You only need to go to the Manage Catalogs dialog to select your desired catalog.  Once chosen, it will remain the active catalog until changed. ... View more

I know nothing about Macs.  On Windows, if you copy the catalog folder to an external drive, you can simply double-click on the catalog.pse25db file found in the copied folder, and it will launch that catalog in the Elements Organizer.  Otherwise, you would go to the File>Manage Catalogs dialog and select the catalog from a custom location on the external drive.  I assume something similar can be done on a Mac.    You would not need to remove the catalog from the Mac internal drive, but be aware that you will now be using two different catalogs.  It will be somewhat difficult to keep them in sync.  Work performed on one catalog will not carry over to the other.  So, if you decide to use the external drive catalog it is best to always use that one.  If your wife's computer is Windows, I'm not sure whether the same catalog can be used by both Operating Systems. I am going to ping @Jeff Arola , another community expert, who will know the answer to that question. ... View more

Please be more specific about how you are importing your files into the Organizer.  And how are the file numbers different? And what was the fix that you got from chat? ... View more

The only other thing I can think of is a setting in the registry. If you are familiar with the Windows Registry, take a look in the following location and see if there is any reference to OneCloud: Computer\HKEY_CURRENT_USER\Software\Adobe\Elements Organizer\21.0   If you don't see any reference there, perhaps do a registry search (Find) for OneCloud.   My final solution, if you don't use OneCloud, is to delete the folder from your computer.   Edit:  I should of course warn you not to mess around in the Registry unless you are familiar with it and are comfortable doing so. ... View more

In the Organizer, go to Edit>Preferences>Camera or Card Reader. ... View more

Please let us know if you get a solution. ... View more

Under the Editor's Preferences, do you have the box checked for Save As to Original Folder?   Are you sure you are editing files from your C:\users\Nick\Pictures folder and not from One Cloud (which is also probably on your C drive)? Try resetting the preferences file. Go to the Editor's Edit>Preferences>General tab and click the Reset Preferences on next launch button. One other thing to try is to make sure that OneDrive does not appear in your Watched Folders list or in the APD Save In preferences.     ... View more

Also take a look at the posts by Jeff Wright, an Adobe employee,  found here. ... View more

I don't know if this will work in your situation but it is worth giving it a try:   Disconnect your computer entirely from the internet and activate offline, using the instructions found here.  (This link is from Archive.org so it may take several seconds to load.) ... View more

@marko_2476 when people say they are experiencing the same problem as another user, it is rarely the same problem.  This thread is two years old and if you are talking about Elements 2025, it is definitely not the same issue.   I suggest you start a new discussion and tell us exactly what YOUR problem is with screenshots of any error message.   Do not include any personal information.   ... View more

I can only imagine how frustrated you must be!  Perhaps there was some confusion over time zones?   I know nothing about Macs, so I am going to ping @Jeff Arola, another Community Expert who may be able to offer some advice.  In the meantime, please tell us what boxes you have checked in the Save As dialog. Also, what is the format of your original file?  And what format are you saving the edited files in?  If your original file is a raw file, the original will be saved as is regardless of what other copy you make. So, if you are saving the raw file as a jpeg or psd file, there will be two copies of the image.  If you save it as a copy, a third image will be saved.  Without knowing more, that is the only explanation I can offer. ... View more

Where are you looking for the plug-ins?  Have you tried looking under File>Automation Tools? And do the plug-ins show up under the Help>About Plug-ins menu? ... View more

@foxy45 , I just noticed that the latest Photoshop plugin file for Neo is slightly larger than the older one.  You should find it at: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\ ... View more

There are several ways.  Here are a couple.   If you want to remove the white from a background layer, double-click on the layer to make it a regular layer. Select the white area that you want to remove.  The Magic Wand is generally a good tool for this purpose. Hit Delete.   Instead of converting the background layer into a regular layer: Select the white area using a selection tool.   (If the background of the image is entirely white, you can probably use the Select>Background menu which is available in more recent versions of Elements) Use the Eraser tool (E) and brush over the selection.  The white will be removed, leaving a transparency.   ... View more

@LionMan94 see my post here. ... View more

@Ged_Traynor while it is true that Adobe Support will no longer reset license activations, it is not necessarily true that the user is out of luck.  We have had several reports from users that they have been able to activate a license by disconnecting their computer from the internet and signing in offline, using the instructions that may be found here.  I have asked Adobe for a definitive response about whether a user can still activate a legacy license under these circumstances.  I have been told that the issue is being looked into and that possibly the current uninformative HelpX articles may be amended to reflect the current state of affairs.  While I am not holding my breath for an answer, I hope that Adobe will clarify the situation.   One other point to mention about the OP is that they have recently created an Adobe account.  This suggests that they are now using a log in address that is not associated with the original program license which was issued 7 or 8 years ago. ... View more

It looks like there is a corruption in the database file.  Have you tried repairing the catalog from the Manage Catalogs dialog?  Otherwise, you should try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)   ... View more

What do you mean it would not save as new Catalogue?  The converted catalogue is a new catalogue.  If you look in the new folder which will probably have the same name as the original folder, it should now have a catalog.pse25db file. ... View more

Can you be more specific. What Operating System are you using? Have you installed any plug-ins? Can you open a photo? Are you able to open the Preferences dialog?  (Press Ctrl+K)  If so, try resetting the preferences file. In the General tab, click the Reset Preferences on next launch button. ... View more

I know nothing about Macs.  But in Windows, in the Edit>Preferences>Saving Files dialog, there is a preference to use upper or lower case letters for the file extension.       ... View more

What is the size of your monitor (pixel resolution)? What OS are you using? ... View more

Are you trying to delete people from the image in the Editor? Or are you trying to delete People names from the file in the Organizer? ... View more

I know nothing about Macs, so I'm not sure if the workflow is the same as Windows.  I will ping @Jeff Arola, another Community Expert who may be able to help you.   In the meantime: How did you invoke the Reconnect Missing Files dialog shown in your screenshot? What happens if you use the Find>All Missing Files command and double-click on a missing file? How many missing files do you have in your catalog? Are any of the missing files Hidden? How did the missing files become missing?  Did you move or rename them outside of the Organizer? ... View more