Yes, you can uninstall and reinstall Elements.  But I'm not sure whether reinstallation will automatically create a new prompt to convert the old catalog if any version 2025 catalog can be found on your system.  It would probably require a total uninstall of the program, removal of preferences, removal of all Elements 2025 catalogs, and possibly some cleanup of the registry.  Given the ease with which your old catalogs can be converted, I would not bother with that approach.   BTW, there is no way to stop the installation of the Organizer.  It is automatically part of the program's installation. ... View more

The Advanced Mode should be sticky.  If you were in that mode when you closed the program, it should reopen that way. ... View more

@mec4cast said:  I did the backup from the old and restore it in the new but my organization structure didnt come over.   I'm not sure what you mean.  In your screenshot, you are showing that the Pictures folder at the top has been expanded to display all of the sub-folders.  The Pictures folder is a virtual folder and its physical storage location is displayed at the bottom of your screenshot under your user name.  If you expand that folder display, it should be the same as the one at the top.   In any event, I am assuming that you have not changed computers.  If that is the case, there is no need to do a backup and restore.  What you need to do is convert the old catalogs to the new version.  As Glenn indicates, when you first opened Elements 2025 you would have been prompted to convert the last used catalog to the new version.  However, even if you had said yes to the prompt, you would still need to convert your second catalog.  So, here is what you need to do: Go to File>Manage Catalogs Click on the Convert button.  This will open a new dialog. In the Convert dialog, there should be a list of your Version 18 catalogs (if they have not already been converted) Select one of the catalogs and click the Convert button   Depending on the size of your catalog, it will take several minutes to convert it.  A copy of your old catalog will be made and you will still be able to open that catalog in Elements 2020.   A new catalog will be created for Elements 2025 and will have the same name as the old one, but with a numeric suffix.   Repeat the process for your second catalog.   As for Photo X, find the folder in the My Folders panel on the left. Select the folder and right-click on it.  There will be an option in the context menu to Import Media.  If Photo X is not already in the catalog, it will be imported.  (You will get a message that any photos in the folder that are already in the catalog have not been imported because they are already there.) ... View more

Numerous users have reported issues with dual monitors.  Does your computer have both an integrated GPU and a separate GPU?  If so, try turning the internal Intel GPU off and see if it makes any difference. ... View more

At the bottom of most Adobe support pages, you will find a link to Change Regions.  Clicking on the link will take you to a dialog where you can change to United Kingdom.   If that doesn't solve your problem, there may be something in your browser's Cookie preferences that is the issue.  Have you tried using a different browser?   Another possible issue is if you are using a VPN. ... View more

I suggest you contact Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)  With your permission, support can take control of your computer and figure out the installation problem.  I believe Support in Europe is only open during regular business hours. ... View more

There are many phone apps that allow you to scan a photo.  If you have an iPhone, there is a scanner available in the Notes app. Also, as I understand your question, the defective image you see on your computer monitor is different than the one you have attached to your post.  If that is the case, there may be a graphics card issue.  You should update your graphics card driver and/or go to the Edit>Preferences>Performance dialog and change the setting of the box for using the Graphics Processor for improved performance.   ... View more

What version of Elements are you using?   I'm afraid I don't understand what is happening.  Please show us a screenshot of your monitor after you have clicked the Import>From Files and Folders command.   Another way for you to import the files into your catalog is to open the Organizer, then open Windows File Explorer.  Select the files in Windows File Explorer and drag the selected files to the Organizer. ... View more

When you first imported the files to the catalog, did a proper thumbnail image appear?   Is it only when you click on a thumbnail that it turns into a generic torn page icon? I note that one of your video files shown in your original screenshot is missing: Is it possible that the other files have been moved or renamed outside of the Organizer and that they are also missing from the catalog?  What happens if you double-click on one of the generic thumbnails?   What is the source of the images?  If they come from one of the newer high resolution camera phones, they may exceed the maximum size for the Organizer.   Can you open the file in the Editor?  It is possible that the file is a non-conforming jpeg format.  If you can open the file in the Editor and save it, the format should be corrected.   One other possibility: change the extension from JPEG to jpg. ... View more

What Operating System and version of Elements are you using? Are you just trying to import individual files in a folder or the entire folder?  If you are only trying to import files rather than folders, you have to select the files and click the Open button. ... View more

Follow the steps in the screenshot below:     Click on the Import button at the top left of the screen Select From Files and Folders . .   A new navigation dialog will open. Select the folders that you want to import into the catalog.  You can select more than one folder using Shift+Click or Ctrl+Click  Click the Get Media button.   Added:  My screenshot is from Elements 2025.  Prior versions should be similar. ... View more

Try selecting the generic thumbnails and pressing Shift+Ctrl+U.  This will update the thumbnail. ... View more

Something may be getting lost in the translation of your post.  I do not understand what ABO means. Have you ever been able to use the Editor?  If so, the program should have been activated. Have you tried to install the program on more than 2 computers? Please give us the link to the page that pops up for you and also give us a screenshot of any error message.   If you go to the Products page of your Adobe Account, does a listing of Elements 2025  appear (usually at the bottom of the page).  It should also show the expiration date of your license.   You may want to try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.) ... View more

When you use the Elements Organizer, no files are transferred.  The Organizer is a database that creates pointers to the files stored on your computer's hard drive(s).  You do this by using the Import commands.  It is similar to creating a museum catalog of paintings.   The catalog only shows representations (thumbnails) of the artwork in the museum and tells you where to find them.  ... View more

Elements 2020 will install Camera Raw 16.x manually.  However, since you only need ACR 15, you can download a copy of that file (ACR 15.4) from Archive.org, using this link.  It may take several seconds for the linked page to load.   Once you have downloaded the file, double-click on it and a file named Camera Raw.8bi will be installed in the following folder on your computer:       C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats Copy the file from that location and paste it into the following folder:  C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 18\File Formats ... View more

@malcolm_3742 thank you for your detailed description for installing the program.     Some users have been able to avoid the sign-in loop by activating the program offline, using the instructions found here.  (The link is to archive.org and it may take several seconds to load.  I have asked Adobe for some better, more current, information and instructions for users with similar problems.) ... View more

Please show us a screenshot.  Otherwise, your best bet is to contact Adobe Support.  You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.) ... View more

@manuel_9756 If you have both Premiere Elements and Photoshop Elements, they will have different serial numbers.  You can find both numbers if you go to the Products page of your Adobe account.  If that does not answer your problem, please let us know the exact wording of the error message you are receiving. ... View more

It's not entirely clear what you want to do.  If @Andrei_D has not answered your question, you can copy and paste text from any text editor to a text tool layer. ... View more

@therrell_2282 said:   It got to a screen, which is obviously a partial screen If you are not able to view the entire dialog, press the Tab key and it will take you to the next required input box and will eventually take you to the OK button to proceed with the installation. ... View more

What OS are you using?  And what model of iPhone? Have you been able to see .heic files on your computer in the past?  If not, you should download the free Microsoft HEIF Image Extension from the Microsoft Store.  There is a separate Microsoft Extension for HEVC video files which costs $1 to download. Have you tried a different cable and/or USB port to connect your phone to the computer? Have you allowed the iPhone to trust your computer when you connect it?   Try to use the Windows Photo app to download the files from your phone.  Elements does not honor the iPhone Most Compatible setting.  So it will only import the format as originally taken (heic, jpeg or raw).     ... View more

You only need to go to the Manage Catalogs dialog to select your desired catalog.  Once chosen, it will remain the active catalog until changed. ... View more

I know nothing about Macs.  On Windows, if you copy the catalog folder to an external drive, you can simply double-click on the catalog.pse25db file found in the copied folder, and it will launch that catalog in the Elements Organizer.  Otherwise, you would go to the File>Manage Catalogs dialog and select the catalog from a custom location on the external drive.  I assume something similar can be done on a Mac.    You would not need to remove the catalog from the Mac internal drive, but be aware that you will now be using two different catalogs.  It will be somewhat difficult to keep them in sync.  Work performed on one catalog will not carry over to the other.  So, if you decide to use the external drive catalog it is best to always use that one.  If your wife's computer is Windows, I'm not sure whether the same catalog can be used by both Operating Systems. I am going to ping @Jeff Arola , another community expert, who will know the answer to that question. ... View more

Please be more specific about how you are importing your files into the Organizer.  And how are the file numbers different? And what was the fix that you got from chat? ... View more

The only other thing I can think of is a setting in the registry. If you are familiar with the Windows Registry, take a look in the following location and see if there is any reference to OneCloud: Computer\HKEY_CURRENT_USER\Software\Adobe\Elements Organizer\21.0   If you don't see any reference there, perhaps do a registry search (Find) for OneCloud.   My final solution, if you don't use OneCloud, is to delete the folder from your computer.   Edit:  I should of course warn you not to mess around in the Registry unless you are familiar with it and are comfortable doing so. ... View more

In the Organizer, go to Edit>Preferences>Camera or Card Reader. ... View more