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FeedbackCommunityMember
Inspiring
November 6, 2023
Needs More Info

can NOT restore file from "deleted" folder

my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0"
can you help to restore the file and let me download or sync with my local folder? please.
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    2 replies

    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hi there, thank you for your feedback. We will investigate this. Thank you for your patience.
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Please do something rapidly because I just loose one day of work with many MANY backup but all the backup
    are automatically move to the cloud (without making a copy and deleting the local file on my computer).
    After a bug of synchronisation, I had to delete the files from the cloud to make a new backup directly from my open adobe XD, but the backup to crashed and now I can not restore the cloud files for the same error namely:
    could not be restored - Unexpected token T in JSON at position 0.

    Please tell me rapidly how can I find my work saved !!

    Thank you in advance.
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