Dennis, thanks for your long-term use of Creative Suite 5. Remote deactivation is no longer possible in 2025, so if you don't have access to the computers where the software was previously activated, you will be unable to reclaim an activation. To successfully complete the deactivation process, the computer must also be sufficiently updated to securely contact Adobe servers. For more information on how to manage the activations that were included with your purchase of Creative Suite 5 in 2025 see https://adobe.ly/4ifCprR. ^JW ... View more

The plan is active, but the computer is having problems contacting us, Tino. Please click on https://adobe.ly/4r0AhZ7 to speak with a member of our team who can help you further. Please use a different device to contact us, Tino, if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Efficient_Glaze, I am sorry, but I am showing that your subscription through the Apple iTunes store was ended due to billing errors in April. Please contact Apple to request that the account be corrected. Please see https://adobe.ly/4oKR8NZ for more information. ^JW ... View more

Thanks, Tino, then I would concur with others and recommend you focus on your security software and firewall settings to verify they are not blocking the computer from reaching our servers.   I do see that you were able to use the desktop applications on November 15th, if you aren't using it on another computer, then you may want to focus on any changes that were made on November 15th and 16th, that could have resulted in the computer being blocked from seeing the active subscription. ^JW ... View more

Sorry you aren't able to use your active subscription, Tino. Do you receive any specific error messages when you try to begin the installation process through the Creative Cloud Desktop app? You can find information on how to discover any fatal errors at https://adobe.ly/3JCWKuw. ^JW ... View more

Gabi, in addition to the suggestions offered by Kglad, it appears we have not heard from the computer using our applications since November 8th. You may want to check for any changes made to the computer or network connection around that time. Was an update run or a change made to a firewall setting? You can find more information on how to resolve connection errors at https://adobe.ly/48al1jQ. ^JW ... View more

Markl, are you referring to your interaction with us in early November? If so, you can use the steps listed at https://adobe.ly/4pgaJp9 to review the information provided in case ADB-42485319-V0P7. If you have additional questions, Markl, then click on https://adobe.ly/4oJ1Yns to speak with a member of our team who can help you further. ^JW ... View more

Felipe, if you are posting about the volume license for Photoshop you recently registered, then please see https://adobe.ly/47LurmJ for information on how to access the installation files included with your organization's purchase of Photoshop. ^JW ... View more

Krystian, I am sorry you did not find more value in our services. Your subscription is managed by the Google Play Store. Please see https://adobe.ly/4paAyqp for more information on how to cancel your subscription. ^JW ... View more

Fashionable_Goal, sorry you are not finding more value from our services. You can use the steps listed at https://adobe.ly/47RovHu to self-cancel your new subscription. Please make sure to complete the process soon if you want to receive a refund. For more information, see https://adobe.ly/4r5iRu8. ^JW ... View more

Oscar, I am sorry you did not find more value from our offerings. Please click on  https://adobe.ly/4rmGZZJ to speak with a member of our team who can help you process your cancellation and refund request. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW ... View more

Ekodeu, thank you for using our services. I apologize for the confusion you experienced with our various offerings. I am showing that the plan you subscribed to is managed through the Apple iTunes Store. Please check with them for any refunds from the upgrade process. For more information, see https://adobe.ly/3WX4pXw. ^JW ... View more

De, I am sorry you entered the wrong email address and then started a new commitment to us under the improperly created account. Please click on  https://adobe.ly/4r5OiVo to speak with a member of our team who can help you further. Please use a different device to reach us, if you are unable to contact anyone or are redirected to this public discussion forum. ^JW ... View more

@bigb2366908 , thanks for posting about the problems you are encountering managing your subscription to this public discussion forum. I can confirm you have already ended your monthly commitment to us. Please see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html for information on the cancellation process. Any refunds issued will take up to 14 days. ... View more

Kehzierb, I apologize, but I only show one email address associated with the account you used to post to this public discussion forum. Individual accounts, such as the one you are posting from, can use the steps listed at https://adobe.ly/3K9niDH to manage the email addresses associated with their accounts.   If you have an account managed by an organization, then please work with the Creative Cloud plan administrator for your organization. They can make any necessary changes to the account they are managing. ^JW ... View more

Exquisite_Gazelle, thanks for posting about your recent subscription to this public discussion forum. You can use the steps listed at https://adobe.ly/4o0LSok to cancel your monthly subscription commitment if you are no longer finding value in its offerings. Once you have canceled the subscription, you will continue to have access through the remainder of the month for which was purchased. For more information on how monthly plans with no annual commitment work, see https://adobe.ly/4o0KPVh. ^JW ... View more

Antonin, thanks for your question. Please see https://adobe.ly/4nUSbcI for information on how to manage any remaining activations for Creative Suite 5.5. ^JW ... View more

No, Zach, the form asks you to enter your payment information, and then it will list part of the information for the account responsible for the charge. If you are using a device that is managed by your organization, then you may be blocked from interacting with https://adobe.ly/49lfd9i or reaching us. This could be why you are currently posting in a public discussion forum, Zach.   If you have used a different device, and no charges are listed at https://adobe.ly/49lfd9i on Monday, then click on https://adobe.ly/4qYqy5q to speak with a member of our team who can help you further. We have access to the same information that is available at https://adobe.ly/49lfd9i, so if the charges are recent then contacting us today won't help, Zach. ^JW ... View more

Ima, I can confirm you ended your monthly commitment to InDesign last week. There should be no additional charges to your account. If you are seeing other charges, then use the information in https://adobe.ly/49f8o9b to locate the account with the active subscription. ^JW ... View more

Zach, your post stated that you know the card number that is being charged. The information at https://adobe.ly/4i2fvnQ will allow you to locate the charge if you have the payment details. New charges will not appear immediately, so if the charge occurred recently, you may need to check back on Monday or Tuesday to see if the account is then listed.  ^JW ... View more

Zach, thanks for posting your question to this public discussion forum. You can use the information in https://adobe.ly/3WX5AWR to identify the account with the active Adobe subscription. Please see https://adobe.ly/47JdZU9 for more information about adding people to existing Team and Enterprise subscriptions. ^JW ... View more

Kindhearted_observer, thanks for posting about your recent subscription commitments to this public discussion forum. I can confirm you canceled your subscription for the AI assistant earlier this month. The new charge is for the subscription you started yesterday. If this was unintentional, then use the steps listed at https://adobe.ly/47MVrko to self-cancel your new commitment. Any refunds issued from either subscription will take up to 14 days to process. Please see https://adobe.ly/47Z7GdY for more information. ^JW ... View more

Doug, I am sorry that you are having problems using your new subscription. It looks like you also got disconnected while contacting us, but I do see that we called you back. Please use the steps listed at https://adobe.ly/4nUUhJQ to update your recent support case ADB-42559973-S9L1 with the current error you are encountering. The notes indicate that your error has been resolved, so please provide the exact text of any new error messages or behavior you are experiencing, Douglas.   You might also want to check with the manufacturer of your security software, Douglas, to verify that it is using their recommended settings. Misconfigured security software could block you from using a new subscription and cause you to be disconnected while chatting with us. You could even find yourself redirected to this public discussion forum, unable to reach anyone directly. ^JW ... View more

Thanks for posting to this public discussion forum. You may want to consider working with someone locally if you find yourself making duplicate purchases regularly. I can confirm that only one subscription is active. If you do not want that subscription, then please complete the self-cancel process listed at https://adobe.ly/4oJAAG4.   Any refunds from your previous purchases will be issued within 14 days. Please see https://adobe.ly/4i1Bj31 for more information. ^JW ... View more

Lina, I can confirm that your subscription is active and your payment was received. Please try the helpful suggestions offered by Kglad and let us know if you encounter any errors while implementing the solutions listed at https://adobe.ly/4oXjbtP.   If you are on a device or network managed by an organization, then they may have blocked individual access to reduce network usage. Please check with the device or network administrator if this is the case. ^JW ... View more

Hanee, the current device you are using is likely blocked from contacting us. Please use a different device, a smartphone or tablet will work, and click on https://adobe.ly/48cyubS to speak with a member of our team. If you are redirected to this public discussion forum, or are unable to reach anyone, then use a different computer or maybe find someone locally who can help you reach us. ^JW ... View more

Hanee, I am sorry, but I don't see any subscriptions or recent transactions under the account you are using to post to this public discussion forum. You can use the information at https://adobe.ly/4oNWXdi to identify the account with your active subscription. You will want to sign in to that account to manage your subscription or contact us.   While we do have an account, payment, and plan, the community is primarily designed to offer self-help solutions. You should reach out to us directly instead of posting to a public discussion forum if you have questions about your specific commitments to Adobe, Hanee. ^JW ... View more

Hel, thanks for posting to this public discussion forum. I am showing that your subscription through the Samsung store is active. Please contact them if you are encountering problems with your purchase. For more information, see https://adobe.ly/49QUp9N. ^JW ... View more

Robert, in addition to the helpful suggestions offered by Kglad please see https://adobe.ly/4hRMWcs for details on how to install the older versions of Lightroom included with your active subscription. ^JW ... View more