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FeedbackCommunityMember
Inspiring
November 6, 2023

CC Library keeps freezing constantly to the point where it is unusable.

  • November 6, 2023
  • 6 replies
  • 512 views
CC Library panel is CONSTANTLY freezing up. Every single day, it never works. This has been going on for months. PLEASE fix it.

Frustrating to see all these posts about this same issue and not a single one of them has been addressed. This problem has been happening for WAY too long for Adobe to continue ignoring this.

    6 replies

    A
    Community Manager
    Akshay.Community Manager
    Community Manager
    November 8, 2023

    Hi,

    Sorry for the wait - we have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it's available on Production.

    These builds has a fix for the problem when Libraries Panel is getting frozen / wrong scaling while working. We are also working to deliver a fix for the problem when Libraries hang after the machine comes back from sleep.

    Sorry for the inconvenience one more time, this issue been the highest priority for the teams. It is not something that we could deliver as an independent update on Libraries side, but this required applications updates, which is currently in progress.

    Thanks!

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    My Libraries window freezes up constantly...I have to restart the program to be able to use....90% of the time when I go open the libraries panel, its an unresponsive screen..
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      FeedbackCommunityMemberAuthor
      Inspiring
      November 6, 2023
      I still have the same issue in InDesign. All apps are updated. But I can´t scroll down to see all assets in CC Libraries. I tried to shut down and start again, but I still have the same issue.
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      FeedbackCommunityMemberAuthor
      Inspiring
      November 6, 2023
      We have a fix in the latest Illustrator 25.4 pre-release. You can download this from the pre-release section of the Creative Cloud Desktop App. Can you try this out and confirm if this resolves the problem for you.
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      FeedbackCommunityMemberAuthor
      Inspiring
      November 6, 2023
      We have a fix in the latest Illustrator 25.4 pre-release(posted this week). You can download this from the pre-release section of the Creative Cloud Desktop App. Can you try this out and confirm if this resolves the problem for you.
      F
      FeedbackCommunityMemberAuthor
      Inspiring
      November 6, 2023
      CC libraries panel freezing in all applications, mostly Ai, must restart constantly then libraries panel freezes again shortly after each restart. Experiencing for a couple weeks now and seems to be getting worse. Incredibly frustrating, slows down and prevents work.
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