@david338131108qf2 , I am sorry that you have encountered problems reaching us and managing access to Adobe services.   What Adobe application are you trying to restore your membership to? I see you just started a new membership through the Samsung app store, it looks like your previous membership was through that app store, but was already canceled. I don't show any recent interactions with our support team. Is it possible you were in contact with someone at the Samsung App Store? They receive your money and manage your membership. ... View more

I am sorry, Brhm, but the options I referenced are the only options; there is no delete, only edit, or add. ^JW ... View more

Brhm, thanks for your question. At least one active payment method is needed when you have an active membership. Please see https://adobe.ly/41ic59S for information on how to edit or add credit cards to the account. ^JW ... View more

Ruth, congratulations on purchasing your new computer. Please see https://adobe.ly/41f18Wo for information on how to locate and download the software from your account. I would also recommend bookmarking and reviewing https://adobe.ly/4hZGNtT which discusses managing any remaining activations for Creative Suite in 2025. ^JW ... View more

Remiel, please make sure to complete the steps listed in https://adobe.ly/3Qiy4qU to cancel your active plan. The e-mail address you used to post to this public discussion forum is also claimed by your school, so see https://adobe.ly/4hxIC1d for information on how to switch between the different accounts. If you are not allowed to cancel your subscription, you are in the wrong account. You may also be blocked from reaching us or canceling the membership if you are on a device or network your school manages. They often block individual access if they provide their own membership. If you are unable to complete the cancellation process, use a different device or seek assistance from your school's Creative Cloud plan administrator. Finally, for information about any fees that will be applied, see https://adobe.ly/3CN1Y3k. You still have a few more days to complete the cancellation process without incurring a fee. ^JW ... View more

Rebecca, what feature are you trying to access and which Adobe application are you utilizing? ^JW ... View more

Marijela, please see https://adobe.ly/4hZ4qCS for information on how to access the invoices for a Creative Cloud for Team subscription. I would recommend you show the e-mail to your organization's Creative Cloud plan administrator so they can investigate or report the e-mail as needed. ^JW ... View more

Lucy, what type of subscription did you or the organization you work for purchase? I don't see any active plans under the e-mail address you used to post to this public discussion forum.   What are you planning to use the older version of InCopy for? Do you have access to an older version of InDesign already?  ^JW ... View more

Thanks for posting your question about recovering your used activations to this public discussion forum, Günter. If you cannot deactivate Acrobat on a previous computer, you will need to look for a new solution for your PDF creation and editing needs in 2025. Please see https://adobe.ly/4b0VVER for more information on how to manage any remaining activations that were provided when you purchased Acrobat X, Günter. ^JW ... View more

I'm sorry, Mariana, but per the message you received when trying to place the order, you will need to use a different method of payment.   I see that a member of our support team already attempted to help you place the order but received a similar message. If you have already contacted your bank, then you will need to use a different method of payment.   If you need additional assistance placing your order with a different payment method, then please update your recent support case ADB-38574239-Z1L8 using the steps listed in https://adobe.ly/4jYo836. ^JW ... View more

I am sorry, Dimitris, but it is not possible to change the subscription renewal date as that is the date you started your annual plan. You can change the type of plan you are using, please see https://adobe.ly/4aW25WW for more information. ^JW ... View more

Brave_focus, thanks for posting your question about your subscription to this public discussion forum. We are sorry to see you go, but you can find information on the fees associated with canceling an annual subscription at https://adobe.ly/41eHpWZ. I can confirm that you were able to cancel both of your subscriptions successfully.   I recommend a month-to-month subscription to maximize the plan's flexibility in the future, Brave_focus. ^JW ... View more

Thanks for posting your questions about passwords to this public discussion forum, Tjaša. Please see https://adobe.ly/3WYfiZn for information on how to update the e-mail address associated with your account.   If you have also forgotten your password, you can use the steps listed at https://adobe.ly/42NAHIF to request a password reset. This will only work if you have access to the primary or secondary e-mail addresses that can be set up under the account. If you did not set up a secondary e-mail address or method of contact, Tjaša, then I recommend you try one of your commonly used passwords to access the account.   Please also be more careful in the future when signing up for any services that you enter the login information properly and securely store any passwords.^JW ... View more

Thanks for posting your question, Ceyhunsenkal, and I understand your concern. Please ensure you have submitted your updated proof of eligibility to maintain the discount for your plan through Adobe. You can find information on the process at https://adobe.ly/3CJg8Cw. You can also inquire with your educational institution to see if they offer a plan directly.   I am also showing that your current subscription is past due. Beyond renewing your proof of eligibility for the discounted rate, Ceyhunsenkal, please see https://adobe.ly/4hN1Lwp for information on how to resolve a missed payment. ^JW ... View more

Animenimga, the error seems to refer to something called a PX Device and is related to the drivers used by the device. You may want to check that only HP hardware is installed on the computer and go to their website to obtain any missing drivers.   If the Windows serial number is already registered to a different account then see https://adobe.ly/4gvFl16 for information on how to request the license be transferred to the account with your Mac serial number.   Alternatively, you can use the steps in https://adobe.ly/4iajde3 to request a password reset and gain access to the account where the software is registered, Animenigma. ^JW ... View more

Thanks for the update, Troy. I see that an organization is managing your CC membership. Please contact your organization's Creative Cloud Administrator for assistance. They can use the steps listed in https://adobe.ly/3WOZwzR to create packages for the applications they want to distribute on their network. I will also move this discussion to the Enterprise & Teams discussion forum so the community can provide additional suggestions relevant to the type of subscription your organization purchased for you, Troy. ^JW ... View more

Zaid, did you click on https://adobe.ly/4gA4SpT to begin the chat session? A variety of methods may be used to verify your identity.   You can use the steps listed in https://adobe.ly/4hrzSJR to review today's and your previous interactions. ^JW ... View more

No, I am sorry, Zaid, I am showing the membership was active longer than that.   If you have any additional specific questions then please click on https://adobe.ly/3Qa3JdV to chat with someone directly about your specific transaction and any delays that you encountered while completing the cancellation process. If you are unable to reach anyone then please use a different device to contact us.^JW ... View more

If you can locate the Windows serial number, Animenigma, then you can use the steps listed in https://adobe.ly/4gssaOh to register the software and access the installation files. Instead of a DMG file, you would be offered an Exe file and a 7zip archive.   The activations for the Windows and Mac OS versions of Creative Suite are separate, but the same advice from https://adobe.ly/40NMTGM still applies for managing any remaining activations. It is a bit easier to deactivate a previous Windows installation since most installations are on an up-to-date Windows 10 computer or Windows 11 computer. ^JW ... View more

Smithing, thanks for posting your question about managing your Creative Suite 6 activations to this public discussion forum.   Please see https://adobe.ly/40Sq4l0 where I have discussed the process of managing and maintaining your activations in 2025.  If you have exceeded the amount of allowable activations, Smithing, then see the section titled, "What is required to successfully deactivate my Adobe desktop software." for information on how to deactivate the software on a previous computer.   If you no longer have access to the previous installations, Smithing, to complete the deactivation process for Creative Suite 6, then you will need to look for a new solution for your creativity needs. ^JW ... View more

Sylvia, I am sorry, but I don't see any active memberships or subscriptions under the account you used to post to this public discussion forum. You can find information on how to cancel most Adobe plans and subscriptions at https://adobe.ly/3WRTG0Z. You will need to be logged in under the account with the active plan in order to manage it. ^JW ... View more

Ranhinc, the instructions for removing the stored login information, or "profile" as you are referring to it, are listed in https://adobe.ly/4jH6TmS. If you have any questions, or encounter any additional errors, then please click on https://adobe.ly/4jM4nvH for additional help. ^JW ... View more

Those instructions were provided previously, Rachinc. I would recommend you exit this public discussion forum and work with us directly for additional help by clicking on https://adobe.ly/3CKDyaz.   You can also use the steps in https://adobe.ly/4gzAlsn if you need to review or follow up on any recent interactions with our support team. ^JW ... View more

The other profile, Rachinc, is likely causing the problem since the message appears to be related to an organizational membership or offer.   Please click on https://adobe.ly/42GbnnQ so that the matter can be investigated further. It would be best if you can contact us on the current computer, so that direct assistance can be provided. If that is not possible, then use your smartphone or tablet to contact us. ^JW ... View more

Ok, then please click on https://adobe.ly/3Eww9MD to open a chat window to speak with a member of our support team. If you are unable to connect with a human then use a different device to contact us, Rachinc. ^JW ... View more

Rachinc, you mentioned previously that you were choosing between different accounts while logging in. Do you log in with any other accounts to this computer? ^JW ... View more

Thanks for posting your question, Zaid. I reviewed the account you used to post to this public discussion forum and can confirm you successfully canceled both of your memberships. However, due to the timing, there will be a fee involved. Please see https://adobe.ly/40PRmZn for complete details.   For future viewers of this discussion, please make sure to cancel your subscription or membership within 14 days to prevent a fee or charge for most plans. You can find the steps needed to complete the self-cancellation process at https://adobe.ly/3CQkYh9. ^JW ... View more