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FeedbackCommunityMember
Inspiring
November 6, 2023

Dragging new graphic into a group drops it in random location

  • November 6, 2023
  • 1 reply
  • 57 views
When i add a graphic to a library and then go to drag it into a group, it doesnt drop where i want it to and just drops in a random spot in another group above where i want it to.

This happens 90% of the time and sometimes it randomly works normally
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    1 reply

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hey Ariel

    Sorry to hear that, we have verified on the latest creative cloud and it seems to be working fine (PFA). We'd like to investigate your problem - if you could share logs from your machine and recording of the drag and drop behaviour, it would be very helpful.

    Here's a link to the Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    This will generate a zip file - please could you send me the name of it?
    It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"

    This might help us to understand the root cause of the problem.

    Thank you,
    CCLibraries team
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