Despite following all the above steps, this is still a problem for me - and has been for approx 2 months. From my observations, there would appear to be a problem with some CCP files causing this issue - perhaps cached files or preferences that are not getting flushed. I have spoken with our Security team and there are no blocks on our network/firewall. My colleagues and I (using Win10 and macOS) are in the same boat as 'hccfred'. I (using macOS) have tried all the above steps, restarted the computers, flushed out the cache/preference/application support folders etc., installed latest CCPackager, all to no avail, and am constantly seeing the 'Oops, something went wrong" error message which is now getting increasingly more frustrating. I have tried on a test PC connecting to the internet via ADSL (ie outside our network) and that fails too - pointing towards the problem being local to the PC, something wrong with the CCPackager install or config/preference files. I have done a fresh install on a Win10 PC in one of our classrooms, that has never had CCPackager installed on it before, and it failed first time - 'Oops, something has gone wrong ' I have also done a fresh install of CCP on a Mac that has never had CCP on it, and it works OK. It is proving very difficult to pinpoint what the exact problem is. Adobe support - please advise?
... View more
AdChoices