daughter is unable to access her account because neither of you has access to the email account provided by the school, and used by your daughter, to create their account. If you did not set up another method of accessing the account, then your daughter will need to create a new account for any future access to Adobe services. You can find more information at https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html.   If you are trying to retrieve the files, documents, and other assets created by your daughter, see https://helpx.adobe.com/enterprise/using/asset-reclamation.html for information on how to work with the school's administrator to reclaim the files.   Finally, I understand you still have an active plan under the account that you are no longer able to access. Please click on the contact Adobe Customer Care link under the section title Forgot your Adobe password and can't access other authentication methods at https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html. You may want to start the process with a different device, @egor_0261, if you are unable to reach anyone on the account you used to post to this public discussion forum. ... View more

CMZAustin, I am very sorry that you had to deal with your home being flooded and many of your possessions being destroyed. I am sure this is a difficult time for you.   There is no way to reset or increase the number of allowable activations for Acrobat XI. You can find steps at https://adobe.ly/45LCwqH on how to manage any remaining activations in 2025, but if the previous computer was destroyed in the flood, then you will be unable to complete the deactivation process. ^JW ... View more

Ameesha, I am sorry, but Illustrator will not work on your current device. Please see https://adobe.ly/41vBPz3 for a list of applications that might install on the computer if it meets the minimum requirements for those applications.   If you want to run the current release of Illustrator, then make sure you are using a device that meets or exceeds the system requirements listed at https://adobe.ly/426TyNt. ^JW ... View more

Juan, thanks for posting your question about managing your activations to this public discussion forum. If you click on Sign out all then are you able to continue to access your subscription?   If the same computer is being recognized as different devices, then it is likely due to critical licensing files being damaged or modified. You will want to check the settings for any installed security or utility software to verify it is up-to-date and using the manufacturer's recommended settings. Any application that periodically moves or checks files on the computer could be a suspect. ^JW ... View more