Can't install Photoshop although I have a foto abo

Forum|Forum|4 months ago
November 15, 2025
3 답변들
170 조회

Hello!

I have a photo subscription.
This includes Photoshop Desktop. But I cant install Photoshop Desktop.
It is not offered for download/installation at all. 
I'm running MacOS 15.7.1 
I've already run the Cleaner Tool and reinstalled the creative cloud app, 
but I still can't install Photoshop Desktop. 

I ask for support.
Thank you in advance!

App installs and updates

Nancy OShea

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these systems, no more than 2 versions back:

Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
MacOS 26 (Tahoe), MacOS 15 (Sequoia), 14.7 (Sonoma).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert

Tino Gottwald작성자

Participant

Hello,

my computer is a Mac Mini 2018 with Intel i5 Multicore, 1.5 GB Video RAM, 32 GB RAM.

I running MacOS Sequoia 15.7.2

This was working with another subscription (Pro) some month ago. I canceled this subscription a few month ago.

My current subscription (Photo 20GB) is a prepaid subscription for 12 month. It is paid until November 2026.

So, no problem with my subscription or hardware requirements.

Jeffrey_A_Wright

Legend

No changes to the computer in the last 2 days. It never worked with the photo subscription.

I guess there is something wrong with my subscription. The crreative cloud says "plan information unavailable"

The plan is active, but the computer is having problems contacting us, Tino. Please click on https://adobe.ly/4r0AhZ7 to speak with a member of our team who can help you further.

Please use a different device to contact us, Tino, if you are unable to reach anyone or are redirected to this public discussion forum. ^JW