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Inspiring
November 6, 2023

Creative Cloud made files unaccessible

  • November 6, 2023
  • 1 reply
  • 45 views
I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON at position 0".

I expect this to get fixed quickly as it got in the way of my work.
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1 reply

Inspiring
November 6, 2023
Hi Rens -- Apologies for the inconvenience & this is a high priority issue for us. As a temporary work-around, you can download / move the XD file to your local storage from the sync’ed Creative Cloud Files that is on your file system browser. Thank you.