Can't install Photoshop although I have a foto abo

[Tino Gottwald]

Hello!

I have a photo subscription.
This includes Photoshop Desktop. But I cant install Photoshop Desktop.
It is not offered for download/installation at all. 
I'm running MacOS 15.7.1 
I've already run the Cleaner Tool and reinstalled the creative cloud app, 
but I still can't install Photoshop Desktop. 

I ask for support.
Thank you in advance!

[jane-e]

@Tino Gottwald 

Does your computer meet or exceed the recommended system requirements for Photoshop? Was this working before, or is this a new purchase?

https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-phot...

(Select the tab for Windows or macOS)

Jane

[kglad]

also, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
only the plan(s) you want?

[Nancy OShea]

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these systems, no more than 2 versions back:

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 26 (Tahoe), MacOS 15 (Sequoia), 14.7 (Sonoma).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

[Tino Gottwald]

Hello,

my computer is a Mac Mini 2018 with Intel i5 Multicore, 1.5 GB Video RAM, 32 GB RAM.

I running MacOS Sequoia 15.7.2

This was working with another subscription (Pro) some month ago. I canceled this subscription a few month ago.

My current subscription (Photo 20GB) is a prepaid subscription for 12 month. It is paid until November 2026.

So, no problem with my subscription or hardware requirements.

[Jeffrey_A_Wright]

Sorry you aren't able to use your active subscription, Tino. Do you receive any specific error messages when you try to begin the installation process through the Creative Cloud Desktop app? You can find information on how to discover any fatal errors at https://adobe.ly/3JCWKuw. ^JW

[Tino Gottwald]

I did a fresh install after running the creative cloud cleaner tool.

Installation of creative cloud app was running fine, no errors.

In the creative app there is no option to download any app included in my subscription.

[Jeffrey_A_Wright]

Thanks, Tino, then I would concur with others and recommend you focus on your security software and firewall settings to verify they are not blocking the computer from reaching our servers.

I do see that you were able to use the desktop applications on November 15th, if you aren't using it on another computer, then you may want to focus on any changes that were made on November 15th and 16th, that could have resulted in the computer being blocked from seeing the active subscription. ^JW

[Tino Gottwald]

No changes to the computer in the last 2 days. It never worked with the photo subscription.

I guess there is something wrong with my subscription. The crreative cloud says "plan information unavailable"

[Jeffrey_A_Wright]

The plan is active, but the computer is having problems contacting us, Tino. Please click on https://adobe.ly/4r0AhZ7 to speak with a member of our team who can help you further.

Please use a different device to contact us, Tino, if you are unable to reach anyone or are redirected to this public discussion forum. ^JW