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November 6, 2023

CC Libraries fail to load!

  • November 6, 2023
  • 1 reply
  • 165 views
Our entire team is suffering from this bug. We have changed the Library permissions, updated our software and re-shared links to the libraries. Still cannot access our images. Please resolve this issue!
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    1 reply

    A
    Community Manager
    Akshay.Community Manager
    Community Manager
    November 8, 2023

    Sorry, you're facing this problem. Could you please try:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed `Creative Cloud Libraries Synchronizer` process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    Please let us know if this didn't resolve the issue. Thanks for reaching out.

    Regards,
    CC Libraries Team

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