Mystic-Stone, sorry for any confusion. The advice offered by Jane-E is correct, and you should contact our Genuine team immediately so that any licensing issues can be resolved. Additional information about the process can be found at https://helpx.adobe.com/x-productkb/global/adobe-genuine-notifications.html. If you click the Contact Us link in the pop-up, you will be connected directly with the team who can help you.
Alternatively, you can click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team. Please be patient, as it may take some time for you to be put in contact with the team that can help with Adobe Genuine errors.
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