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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
August 16, 2023

Introducing the all new Adobe Express

  • August 16, 2023
  • 76 replies
  • 34041 views

 

The new Adobe Express is here! 

 

Make Instagram Reels, TikTok videos, flyers, and more with the all-in-one app for fast and easy content creation. Get started quickly with professionally-designed templates and Adobe Stock videos, photos and music, work seamlessly with Adobe Photoshop and Illustrator files, generate text effects and images instantly with Adobe Firefly generative AI and collaborate with your team in real time. All in Adobe Express.

 

 

Feature Highlights

 

Create videos using Adobe Express

Make Instagram Reels and TikTok videos quickly & easily with drag-and-drop video creation.
 
 
 
 

New video & multiple-page templates, Adobe Stock videos & music

Be inspired & get started quickly with free, professionally-designed templates that you can easily make your own by adding content in a matter of clicks.

 

 

 

Real-time collaboration & commenting

It's easier than ever to create, ideate, & share feedback with others, all in one place.

 

 

 

 

Work with Photoshop and Illustrator creative assets

Easily access & edit creative assets from Photoshop and Illustrator.

 

 

 

 

Import & enhance PDFs

Refresh & beautify your old PDF flyers, brochures, and more.

 

 

 

 

Improved editing experience

Enjoy a simplified and streamlined editing experience to increase your productivity.

 

 

 

 

Generative AI-Powered Features

Generate extraordinary text effects & images instantly from just a description with Adobe Firefly generative AI.

 

 

Bug reporting

Have a problem you need help with? Find a bug or a crash in Adobe Express? Post in bugs so we can help!

 

Search first!

Prior to posting a new bug, be sure to first search for your issue to see if another community member has already reported it. If searching doesn't find a similar post, you can click Post to community to start a new thread.

 

Vote!

Bug threads now have an UpVote feature. The Adobe Express team uses this vote count to know which bugs are most important to you. If you're seeing a similar problem or bug that has already been reported, add your vote!

 

Useful links

 

  • FAQ: Get answers to common questions about Adobe Express.
  • Quick actions: Get answers to common questions about Quick actions.
  • Report abuse: Report offensive content or abuse within Adobe Express.
  • System requirements: Find the minimum technical specifications to use Adobe Express.
  • Discord: Join the Adobe Express Discord server to connect with others, get creative feedback, and share resources!
  • UserVoice: How can we improve Adobe Express? Share your thoughts and ideas in UserVoice.

 

      76 replies

      Show previous replies
      S
      SipWithElle
      Participant
      August 17, 2023

      Trying to convert old files so I can access them again and getting error after error after error. Are you fixing this issue or should I go ahead cancel my subscription now?

        M
        Margaux31734831n85l
        Participant
        August 17, 2023

        This update is horrible, please bring back the old version of express! 😞 this version is missing many of the features I've previously used and is much more difficult to navigate. I am in the middle of creating a project currently, and I can no longer edit it using many of the tools I used before- I also can't even change some of the font sizes or other elements. This update was a huge mistake. Really disappointed. 

          TC_Num
          TC_Num
          Participant
          August 17, 2023

          Hi there, for some reasons, I can't access new.express.adobe.com even after clearing the browsers' cache. I'm on WIn11 and tried Chrome, Edge also tried Safari on my phone too but same error message. I checked on Is It Down Right Now and it says the server is down - I'm in Canada. Also, I saw a closed Major Issue about this on your Adobe Sysem Statuts but is it fixed? Thanks!

            R
            Rebekah242541355ttd
            Participant
            August 17, 2023

            I can't access any of my old files or templates on the new express. When I tried converting them I got the "something went wrong, can't find your files!" error. Now I can't even get to my old files as I'm automatically redirected to the new express site, where there's no option under the "your stuff" tab to transfer over my files like you say there should be. I can, at best, find them on the cloud, but there's no way to download/covert them to be used in the New express. These files and templates are for our business and we don't want to waste the time manually recreating them.

              S
              Sarah274779061zkd
              Participant
              August 17, 2023

              Where can I find my files from the old version of Adobe Express? They seem to have all disappeared from the "Your Stuff" section.

               

               

                C
                C.G.89
                Participating Frequently
                August 18, 2023

                Here you go all, let's get corporate involved. Feel free to send emails to their Board of directors and CEO explaining your frustrations. I am absolutely at my wit's end. 

                 

                Snarayen@adobe.com
                abanse@adobe.com
                Bbiggs@adobe.com
                Mboulden@adobe.com
                LDesmond@adobe.com
                Sneumann@adobe.com
                KOberg@adobe.com
                DRicks@adobe.com
                Sbelsky@adobe.com
                Gchen@adobe.com
                Ddurn@adobe.com
                Dwadhwani@adobe.com

                These are the most likely, some verified, email addresses for every Board of Directors Member, as well as all the leaders for the company.

                  E
                  Ebony5DEF
                  Participating Frequently
                  August 18, 2023

                  Thank you!! I just sent an email. I hope everyone on this thread does. Otherwise the execs are not going to be aware of the information in this thread and there is no hope of getting anything rectified.

                  Has Amitej even responded to anyone recently? 

                    D
                    default4outg1xyrssc
                    Participant
                    August 17, 2023

                    This is pretty pathetic, you force a new layout on everyone with the ablilty to sync your old works to the new tools and layout. 

                    Someone seriously dropped the ball on this one. 

                     

                      A
                      Ashleigh_M
                      Participant
                      August 17, 2023

                      I've never used the mobile app and none of my files transferred... when I click to move them, half of them lose their design. The most noticable is the curved text is gone. How can I fix this?

                        C
                        C.G.89
                        Participating Frequently
                        August 17, 2023

                        @Ashleigh_M you can't. They have gotten ride of the curved text function because they thought AI was more important. They have no timeline on when they'll be bringing it back. Their answer is, just download what you have, or deal with having to adjust it on the updated version because they have no intentions of letting people revert to the older version before this trash update. 

                          A
                          Ashleigh_M
                          Participant
                          August 17, 2023

                          I see they didn't think this through AT ALL. Beyond frustrating. 

                            A
                            Amy27807129ti60
                            Participant
                            August 17, 2023

                            I am not able to edit files that I have previously made.  After it says Converting file (original file will be saved in a folder called Orginals), I get an error message: Sorry something went wrong! We were unable to convert your file. 

                              C
                              C.G.89
                              Participating Frequently
                              August 17, 2023

                              I got this error on all the graphics I tried transferring, I had to retry them over and over and over. It didn't take until about round 4 or 5. And Adobe absolutely does not care. 

                               

                                melissac65671605
                                melissac65671605
                                Participant
                                August 17, 2023

                                I converted one of my MANY websites to the new Desktop format and now I can not push the new updates to the web. I am on a very tight deadline and this is throwing a wrench in my entire day. 

                                 

                                Error: Publish API Response: 500 Internal Server Error

                                  T
                                  tarniak30539571
                                  Participant
                                  August 17, 2023

                                  I have used Adone for over 7 years, and used the folders sections avidly. I manage 4 business and had fodlers for each one - wiht hundreds of grpahis.. they are ALL GONE?

                                   

                                  I am all for software update but this is just insane - im lost of words?
                                  Can we get our folderd bacj?

                                    C
                                    C.G.89
                                    Participating Frequently
                                    August 17, 2023

                                    Here's the [Cursing removed as per forum guidelines. Please keep your language clean or risk be banned on the Adobe forums.] response I have recieved so far - "

                                    We understand this isn't how you were expecting it. If you don't want to transfer your file one by one, your files will be automatically migrated if you only use the desktop version." directly from @Winnie_M 

                                    In other words, they don't care about your folders and you'll need to transfer each and every single graphic individually and manually. No, they don't have a mass data migration function and no they have no way to help you. 

                                     

                                      S
                                      Sarah274779061zkd
                                      Participant
                                      August 17, 2023

                                      But where can we go to manually transfer the files over?

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