Ayuda, mi pago no se refleja en mi cuenta!

[lina_6789]

Ayuda, realicé mi pago anual de Adobe, en el link 'Factura e historial de facturación' se refleja el pago, a mi correo también llegó la confirmación del pago, pero, en 'Creative Cloud' me sigue apareciendo que no he pagado. Por favor, qué puedo hacer? Gracias!

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Jeffrey_A_Wright]

Lina, I can confirm that your subscription is active and your payment was received. Please try the helpful suggestions offered by Kglad and let us know if you encounter any errors while implementing the solutions listed at https://adobe.ly/4oXjbtP.

If you are on a device or network managed by an organization, then they may have blocked individual access to reduce network usage. Please check with the device or network administrator if this is the case. ^JW

[kglad]

wait a minute. you also posted a message that made it sound like you have a teams or enterprise subscription.

[lina_6789]

Ayuda, realicé mi pago anual de Adobe, en el link 'Factura e historial de facturación' se refleja el pago, a mi correo también llegó la confirmación del pago, pero, en 'Creative Cloud' me sigue apareciendo que no he pagado. Por favor, qué puedo hacer? Gracias!

Factura e historial de facturación

[kglad]

do you have a teams or enterprise subscription?