Nick, thanks for posting your question about canceling your new subscription to this public discussion forum. Please see https://adobe.ly/4bzEvzi for steps you can take to complete the cancellation process. You can find more information on the timeline of any fees, charges, and refunds at https://adobe.ly/3F6p1XI. ^JW ... View more

Nelly, thanks for posting your feedback to this public discussion forum. Please see https://adobe.ly/4btMNZE for information on the fees that will be applied.   For future viewers of this discussion, you can use the steps listed in https://adobe.ly/3QTULlb if you wish to cancel your subscription. For a timeline of fees and charges that can be applied see https://adobe.ly/4btMNZE. ^JW ... View more

I do show you have an active support case. Please use the steps in https://adobe.ly/3QN6jXG to update your active support case ADB-38927714-X0Z6 with your questions, Beeba. You may need to use a different device since the current device or browser appears to be blocked from maintaining a stable connection with us. ^JW ... View more

Thanks, Sinan. There is no need to prove anything; if you log in under a different account, I would not see the interaction. I hope you have a great day and best of luck with the services where your payment method was accepted without errors. ^JW ... View more

Ok, please be careful when sharing personal information, Sinan. I will let you edit your previous post if you don't want your e-mail address to be publicly available. If you need a moderator to edit your post for you, let us know. ^JW ... View more

Sinan, I don't see any recent interactions with our support team. Did you click on https://adobe.ly/4hbgpw3 to begin the chat session? You can use the steps in https://adobe.ly/4h9Q1mj. If you haven't already, you may want to use a different device to contact us, as the current device could be compromised since I don't see any recent support history.   I know this is frustrating, Sinan. Please make sure to also provide feedback to whoever manages your method of payment. ^JW ... View more

Beeba, we have never offered multi-year redemption codes. If you want to avoid being charged for the next year, you would need to enter a new code.   Please keep in mind that you are posting in a public discussion forum, which is visible to anyone with Internet access. If you have a concern about a specific charge or fee or additional questions about the plan you subscribed to, then click on https://adobe.ly/3Fj4ZZP for additional help. ^JW ... View more

Thanks for the feedback, Beeba. You can find information about the terms you agreed to when starting your subscription at https://adobe.ly/4i8OBK8.   You do have a student plan, so if the price changed, it is likely due to not resubmitting your proof of eligibility as described in https://adobe.ly/4klBGGp. Otherwise, you have had the same plan for over a year.   If you have additional questions about your active subscription, then please click on https://adobe.ly/4bCbDqs to speak with a member of our support team, Beeba. You may need to use a different device if you are unable to reach anyone. ^JW ... View more

Ok, then remove and reinstall Photoshop again, making sure the option is set within the Creative Cloud Desktop app, as described in https://adobe.ly/3DxUEsu. The fact that there are no additional options for the UI within Photoshop, means that no additional language files were installed. Reinstalling, with the correct language selected, is the only way for those files to become available. ^JW ... View more

C_h_b, did you adjust the UI settings for Photoshop as described in https://adobe.ly/4bwVl1K? What languages are available to you? ^JW ... View more

Beeba, a timetable of the applicable charges are listed in https://adobe.ly/4kHPuv5, and the amount is automatically calculated as part of the self-cancel process.  ^JW ... View more

No, c_h_b, a single filter would not affect the installation language of Photoshop and InDesign, nor does it explain why you also see a different language when you try to access Adobe Stock. Are you seeing any other unexpected behavior from the computer? Is the installed security software up to date and using the manufacturer's recommended settings? ^JW ... View more

C_h_b, what languages are your other applications in? Are you using a VPN? Does an organization manage this computer?    If you select a language other than Hebrew and reinstall InDesign, is the UI in the new language? ^JW ... View more

Thanks for the update. If you are not using the service then please complete the self-cancellation process listed at https://adobe.ly/4i1lM2a. You can find information more information on the terms of the subscription and the fees associated with it at https://adobe.ly/4imy6KN. ^JW ... View more

I am sorry, Heikes, but I am still showing the three plans you have taken out for Adobe Stock are past due. Please make sure you are working with your organization's Creative Cloud plan administrator and then click on https://adobe.ly/4haQKnd to speak with a member of our support team. You may need to use a device off your companies network if you are unable to reach anyone. ^JW ... View more

ScaNat, I am sorry, but there are no active plans or recent purchases under the account you are using to post to this public discussion forum. Please see https://adobe.ly/3QTBpwx for information on how to request a password reset so that you can access the account with your active plan. Once you are logged in under the correct account, you can use the steps listed in https://adobe.ly/3QNulS9 to cancel your plan or subscription. ^JW ... View more

Stefan, I can confirm that you posted to this public discussion forum under an account that does not have your software registered. Please see https://adobe.ly/3DuvhI3 for information on how to request a password reset to gain access to the account you used to register the software. Once you have access to the account you can use the steps listed in https://adobe.ly/41GMWFU to access the installation files from your account. ^JW ... View more

BeebaS10, thanks for posting your question about your active subscription to this public discussion forum. If you want to cancel your active plan, then see https://adobe.ly/4irv6fD for the steps you can take to complete the cancellation process. You can find information on the fees and charges that will be applied at https://adobe.ly/4iu7BT2. ^JW ... View more

Judo-Club_Noyon, you have an active subscription. Please see https://adobe.ly/3F8Ms2B for information on how to review the invoices for your billing history. ^JW ... View more

Sivihk, please post your recent questions to the Lightroom ecosystem community at https://adobe.ly/3FiENyt. Thanks! ^JW ... View more

Thanks for the update, @abdelrahman_2908! Is the new account also using an e-mail address managed by your educational institution or did you use an e-mail address from a different provider?   Since you are purchasing an individual membership, with a discount, then please review and bookmark https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html for information on how to maintain your eligibility for the discounted rate. ... View more

Ri902, I am sorry Adobe Express is not meeting your needs. Please see https://adobe.ly/4i5YKqP for information on how to request a cancellation of Adobe Express. You can find more information on any fees or charges that are applied at https://adobe.ly/4ikM7sp. ^JW ... View more

Heikes, sorry for any confusion and thanks for posting to this public discussion forum. Do you receive an error message when you try to update your payment method?  I can confirm that a payment is still due for your current subscription. Please see https://adobe.ly/41lkyHY for more information. If you do receive an error, then please follow the suggestion offered by Kglad and contact the payment provider to confirm they allow online purchases from Adobe. ^JW ... View more

You are welcome, Sivihk, and I am happy to hear you already have a backup of your important Lightroom assets!   The Lightroom ecosystem community may have additional information on minimizing disruptions while restoring your catalog from the backup files you downloaded with the Lightroom Downloader app.   For future viewers of this discussion, if you have an individual subscription or membership, then see https://adobe.ly/43mpXB4 for information on how you can back up the files locally or transfer them to a new account. I recommend you perform these steps as part of your regular backup routine. The frequency depends on how many changes you make and the importance of the files stored. There is less risk for files in cloud storage, but it doesn't hurt to take a proactive approach and keep local backups for anything stored online. ^JW ... View more

Diademas, thanks for posting your question about invoices to this public discussion forum. You can find information on how to access and download your invoices at https://adobe.ly/3XojF0g. ^JW ... View more

Busekan, what error message are you encountering while trying to make your purchase? Have you confirmed with the payment provider if they allow online purchases from Adobe.   Finally, have you checked if your school offers its own Creative Cloud plan? You may find your access to individual memberships is limited on your school's network if they have their own membership. If you do need to purchase from Adobe directly then see https://adobe.ly/3F4qPAq for more information. ^JW ... View more

Muthu, what error message are you receiving? I see that you started a new subscription. Please see https://adobe.ly/43iLWsR for information on how to update the payment information associated with your new membership. ^JW ... View more

Abdelrahman, I am sorry the methods of payment you used to try to purchase an Adobe membership have been declined. If you have already confirmed that online purchases are enabled for Adobe, then try using a different device to complete your purchase.   Finally, you mentioned you are trying to get a new student Creative Cloud membership to complete your lessons. Does your school offer its own Creative Cloud membership? If so, they may block access to individual memberships, so even if you could purchase a membership you would be unable to use it successfully on their network.    Please bookmark and review https://adobe.ly/3Df36gm for information about receiving an educational discount directly from Adobe, Abdelrahman. ^JW  ... View more