CC library - Asset becomes unusable after update

Hello, I will discuss that with our IT department and get back to you, because the libraries has our client's assets.

The date of the non-corrupt version is March 04. My time zone (GMT+3).

Thank you

Hello Nidal,

I will open a request for someone to follow up with you. In the meantime, can you provide us with the followin details:

On what date did you last have the non-corrupt version of your element(s)? What time zone are you in? What are the names of the Library(s) containing the corrupt element(s)? What are the names of some of the corrupt elements in said library that we need to check? 

Thank you,

Fawn

Dear Fawn, thank you for your answer. In the meantime, is there a workaround to retrieve a working version of the corrupted asset, throught a rollback to a previous version or a time machine back up?

FYI: I have more that 200 GB of assets that are linked to thousands of files that I need for work, and this issue caused me a lot of damage concerning time and workflow. I've been using libraries for two years seamlessly and unfortunatly this happened.

Another thing I noticed, is that some groups with assets are missing from my libraries, and I found them in the web deleted folder "only". And without a thumbnail and without a proper sorting (of the last deleted) it is a hell for me to retrieve such a large amount of assets.

Waiting for the Libraries panel version 4.5 in April, hopefully it fixes the issue.

Thank you for your efforts

This is unfortunately a corrupted element, which was most likely caused by a recent issue that occurred when editing an element, then closing it and saving when prompted. A fix for the root cause will be rolled out in Libraries panel version 4.5 in April. However, it won't affect the already corrupted element. The simplest work around is to delete and recreate the element, making sure to go to the File menu and then saving it *before* closing. We apologize for the inconvenience.