This worked! thank you ... View more

Thank you to everyone that responded! I am impressed with the in-depth replies that I received and am grateful for all information provided. Recently, we replaced our old Vutek printer with a Vutek GS2000 LX Pro. This was a two-week transition period that included training in use of the new printer and its accompanying software. We have been using the new printer for a few weeks now and the red crop marks have yet to show up. I asked the individuals training us whether this was caused by the printer or by my creative software and they said that it was most likely caused by the printer and - if the marks show red or another color again - we need to re-calibrate our printer. During the time that we had the old printer, I made due by removing crop mark settings from my PDF and applying crop marks only through the printing software (Fiery XF) and this seemed to fix the issue for awhile. <--- Just mentioning this in case someone else is experiencing issues similar to mine and needs a quick fix (it worked for me anyway) As for the spot color that I had mentioned, it was present because we have a spot color in our logo and our logo is on the samples that we send out (again though, the issue for us was not the Pantone color but actually the printer needing re-calibrating). ... View more

Thank you for responding, you've given me some avenues to continue to investigate this. As it turns out, we will be purchasing a new large format printer in the coming weeks so the issue may resolve itself. If the print shop manager requests to revisit this, I will update this message thread to let everyone know how it worked out or if further help is still needed. ... View more

I did find something but I can't verify that this is causing it until Monday. These are spot colors that show up when I look under "Finishing" settings in Fiery XF. This is for a normal sample that did not have issues with red crop marks: This is what it looks for the sample that had issues with red crop marks: ... View more

Yes, for our samples the crop marks are set by selecting "trim marks" under "Marks and Bleeds" when saving as a PDF. I checked the swatches: crop marks are set to registration black in AI. There are also two Pantone color swatches: one is Rubine Red, the other is grey. However, the crop marks are not set to Rubine Red so I don't think that is affecting it. We print everything via Fiery XF by opening Fiery and importing PDFs into the software, this exports the file as an RTL to a folder labelled "Output" and then that file has to manually be moved over to a folder labelled "Import" in order for the print shop manager to open the file on his end. I have reviewed all of the Fiery XF settings and crop marks were disabled for this sample (this is normal since crop marks are set via custom PDF preset). ... View more