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FeedbackCommunityMember
Inspiring
November 6, 2023

CC Library Panel Expands and cannot get files out of it

  • November 6, 2023
  • 7 replies
  • 144 views
When I use the CC library in CC 2021, it expands the library and I cannot access the files I Have in it. See screenshot attached, showing expanded library panel next to my normal panels I use all the time
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    7 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hi,

    We have posted Ai 25.3 build with the fix, it's been available in Beta section. Please, install it to be unblocked. Animate 21.0.4 build 39603 is available under regular application section in CCD.
    The fix in InDesign is coming soon, will post here once it's available on Production.

    Thank you,
    Mariia
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    The issue is now fixed in Illustrator 25.4 that is available in the Creative cloud App for download.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    The issue is now fixed with Illustrator 25.4 that is available on Creative cloud App for download. Can you please update to this version and try this out.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    I am still having this issue with Illustrator. Libraries are fine in other CC applications but zoomed in view and makes it unusable. Signing out then back in to account is a temp fix but cause issues with time taken to reload fonts etc.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    My CC library keeps bugging out, sometimes it previews as huge and other times and really tiny. When this happens I cannot access my assets and is incredibly annoying when working under extreme deadlines. I have updated everything and restarted. Please fix this its turning out to be more hassle than it's worth.

    This is happening is PS, AI and ID

    Model Name: MacBook Pro
    Model Identifier: MacBookPro16,2
    Processor Name: Quad-Core Intel Core i5
    Processor Speed: 2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 512 KB
    L3 Cache: 6 MB
    Hyper-Threading Technology: Enabled
    Memory: 16 GB
    System Firmware Version: 1554.100.64.0.0 (iBridge: 18.16.14556.0.0,0)
    Serial Number (system): C02DFC62ML7H
    Hardware UUID: E97DAD1B-D3F1-558E-B19D-FB78882FBAFE
    Provisioning UDID: E97DAD1B-D3F1-558E-B19D-FB78882FBAFE
    Activation Lock Status: Enabled

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Still happening in 25.2.3. See screengrab. Things just expand or get stuck and then you can't select anything. You have to quit out application then reopen to reset it so it stops happening.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hi, there is this thread for the same issue here:
    https://creativecloudassets.uservoice.com/forums/905281-report-bugs/suggestions/41704093-cc-library-freezes-and-not-able-to-scroll

    Could we please ask you to collect Logs and provide us with them? That will help to investigate and fix the problem as soon as possible:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thank you,
    CCLibraries team
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