Here is an official Facebook Help page.  The issue you may be facing is that the people viewing your post/profile are using different devices with different resolutions and dimensions.  In the past, FB has changed the official recommended dimensions, and your images are going to be compressed and even cropped, depending on all the variables involved.  In order to prevent FB's alterations from affecting image quality, it is probably better to upload the image as a .png file.  It is also probably better to increase the original pixel dimensions to fit the suggested aspect ratios.     ... View more

Yes.  PSD files are not really compessed like jpegs.  Any compression is lossless. ... View more

Does the same problem happen if you use the File>Get Photos and Videos>From Files and Folders menu?  And you can also try the Ctrl+Shift+G keyboard shortcut.   If none of the options work, all I can suggest is to delete the preferences files.  Go to the following folder: C:\Users\[YOUR NAME]\AppData\Roaming\Adobe\Elements Organizer\24.0\Organizer and delete the files named status.dat and psa.pref One other option would be to use Watched Folders to import your files.   And if all else fails, contact Adobe Support.   You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.) ... View more

I have removed your email addresses from your post.  This is a public forum and we don't like personal information being displayed, particularly when talking about account information.   So, have you tried entering the email addresses in the dialog that is presented to you?   With the limited information you are giving us about the message you are receiving, all I can suggest is that you try contacting Elements support to help figure out what email address was used when you registered the program. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen).  Try typing Agent when the chat window opens.  That should avoid a robo chat agent.  (If you use my link, the chat window should open automatically.) ... View more

Have you tried doing what is asked of you?  All that should be needed is to enter your Adobe ID/email address.  You are installing the program on a new computer and your are required to enter the serial number to activate it on that device.  If you are having problems with the activation, try removing your computer from the internet and activating it offline by following the instructions found in this Adobe HelpX article. ... View more

If you are working for so long on a single image, Glenn's suggestion to save the image as a PSD file makes the most sense.  A simple Ctrl+S after major edits may save a lot of grief. ... View more

Are you being patient enough? If you have a lot of folders, it may take a while for the dialog to refresh.  Have you tried to use it immediately after a reboot? ... View more

Are you talking about the Editor or the Organizer, or both? The only time I have seen this problem is in the Organizer with .heic files from an iPhone.  What format are your files?   If you are talking about the Organizer, try rotating and saving the file in the Editor. ... View more

I don't know if this will help you, but I believe the most recent User Guide pdf may be downloaded from this link.  It was last revised in 2019, so will not contain any information for more recent features of the program. ... View more

Yes, this is an annoying issue.  The problem is that, by default, the My Folders panel only displays folders that have photos/videos that have been imported into the catalog.  You can fix this by right-clicking on the parent folder and selecting Show All SubFolders from the context menu.  Alternatively, add a file/files to the new folder and use Import>From Files and Folders to import the files.  The folder will then be displayed in the My Folders panel (and you will then be able to move files into that folder via drag-and-drop if that is your intention for creating a new folder). ... View more

For a start, you can give us more information about the problemyou are having. What OS are you using? Are you having problems with the Organizer, the Editor or both? If you are using the Organizer and have a large number of files, try going to Edit>Preferences>Media Analyis and uncheck all the boxes.  Does that make a difference? If you are using the Organizer, are you using the Elements Web? (It is turned on by default.)  Try going to Edit>Preferences>Auto sync and uncheck all the boxes. ... View more

If you have the CD with the serial number, that should be all you need.  If the issue is something else, we need to know the exact message you are receiving. Or are you saying that you do not remember the email address (ID?) you used to register the program?  ... View more

Sorry, I cross-posted with you.  Glad it is now working for you. ... View more

Are you saying that your camera has new firmware from Sony?  Before I posted my original response, I looked at the Sony site and couldn't find any update from Sony since 2020, I believe.  In any event, I have confirmed that Elements 2022 is able to handle your raw image with ACR 17.  So now, we have to help you install ACR 17.  I'm unclear as to what problems you are having.   If you go to the link posted by Glenn, you will find a download link for the latest ACR version:   After you download the file, double-click on it and the latest ACR will be installed in C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats.  You need to copy the file named Camera Raw.8bi from that folder and paste it in the one used by Elements 2022, which is: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 20\File Formats   However, before you paste the file into that folder, you should rename the file of the same name that already exists there.  It is generally best to rename the file with a tilde (~) at the beginning, so that it is renamed to something like ~Camera raw.8bi.old.     ... View more

Barbara, I currently have ACR 17 installed in Elements 2022 and your raw file was imported properly into the Organizer and can be opened in the Editor.  You may want to use the link provided by Glenn to install the latest version of ACR.  Make sure you follow his instructions precisely.   When I have some time later, I will see whether there is any problem using an earlier version of ACR in Elements 2022 with your file.  That should not be the case.   One other possible issue:  Are you using the Elements Web?  Raw files are not supported there. ... View more

Barbara, can you attach one of these .arw files here so we can check it out.  I'm not sure if this forum allows you to attach raw files.  If it doesn't, try zipping it and attaching the zipped file. ... View more

Did you follow all of the instructions in the article that I linked? ... View more

There is no setting to customize the Save As name. ... View more

. . .  and the same is true for the Home Screen which is the question you asked. ... View more

As Glenn has described, you can't clear the list and start with a new one.  I believe the information is taken from the Operating System, and if you reboot, the greyed out list shown in Glenn's screenshot will not appear.  (Not sure about that.)  But once you restore a number in Preferences, the last used files will reappear. ... View more

Are you using the Organizer?  If so, select in the grid all the files you want to edit, and press Ctrl+I.  If you are not using the Organizer, open the Photoshop Editor and use the File>Open . . . dialog to select multiple files for editing.  If you are selecting RAW files, this will also open the files in the ACR Editor.   Once you are in the ACR Editor, you will see a filmstrip of your photo thumbnails.  (By default this will be down the left hand side of the screen, but you can also choose to view the filmstrip on the bottom.)     Use the Shift or Ctrl keys to select all of the thumbnails in the filmstrip.  (You can select less than all, if you want.)  The first selected thumbnail will appear in the workspace and will have a white border.  The other images that will be affected by the edit will have a grey border.   Use the sliders on the right to make your exposure, color, sharpen, etc. edits.  Make sure that the Basic heading is expanded to display the controls.  The edits that you make will be applied to all of the selected photos.  In the screenshot below, I have lowered the saturation so that the image is Black & White.  That adjustment has been made to all of the selected photos.      You can then select each thumbnail and make individual adjustments to each one:       If you want to further edit the files in the main PSE Editor (in any mode) and/or save your edited files as jpegs for example, select all of the files in the ACR filmstrip and click the Open button at the lower right of the screen.    If you simply want to keep the edited files as raw files, click the Done button.  The raw files will remain untouched but your edits will be saved in an .xml file (also known as a sidekick file).  If you open the raw file again in the ACR, the edits that you have made will be displayed and the adjustment sliders will return to where they were when you last closed the file. ... View more

If you have been able to download the file, then disconnect your computer from the internet and activate the program offline, using these instructions. ... View more

Download the file on a friend's computer. ... View more

I suppose that if you are viewing in chronological order, you could adjust the date/time of the image to place it where you want.  ... View more

What kind of edits are you making in Quick Mode? ... View more

I understand your point of view.  But I'm not sure that you have been given the best advice by Adobe Support.  If you are trying to activate Elements 15 on a new computer and are getting a message that you are exceeding the number of activations, try the following: Remove your computer from the internet and activate the license offline, using the instructions found in this HelpX article.   Please let us know if this works for you. ... View more