Nancy--You and I will have to disagree on the purpose of a support community. I believe they typically exist when the company selling the product doesn't offer sufficient technical or user support directly to the consumer. Is there a phone number for Adobe product support that would have handled this type of question? @Nancy OShea wrote: A product user-to-user forum is for posting basic user questions. Example, how do I create a new document? Or where do I find the Properties Panel? If a user doesn't know the answer to their question, how could they know whether or not it is a "basic user question." Is there something in the guidelines that says "No hard questions"? I naively thought that all I might need to do was add a couple more lines of code somewhere or match the region names together. But, I didn't know. @Nancy OShea wrote: Asking volunteers to build a new custom Template for your site goes beyond the scope of a product forum. Please re-read my initial post. Did I ask anyone to "build a new custom Template"? I was stuck with a problem I didn't know how to solve, so I went where I thought the experts would be. I did read the chapter on templates and it didn't answer my question. The template I'm using WAS PURCHASED, then modified, and I made errors in doing that because I'm no Dreamweaver expert. I talked to everyone I knew who might have helped and I would have been willing to pay. Those techies scoffed at Dreamweaver and kept repeating how inferior it was to WordPress. They offered their services to completely rebuild the web site in WorkPress, but his web site is for a non-profit of which I'm a member and we don't have that kind of spare cash. I volunteer to keep the web site updated, spending at least 25 hours a month doing that. I don't know Lena or Birnou, but they are outstanding volunteer contributors. They volunteer because they want to be helpful, not because they expect to be paid. Any volunteer on this forum can scroll on past any questions that are too complicated or would take too much of their time to answer voluntarily. That's the key. To the best of my knowledge, we are all volunteers. Anyone who is a professional should be advertising their services elsewhere. If you DO expect to be paid for your answer, state that upfront so the user will know. @Nancy OShea wrote: I'll let you decide what you think is the right thing to do. Thank you Lena and Birnou for doing the right thing.
... View more