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Inspiring
November 6, 2023
Open for Voting

Creative Cloud Desktop icon disappears from notification area in Windows during file sync

During large uploads involving many files (eg. syncing a project consisting of a few GB and hundreds of files) the CC notification icon disappears from the taskbar leaving a blank space. Clicking on the blank space flashes up the Creative Cloud application but then the application immediately crashes. The file sync continues in the background.

Solutions I have tried:
Updating Creative Cloud - Didn’t work. Problem has been occurring through many versions.
Uninstalling then reinstalling the Creative Cloud application - Didn’t work
Clearing out the database files (.db, .db-shm, or db.wal.) - Didn’t work
Repairing through Windows “Programs and features” - Didn't work
Clean install of Windows 10 - Didn't work
Clean install of Windows 11 - Didn't work

1 reply

Inspiring
November 6, 2023
I also tried using the Creative Cloud Cleaner tool as per the below link but that didn't work either.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#sa_src=web-messaging
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