Experienced users, and especially people who have worked with a lot of Adobe applications (namely InDesign and Photoshop) have no issues with the shortcuts and zoom tool. However, new users who come from the world of Microsoft Office have a harder time with it. From what I've seen through the years they really prefer just to select a percentage so they know what is going to happen to the size of things and can base there decision on what they want to do. Using the magnifying glass isn't as intuitive and requires switching tools - and they unfortunately aren't going to be aware of the shortcuts. Guess they'll just need to learn, but it's too bad it was removed.
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