I just checked my mails to Adobe. It was, in fact, 2016. I will create a new topic, thanx. ... View more

I did. I've been working on Illustrator since the mid-90s and I've only started encountering colour issues recently. I told Adobe about this issue about 2 years ago. They ran tests and found the same issue. I haven't had this problem in a while. Now and again it drops my colour settings in favour of Greyscale, but I'm used to that little glitch. This one, however, is driving me nuts. ... View more

The problem is that ignores the changes I make (changing them both to CMYK). Nevermind. If you say this is the wrong discussion, I'll try and see if there is another one. Thanx for helping.  I appreciate it. ... View more

My joy was premature. When I use the colour boxes in the tools panel, I have the same problem as before. It seems like one has to change the colour in the window > colour dropdown. Illustrator has become such a disappointment. ... View more

I don't use Bridge. This is what happens. It does it with all the colours - not just black or grey. Wait - I just tried something and it worked. When your window > colour dropdown is set on CMYK but the document colour mode is not, It causes this problem. Both have to be CMYK. I hope this will help other people with the same issue. ... View more

I uninstalled Illustrator and reinstalled it today. Same issue. I'm not sure how to create a new user. If I do, will I have to flip between that one and the one I always use? ... View more

23.0.4 ... View more

I have had this problem or 2 years now. I finally got hold of a human that worksfor Adobe, sent them a file and they found the same issue. They told me they are "escalating" the issue. Never heard from them again, as expected. ... View more

Thank you!!!!!!! ... View more

Photoshop CC automatically flattens my layered files. I save the psd file, flatten it and 'save as' jpg/tiff whatever I need. When I reopen the psd file, it is flattened. At first I thought I used saved and not "saved as", but I have subsequently done 4 tests with the same outcome. Can someone please help? ... View more

And if the text is their corporate (mac) font and not available on their (PC) system?? ... View more

Good tip. Thanx Warren. ... View more

1. I flatten the images to place in Illustrator or Indesign. You know what, nevermind. I am am going to reinstall photoshop and see if this issue disappears. This thread is wearing me out. ... View more

I didn't day I saved a layered file as a jpg. It's not possible. I have worked the same way now for 25 years: save my psd before I'm ready to flatten, then flatten and go 'save as' and select jpg. The psd stays in tact as a layered file and I have my flattened jpg to place. Apart from the odd mindless save after flattening, this has always worked. What would the point be of a screenshot? It is just going to show you one layer while the file extension is .psd. Just a hint, C Pfaffenbichler: please refrain from using words like 'illustrate your CLAIM'. It is counter-productive to try and make Photoshop users feel like idiots. Like I said, I have been a photoshop user since PS3, so I think by now I have a pretty good idea of how to work the programme. This issue is not due yo my stupidity. ... View more

I have the same issue. I 'saved as" a jpg (so it had a different extension) and it still went and flattened my file. At first, I thought I might have saved the flattened psd before I saved it as a jpg, but I have done 4 subsequent tests with the same outcome. Photoshop is massively flawed and Adobe pretends that we are all idiots for not knowing how to use it. ... View more

Way to defuse a situation. Thank you, Twarita. My number is <Removed by Moderator> If you are just going to call and say "sorry about it, policy dictates that you lose your images even though you paid for it", then don't call. It's just going to make me blow my top. If you are going to call with a solution to my problem though, I will be happy to engage in conversation. Alison On Thu, Sep 7, 2017 at 1:18 PM, twaritar3263062 <forums_noreply@adobe.com> ... View more

Are you kidding me? I get to the same place every time - there where no human being is but a loop of unhelpful web-based answers. Please give me the PHONE NUMBER of a HUMAN BEING in South Africa that I can call. That would be helpful. Not placing me back in a super unhelpful loop every time,. On Thu, Sep 7, 2017 at 12:17 PM, twaritar3263062 <forums_noreply@adobe.com> ... View more

I will cost Abobe NOTHING to keep the images I paid for available to me. According to Adobe, my ONLY course of action is the forum which I already used where the matter was marked "HELPFUL" (which it most certainly was not). Why is it IMPOSSIBLE to speak to a human being? I insist that I get refunded or given the images I am owed. ... View more

Why is it IMPOSSIBLE to speak to a human being. According to Adobe, my ONLY course of action is the forum which I already used. The matter is not "HELPFUL" as you marked it. I insist that I get refunded of given the images I am owed. On Tue, Sep 5, 2017 at 1:14 PM, Sheena Kaul <forums_noreply@adobe.com> ... View more

That's not cool. It's theft. I paid for those images. On Fri, 01 Sep 2017 at 3:57 PM twaritar3263062 <forums_noreply@adobe.com> ... View more