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Inspiring
November 6, 2023

CC says my storage is full but i can't see anything there

  • November 6, 2023
  • 19 replies
  • 68 views
There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????
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19 replies

Inspiring
November 6, 2023
HI there -- to help us better understand the issue, can you share information about the plan you have & where you are seeing your storage being reported as full? Thank you!
Inspiring
November 6, 2023
I just started using my Adobe subscription and Lightroom CC automatically synchronized my files. My cloud is now full. However, when I access my Assets Website, it is empty!!!!!!
Isn't that a good way to make users pay by increasing their memory? Be carrefull Adobe, that lacks fairplay!
Thank you for telling me how I can delete my invisible photos in my space!
Inspiring
November 6, 2023
same issue. lightroom has 100gb but CC says its at 12gb out of 4gb
Inspiring
November 6, 2023
Similar issue. I was 100% full after importing a bunch of lightroom pictures, so I deleted all the photos that had been uploaded to the cloud, and I permanently deleted them as well. Still shows as 100% full, so nothing new is being uploaded. Why would I pay to upgrade to add more space when my allotted 20 GB is not usable? This borders on fraud - the cloud simply does not work as advertised.
Inspiring
November 6, 2023

Hi,
I just started using my Adobe subscription and Lightroom CC automatically synchronized my files. My cloud is now full. However, when I access my Assets Website, it is empty!!!!!!
Isn't that a good way to make users pay by increasing their memory? Be carrefull Adobe, that lacks fairplay!
Thank you for telling me how I can delete my invisible photos in my space!
François
Inspiring
November 6, 2023
Would be easier to share info about our plans and where we're seeing this information if we could paste a screenshot here, but I'm having the same issue with my photo plan, saying 21/20 Gb, can't upload anything and never have to the best of my knowledge, nor will it show me anything that has supposedly been uploaded to the cloud. Nothing selectable showing in files or under deleted.
Inspiring
November 6, 2023
Same here... Have photo package and it says I've used 21 of 20Gb cloud storage though I never uploaded anything intentionally, nor can I find anything when I look in files or "deleted". Looks like this has been a problem for a while now, so how about fixing it?? I dropped Adobe CC once already for bad customer service and really would like to have this stuff work right instead of having to use another product from another company.
Inspiring
November 6, 2023
I have the same problem !
On my Assets Panel under Files it says in red -
100% used
20.97 GB of 20GB
Upgrade Storage

When I view the folders they are empty ! on my iPad I have 2 photos backed up with available Cloud Storage of 20.00GB of 20GB

Hope you can explain this to me please.
Shiralee in the U.K.
Inspiring
November 6, 2023
Same as everyone else I have 21gb used in 20gb photo plan. When I first downloaded photoshop and lightroom it automatically did something and then told me cloud was full. Today I decided to delete whatever it auto uploaded but there isn't anything.
Inspiring
November 6, 2023
Same here! Cant see any files but shows 19 of 20gb space used!! very annoying