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Inspiring
November 6, 2023

Creative Cloud Library Assets Disappearing

  • November 6, 2023
  • 1 reply
  • 293 views
I have been using CC Libraries for years, both for client and personal use. At times, I would think things were missing, but chalked it up to being forgetful. Today, while adding files from Illustrator and Photoshop, and organizing files directly in the Creative Cloud Desktop application, several items randomly disappeared. These assets do NOT show in deleted files either. They do not appear in assets.adobe.com. It's as if they never existed. As you close out more features of your cloud storage, like synced files, I am very hesitant to trust what features are left. I cannot share a library with a client never knowing if the assets I created for them will disappear.

1 reply

Adobe Employee
November 14, 2023

Hi,

We want to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
This will generate a zip file - please could you send me the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zipThis might help us to understand the root cause of the problem.

Thank you,

CCLibraries