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Inspiring
November 6, 2023

CC libraries disappear

  • November 6, 2023
  • 1 reply
  • 143 views
Library panel is empty when switching btw programmes?
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1 reply

Community Manager
November 8, 2023

Hi,

Sorry to hear that. Could you please try:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps - please, make sure you've killed CCLibraries process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

If your issue persists even after the above-mentioned steps, please let us know.

Thank you,
CCLibraries team