Re: Reconnecting missing files

Greg_S. · Feb 27, 2025

You still haven't told us enough information to figure out what has happened. Where are your photos stored - specifically - and with what kind of folder organization? What work have you been doing over the past week that you do not want to lose? Do you have any auto backups in the location I identified earlier?

Greg_S. · Feb 27, 2025

And how was the Elements 2025 catalog created? Was it converted from a prior version's catalog? Or did you do a bulk import?

Greg_S. · Feb 27, 2025

Where are your media files stored? Where did you backup the catalog to? Are any of your catalog files in stacks or version sets? Have you allowed Elements to make an automatic backup of your catalog structure? If so, the auto backup(s) will be found in the following folder: C:\ProgramData\Adobe\Elements Organizer\Catalogs\_AutoBackup_ If you have a backup that is dated before the problem arose, go in to the folder and double-click on the catalog.pse25db file. The backed up catalog should open. Does it have the same problems with missing files?

Greg_S. · Feb 27, 2025

You can also use the Search box to find media that is in both an album and folder: Note that you have to go back to the grid in order to perform any action on the search results.

Greg_S. · ‎Feb 26, 2025

The notification window has (hidden) handles in the corners and sides that allow you to drag out the sides of the window so that you can read the full path. This was introduced a few versions ago. But I see that (at least in the dark mode of Elements 2025) the handles are not visible. In any event, click on a corner or middle-side of the window and you will be able to drag it out. As for your ORF files, have you installed Adobe Camera Raw from the Help menu? If you have installed it, then what is the model of Olympus camera that is the source of the files? If it is brand new, there are ways to update the version of Camera Raw to the latest. Also, how are you importing all of the files? I assume that some were performed through a bulk import. But did you import any From Camera or Card Reader, using the Adobe Photo Downloader? If so, show us a screenshot of that dialog when you import the files.

Greg_S. · ‎Feb 26, 2025

Have you performed any file management tasks (move, delete or rename) outside of the Organizer? When you select a missing file, where does the Organizer think it is? (This should be displayed in the reconnect dialog but you can also look in the Information panel under the Location link. If the location is not fully displayed hover over it to see the full path.) Does that give you any clue as to why the file is missing? As @paulb74770752 suggests, you should search your computer to see where the file is actually stored. (I recommend a free utility called Everything as a search engine. It is a lot faster and more flexible than Windows File Explorer, in my experience.)

Greg_S. · ‎Feb 26, 2025

Some other options for you to consider: If you only have Elements 2025 installed on the new computer, you can double-click on each catalog.pse20db file in Windows File Explorer. The catalog will be automatically converted and opened in Elements 2025. (A copy of the old catalog will be created and renamed with a numeric suffix. That renamed catalog can still be opened in Elements 2022.) If you also have Elements 2022 installed on the new computer, you can right-click on the catalog.pse20db file and use the context menu to Open With>Elements Organizer 2025.

Greg_S. · ‎Feb 26, 2025

Yes, it is clear what is happening. Each catalog can only be read by the version of Elements that created it. Your catalog folders containing the catalog.pse20db files were created in Elements 2022. You need to convert them to Elements 2025, using the Convert button in the Catalog manager:

Greg_S. · ‎Feb 26, 2025

You need to use the Album and My Folders panel on the left side of the screen. If they are not visibile, click on the Show Panel button in the lower left. For folders, click on the Folders Tab. Make sure that the panel is in Tree View. (Click on the down arrow next to the My Folders heading and select View as Tree. Right-click on the drive or folder containing your media and click on Show All SubFolders. This will now display your media exactly as your OS does. Click on the folder that you want to view and only the media in that folder will be displayed in the grid. Alternatively, right-click on a thumbnail in the grid and select Go to folder. This will also take you to the containing folder and display only the media in that folder. For Albums, select the Albums tab and click on an album in the list. Only the media in that Album will be displayed.

Greg_S. · ‎Feb 26, 2025

@Hairy Jon, thanks for that information.

Greg_S. · ‎Feb 25, 2025

Your question is not clear. If you want to see the name of a file in the Organizer, you should be in the Details view. Press Ctrl+D to toggle this view on and off. You also need to turn on File Name in the View menu. You can also see the name and location of a selected file in the Information Panel on the right hand side of the Organizer's window. If I have not answered your question, please be more specific.

Greg_S. · ‎Feb 24, 2025

@jacg16079893 if you don't tell us what happened, we can't help you. I seriously doubt that the situation is what you have described. Perhaps you have read that Elements 2025 is now a 3 year term license. That is true. But I still have nearly every previous version of Elements going back to version 4.0 working on my Windows 11 computer. If you are talking about Macs, the situation may be different. Apple apparently doesn't believe in producing new operating systems that can handle older software. If you want to give us more detail about your problem, including any error messages you have encountered, we may be able to help you.

Greg_S. · ‎Feb 23, 2025

Yes, you can download from the link. Make sure you download the 64 bit version: I suggest you install in compatibility mode. Right-click on the exe file and select Properties. Choose the Compatibility tab and check the box to run in compatibility mode (for Windows 8). You may still run into the activation issue and will need to activate offline. And if you have already installed the program on more than 1 computer, you will need to deactivate from the older computer. One final note about Elements 13, it may continually prompt you to update the program. If you select yes, it never updates. If this is the case, choose the option to remind you later.

Greg_S. · ‎Feb 23, 2025

Are your photos geo-tagged?

Greg_S. · ‎Feb 23, 2025

I have Elements 10 and 13 both working on a Windows 11 computer. You are correct that earlier versions of Elements would have separate discs for Windows and Mac. I don't recall exactly about Elements 10. It is possible that it was distributed on CD instead of DVD discs in which case it would not surprise me if there were several discs for each program. You can find out if you have already registered Elements 13 by going to this link which will take you to the Products page of your Adobe account. There you will find download links and serial numbers for all of your registered products. If you have not registered Elements 13 before, you may have difficulty activating it now. I believe the only possible way will be if you perform an offline activation pursuant to the instructions found here. Please let us know how you make out since there is a lot of uncertainty about installing legacy products.

Greg_S. · ‎Feb 22, 2025

I will notify the powers-that-be of this discussion.

Greg_S. · ‎Feb 22, 2025

I'm sure there are several ways to do it. But here is one: Copy the background layer (Ctrl+J) Go to Layer>New Adjustment Layer>Hue/Saturation and click OK Adjust the Saturation (and Lightness) until the second rainbow suits you. (Don't worry about the rest of the photo.) Click on the mask in the adjustment layer. Press Ctrl+I to invert the mask from white (show) to black (hide) Make sure the foreground color is set to white (Press D) Select a soft brush (Press B and select an appropriate brush) Click on the mask to make sure it is selected (it will be outlined in blue as in the screenshot above) Paint over the second rainbow to reveal the adjustments made to the saturation You should end up with something like this:

Greg_S. · ‎Feb 21, 2025

Please give us a screenshot of your monitor. Do you have an ultrawide screen? What are the pixel dimensions? If you do have a wide-screen monitor, reduce the Organizer window to a more traditional 16:9 aspect ratio. If you don't have a wide-screen monitor, then it may certainly be worth reinstalling the program if the commands are not working properly.

Greg_S. · ‎Feb 21, 2025

Try the following: Press the Shift key while launching the Organizer. This should open the catalog manager. Create a new catalog and see if you can open the Organizer with it. If not, I suggest uninstalling and reinstalling the program. Do you want to convert your 2018 catalog to 2025? If it did not happen when you first launched the Organizer, you can click on the Convert button in the File>Manage Catalogs dialog. If the catalog is in the default location, it should be in the list. Select it and click the next Convert button.

Greg_S. · ‎Feb 21, 2025

@William22519457kc09 this is a user- to- user forum. It is highly unlikely that you are going to get a response from an Adobe employee about a subjective opinion concerning the UI. I agree with your criticism, but I'm sure there are many who do not. And I'm guessing that only a small minority of Elements users have 4k monitors. Over the years, I have observed that with respect to changes in the UI: You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.

Greg_S. · ‎Feb 20, 2025

You can try activating offline, using the instructions found in this HelpX Article.

Greg_S. · ‎Feb 20, 2025

The answer is yes. But why are you asking the question? If you are planning on upgrading from Windows 10 on your current computer, you should make sure that you sign out of the program in Windows 10. You should also uninstall the program if you are not doing a fresh install of Windows 11. Othewise, you may find that your Win 10 and Win 11 installations are treated as two activations even though you will no longer be using the Win 10 OS. You should also do a fresh install of Elements on Win 11. If you use the Organizer, you should back up your catalog on Win 10 and restore it to your Win 11 installation. It will also be best to make sure that you User account for Windows 10 is identical to the account on Win 11.

Greg_S. · ‎Feb 20, 2025

Skip the original bulk Import and either do an Import>From Files and Folders (pointing to your desired directory) or do an Import>In Bulk and tell the program where to search in the dialog that appears.

Greg_S. · ‎Feb 20, 2025

The empty fields probably means that the exact date is not yet known. Generally, support ends shortly after the second newer version is released. In this case, that will be after Elements 2026 is released. I'm assuming that the date will either be end of 2025 or beginning of 2026.

Greg_S. · ‎Feb 19, 2025

Wasn't Anne of Cloves hitched to Henry the Eighth for about 6 months?

Greg_S. · ‎Feb 19, 2025

What OS are you using? How are you opening the file in the Editor? Are you using the OS to find the file? Perhaps the OS window is open or you have some other program operating in the background. It may also happen if face recognition or other media analysis is taking place in the background. Are you editing files that you have just imported into the Organizer?

Greg_S. · ‎Feb 19, 2025

Every version of Elements is a separate program. There is no upgrade in the sense that I think you are using that word. However as a prior owner of Elements, you are entitled to an upgrade discount on Elements 2025. Note that the latest version only provides a 3 year term license.

Greg_S. · ‎Feb 19, 2025

OK. So you did not backup your catalog using the Organizer. As I understand it, you copied the files from your desktop to your NAS and then copied the image files from your NAS to your laptop. It's still not clear what you meant when you said that you copied the backup.tly to a laptop windows 10 and restored to the laptop. In any event, whatever method you have used for the transfer, if you did not follow the Backup and Restore options found in the link I provided to you, you will lose all of your Albums and any face recognition you have performed. If your goal is to use the same catalog on both your desktop and laptop, you need to use an external drive.

Greg_S. · ‎Feb 18, 2025

@YvesB said: I should NOT have to specify a previous backup file. Why not? You have to tell the program where the prior backup exists so that you can create the incremental backup. See this HelpX article.

Greg_S. · ‎Feb 18, 2025

How frequent is frequent? Which selection tools are you using? How large are the files you are editing? How many layers? Try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button. Is your graphics driver up to date? Do you use the Organizer? If so, how large is your catalog? Are you using the Elements web to autosync your catalog files. I have found this to be a huge resource hog. Try turning autosync off in the Organizer's Edit>Preferences>Auto sync dialog.

Greg_S.

Greg_S.

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