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Inspiring
October 7, 2026
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Cant load or extremely laggy cloud files in apps - illustrator 30.0+ (2026) (Open Cloud Documents pane / your files in app)l)

Hi, I have troubles with cloud documents in apps past few days? If I want to open anything from my cloud (either home screen - your files, or open - open cloud documents and then the cloud documents panel) If I want to scroll my files its extremely laggy and only 5-6 rows will load at a time, hovering above .aic files freeze the whole panel, opening anything is almost impossible, cant search through search bar (1 minute per one letter will appear and even if I hit enter nothing will happen). Even cancel or local documents button (bottom ones) are frozen, only macs close button (small red circle) on the panel works at this point. I tried so many things, latest version, version before, uninstalling, restarting, stopping content synchronizer, deleting old airobin files, clearing cache - nothing. Photoshop is same. Only thing that works is Illustrator 2025 anything 29.0+ then it works like a champ, no lag extremely quick, search is instant. Also its normal through creative cloud app. 

 

I have Macbook M1 pro, 32gb ram, Tahoe 26.7.1

    1 reply

    jane-e
    Community Expert
    Community Expert
    October 13, 2026

    ​@Michal235827356jdf 

    This is the Collaboration forum. Please repost to the Illustrator forum: 

    https://community.adobe.com/p/illustrator

    Jane

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