Bug Reports

When a user tries to sign a document, an error message appears.“You will be redirected in 3 seconds”“Something went wrong. To proceed with completing this agreement, we will redirect you to our classic experience, which will clear any signatures and initials you entered in this agreement.”This document has 2 fields Signature and text field.We have tested a document that worked prior in Dec 2025 which had no issues and the same document now produces the same issue.End user’s device is Windows 11 will all Windows and Firmware patches completed.This is happening to more than one user across multiple documents.  

I have several libraries created for some page layout marks I use everyday in InDesign. After I work on one file, the next file I open, the CC Libraries panel is frozen. I cannot select anything or change libraries. All I can do is collapse the panel. I’ve tried dumping caches, library files and the only thing that works is to restart the program.Is there a fix for this? Is there anything to try to keep the panel working for more than one file?

Can you please fix this issue, its forever stuck on one set of libaries when i need to pull assetts from other brands im working on 

New gradients are automatically added/ created for no reason. Theses gradients cannot be deleted / modified without Indesign crashing right awayThe action of ‘Selecting unused swatches’ doesn’t select these gradients, despite nothing using them.     Fred

CC Libraries will not initialize. Followed all suggestions within Adobe Community. No luck. Note: I keep minimal CC Libraries active at a time, and I back up then deactivate all project libraries that I am no longer using. Have logged out and back into Adobe CC. Have closed and reopened programs. Libraries will not initialize for use.

For the last week, after a recent update, my libraries keep freezing after about an hour of use or if I go into another program.  The only way I was able to get past this was fully closing the program and reopening again. I also have a problem with saving my files as well.  We use onedrive in our office.  Now when I try to save my whole computer lags.  If illustrator is not open there is no problem.  The only way around this while I am working is either pausing the sync or quiting onedrive.  Illustrator V 29.5.1MacBook ProApple M116 GB Memory OS - Sequoia 15.5

This used to work somewhat reliably over the last few releases but now it's buggy as anything. I copy just "Details" to avoid overwriting other settings, but after 50 images the feature just gives up. I've got 96GB of RAM and 4TB SSD with about 750GB of available space. It's a 2023 Macbook Pro M3 Max. Latest available LR version as of time of writing this. The whole point of this Mac was to speed things up, but now Lightroom is slowing me down to a grinding halt. Absolutely outrageous.  I've restarted the Mac, I've updated Lightroom. Nothing solves this issue. Pasting all settings again doesn't solve it. This software is so broken it's actually becoming a joke that I have to pay for this mess. 

Can't pull icons från CC Library in ID, what's going on? 

My library panel inside photoshop, illustrator, indesign, etc keeps freezing. I have to close out the app and shut down close CC and reopen them to get it to start, but it will only work for a couple minutes until it freezes again. Very frusterating as I have all branding and assets uploaded to the library. I've seen other posts with this issue in the past but no fixes.

Unable to custom sort anything in the Libraries Palette even though Custom Sort and Custom Groups are selected.

Adobe, please Help!!In the office we have multiple users using Libraries, and they are shared between them.  The libraries are not updating when someone adds a new item or moves it to a different sub folder etc...  People are unable to see other peolpe's updated activity in the Libraries we can all see our own items that we added or moved or changed, but we can not see other people's.  However if they go into the Creative Cloud Desktop app and navigate to the libraries tab and then click on the "Browse all" Tab at the top, the library items do show up in the display, but only if you look at it through the Creative Cloud Desktop app and then engage the "Browse all" tab.  That would tell me that the sync is happening but it is not pussing it out to the actual library for some reason. This has been getting worse and worse over the last month.

I'm having trouble with CC Libraries changing the names of links when packaging an illustrator file. I've already been using the method of having to duplicate an asset within the library assets to make sure the name of the asset in the library isn't changed to 'Artwork 1', which isn't ideal as I have to test and do this more than once sometimes. I need my assets to retain their assigned names when packaging a file that uses Adobe CC library assets as I work in a large team and we absolutely cannot have these random named assets being outputted!

Problem: White and light-colored assets are still invisible in Adobe Libraries across the entire Creative Cloud suite. Ask: Let us change the thumbnail background color — or at least display transparency. This has been a long-standing request in the forums, and it’s baffling that such a basic visibility option hasn’t been added yet. If the Transparency Grid already exists in the library option to turn on/off, why not extend that functionality to the background? Minor issue, why does InDesign label this "CC Libraries" and all of the other apps just have "Libraries" – it's out of alphabetical order only in that application for some reason.

I have to quit out of InDesign and reopen. The library will work for a little while and then stop working again. Can't select anything, can't scroll, can't drag items to my workboard. This only started happening when I upgraded InDesign yesterday.

I heavily rely on the CC libraries for speed of CRE book productions. The CC library InDesign panel becomes inactive and freezes. When expanding the panel it streches like a flat jpeg. The troubleshooting either does not help or gives temporary relief for a couple hours tops. I shouldn't have to log in/out of Adobe to get the CC library panel to work for a limited amount of time. 

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED! https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html All my apps are up to date. I'm on Mac OS 13.7.4. PLEASE HELP!

Window with all the CC Library is not loading anything -- screen is completely blank. Issue is only with Photoshop. 

The creative cloud add-in for powerpoint used to work flawlessly when transferring items from Indesign into "your library" and placing into a powerpoint. Recently, everything created in Indesign is grayed out and says "this item is not supported in powerpoint" when hovering over the item. I have the current version of the plugin installed (4.6.79) and Adobe Indesign 2025. 

My office uses Adobe CC and it would be incredibly helpful to utilize shared libraries for quickly sharing assets, as well and maintaining continuity across teams. I have been having a very frustrating and discouraging issues for months now: ADOBE LIBRARIES ARE UNSHAREABLE!!!When I share links to my co-workers they either never receive the invitation, or the library never loads even when the invitation is accepted. My co-worker noticed the "syncing" symbol spinning in the library window in Illustrator but that was yesterday and still...nothing. When I inspect the status of library invitees, it says they are still "pending" even after accepting the invite. Not great for productivity on large teams. If anyone knows of a better program where this feature actually works I would like to ask my company to make the switch.

Last week, the only way to switch to a different library was to quit and restart InDesign. And when attempting to open the library window, it would distort. Today, NO LIBRARIES are available. This is nuts, Adobe and a huge annoyance for something users rely on every day.

In Adobe Illustrator (29.8.1) on Mac OS 26.0, I frequently need to duplicate library items: all of my vector icons share a canvas size and other attributes, so when new icons are ready for adding to CC Libraries, it's easier to just dupe existing items and rename the dupe, before pasting in my new icon (side complaint: Illustrator still defaults new library assets added from an Illustrator file  to "align to pixel grid," which requires extra work on my part to mitigate). Recently, the contextual menu in the Libraries panel (invoked by right-clicking on a library item) is just not there. Restarting Illustrator doesn't fix this issue (although restarting my Mac does). 

My CC Library keeps crashing at unexpected times, where the library appears as an image and can't be selected. It freezes almost - thats the only way I can think to descirbe it, and it get it active agai,n I have to quit indesign and reload the app.

 

I have had this issue for about a month now, where the CC library goes blank after I delete 1 or more files by clicking the trashcan icon or dragging the item(s) to it.The thing that has resolved the issue is to close and restart InDesign, but the issue occurs again if I do the same thing.InDesign version: 20.4.1Operating system: Windows 11 

The CC Libraries tab keeps freezing and becomes unclickable. First, it was the swatches disappearing here and there. Oh, the libraries have been doing this for people since the 3rd? Bugs everywhere...