Adobe Portfolio locked to Business profile after downgrade – no migration path

After downgrading from an Adobe Business account to a Personal plan, my **Adobe Portfolio and Creative Cloud assets remain owned by the Business profile**. The Business profile now shows **0 B quota**, yet my data still exists (over 100 GB visible in Admin Console).
When switching to my Personal profile, Adobe Portfolio displays *“Profile cannot be used in this app”*. Profile switching works, but **ownership does not transfer**, and there is **no self-service migration option** to move Portfolio or assets from Business to Personal.
This leaves users in an **orphaned account state**: the data exists, but cannot be accessed or migrated without internal intervention. This is not a user error or configuration issue — it is a **system limitation** that occurs during plan downgrade.
Adobe needs to provide:
* A supported way to **reassign Portfolio ownership** from Business to Personal, or
* A proper migration workflow when downgrading plans.
Until then, users are effectively locked into Business accounts or forced to rebuild portfolios manually.

Adobe needs to provide:

• A supported way to reassign Portfolio ownership from Business to Personal, or

• A proper migration workflow when downgrading plans.

Until then, users are effectively locked into Business accounts or forced to rebuild portfolios manually.