Can't pay, can't cancel, don't want to deal with dishonest business

[LATN273400407z5y]

@ 9/21/2025 7:00 PM EST, the page for "Edit Billing and Payment" is unreachable and the page for "Cancel your plan" is unreachable. I signed up for a Free Trial in July 2025, but when I tried to cancel during the trial period the page was "Unable to load data." I cancelled the credit card, and Adobe can eat sand.

[John T Smith]

Do be aware that some people have reported similar, and when they obtained a new credit card their company transferred the obligation to their new card and money was taken out to pay the subscription

Also be aware (if you care) that you will never be able to start another subscription

[kglad]

try using an updated non-opera mobile phone browser with wifi disabled.

[Shivangi_Gupta]

Hi LATN273400407z5y,

We are sorry for the experience. Adobe offers full refund if the cancellation is done within first 14 days(including trial). Please try cancelling the plan using a different device or browser(if that helps).

Let us know how that goes.

^Shivangi

[LATN273400407z5y]

Thank you for the suggestion (I didn't think Edge would ever be good for anything!).  I was able to cancel. 

I had tried to cancel before the trial period had ended, on July 22 2025, but wasn't able to (you could check the dates of the screenshot attached).  Can I get a refund for the payments I have made since then? 

[Jeffrey_A_Wright · Accepted solution]

Thanks for the update, Latn. Please use Edge to click on https://adobe.ly/4nf7SvY to speak with a member of our team about any possible refunds. You will also need to make sure that you log in under the account with the cancellation and not one of the other accounts that were created with the same email address. Please see https://adobe.ly/46nmjIn for information on how to switch between accounts. ^JW

[LATN273400407z5y]

Thank you @Jeffrey_A_Wright . I did as you said, spoke with a helpful rep, and am very satisfied.  [thank you emoji]

[Jeffrey_A_Wright]

That is excellent news, Latn, thanks for the update! ^JW