Bug Reports

Can`t open and download file .psdc from Creative Cloud. Anyone can`t do that also with a file link.

Seems to just spit out the last cached version without checking if it was invalidated.Repro steps:- Have PSD file freshly synced to Creative Cloud.- Open the Creative Cloud iOS app- Do a "Quick Export" of the PSD, Save to Images. Don't close the app.- Make some visible change to the file in Photoshop, on Windows 10. Sync.- Notice that the Preview has updated as expected in the app.- Do another Quick Export, Save to Images.- Notice that it returns immediately, giving the last export given instead of a new export reflecting the change you just made.Expected Result: Second export has expected changes.Actual Result: Second export is the same as first export, no time taken.Using latest Creative Cloud iOS and desktop apps, Windows 10 v1903, latest Photoshop. iOS v 13.2.2, iPhone 6s.EDIT: Turns out the Quick Export wouldn't update even after shutting down and re-opening the app. I had to sign out and back in, and that allowed it to update. Also, it's worth mentioning that every time I Quick E

On both assets.adobe.com and the Creative Cloud iOS app, the stroke effect appears to be expanding the lines by X pixels in thumbnail space, rather than in file space as intended. I.e., the lines in the preview are way too thick and inconsistent with the image as shown in or generated by Photoshop. The problem is worse in the app than on the website.By "stroke effect", I mean in Photoshop, when you right-click a layer (in my case a group of layers), click "Blending Options...", then check "Stroke" and set the size to some value (in my case, 5 pixels.)Example file: https://adobe.ly/2KF3yWt (the top-level layer "Line Art" has the affected stroke effect.)

So I was working on this file last night, closed Photoshop, then shut down my PC (we'll say PC #1). Next day, I hop on PC #2 and the file had synced some changes, but not the latest changes. (PC #1 possibly shutdown mid-sync?) Specifically, the diamond-shaped paths in the file were not present on PC #2 when viewed in Photoshop. I check the iOS Creative Cloud app, file has no preview, says "Preview not Available", no option to quick export either. It was working for this file the day before. Check assets.adobe.com (henceforth "web"), preview still not available, shows file type as "Octet", extension ".psd" is shown in the file name rather than being hidden like the other files. So I look at the file on PC #1, and the changes I had made last night were still present when opened with Photoshop. Because I'm guessing the file type wasn't detected, I remove the file extension by renaming it in explorer. The file syncs, then... disappears! Not present on web either. Panicking, I hit Ctrl-Z an

I use windows 10 & always have Creative Cloud sync app running.Earlier tonight, I downloaded an XD file from my team member via Skype. By default it downloaded to 'Downloads' folder & I was about to move it to 'Creative Cloud Files' folder. Since I already had a file with same name in same location, I renamed the file (added '2' after filename) before moving. Coz I worked on the previous version & wanted to keep new updates in separate file. So I pasted the renamed file in same location with previous file, its here but I can no longer find the previous one.- The 'Recent' section in Adobe XD app is no longer showing the previous file.- I checked 'Recycle Bin' of my computer, its empty.- I searched all .xd files in My Computer, its not here.- I checked 'Deleted' section in assets.adobe.com, its not there either.At the moment, my primary guess is somehow XD thought its the same file & probably replaced it with previous one. If anyone can help me to find a solution for it,

When you go to the adobe assets shared page, it used to show the files that were shared with you, either review or development. You could click on the file name and add comments. Now, nothing is showing there except the actual file to download. How do we add comments if we cannot access the file from here? https://assets.adobe.com/shared

Using the iPhone5 and Safari, navigating to My Work / Files shows sorting options, but then just two horizontal lines and a bunch of blank space instead of your actual files, making files inaccessible on this device.

I use creative cloud to save shared work files for work. As you can imagine there is a huge amount of files in this so I had to sync the files to my hard drive. I broke my hard drive recently so I've had to get a new one. Tried re-syncing the files to my new hard drive and wasn't able to. Talked to support and apparently it's not an option so I have to now download and then remember to upload everything I work on which is incredibly inconvenient.

Since the last update of Adobe CC Desktop there is a problem, first showing up as cursor-sandbox is running for about 2 sec, but repeating every 4-5 sec. I tried to find the reason and looked at CreativeCloud App > Properties > Sync: Syncing is shown as actual, but a Error-message is opening for only 1sec (hard to read in that short time: Adobe CC library syncing Fehler - bitte melden Sie sich bei Creative Cloud an). This massage stays for only one sec, but repeating every 4-5 sec!I tried to close CC, restart cc, Log off CC, rsetart PC, Log-in cc again etc. Nothing changed, neither syncing is active nor inactive.What can I do?My System: Windows 10 /64 with Photoshop, Lightroom classic, Lightroom CC, Bridge (Abo)Uwe Schröder

I am trying to find a file that I think I deleted out of my Creative Cloud folder. I logged into my account through the browser, went to Your Work > Deleted Items, and started to search for the file. Imagine my surprise to find a significant number of files that have NEVER been in my CC folder. Why does Deleted Items now mirror my computer's actual recycle bin? There is NO reason why the two should EVER sync. Who came up with this??

Had 16 artboards in my file initially, which was viewable on the development link. I marked a couple of assets for development later and updated the link. Now the new updated link shows only 2 artboards.

Why are the last Versions of my XD Documents missing? We pay monthly for the complete Adobe Package and such things must not happen!

For an Workshop on Xd I distributed a link to a directory with assets.https://shared-assets.adobe.com/link/9831f438-61cc-4505-4188-c438e52b4f24The containing XD files were displayed as directories and could not be downloaded.

Two parts: one, why isn't there an actual contact for help instead of this feedback option? And second, why does my current, long term Adobe account give me this message every time I try to upgrade the amount of storage: "Purchase UnavailableThis product isn't available for purchase in your country or region (Singapore)."

While working today I found XD had launched a flip feature allowing users to flip images along length, etc. When I updated XD, I lost a lot of work I did in last few months - You can see the work I'm referring to in the published prototype - it will show a game called Bujo. Can you please restore my files to as they were before I updated XD. I've looked everywhere I could think of but can't find the files.

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underscore file names does not show file previews on adobe cloud website. i have to remove all underscores for the file image to show up. please fix.

There are files and folders which cannot be deleted anymore, neither in the cloud nor locally (which fails syncing to the cloud).At least it would be nice if you could repair my account.

Good day! Nowhere can I find the manual management of Cloud storage! Lightroom files took up the whole place, and the ability to unload them is nowhere to be found!  How to remove unnecessary albums ligtroom from cloud storage, so they do not take up space?

When sharing a file to someone outside of CC, the view is off for the recipient. There's a large space at that top of the page that moves the file preview way down the page. When sharing a folder outside of CC, the banner with the folder name is huge.

J'ai mis mes dossier dans le cloud, il a tourné toute la nuit et pourtant ce mati il dit que le nombre de fichier transféré est identique à celui que j'ai mis, mais ça continu de dire encore 1 seconde! Que faire ?

Restored - Unexpected token T in JSON at position 0" what the hell I can't restore my file again please do it.. anything its too important

Instantly my old link where me and my team were working on didn't display all the screens. Tried to refresh the link, to update it, close browser, etc the same!Then I created a new link, but I need some old comments back so how do i see the old link?Thanx

InDesign Error Code 4: Cannot open several files. How can I recover my work?

While entering a Japanese text in a shared Adobe XD prototype comment text field, it listens too aggressively to the "Enter key down" event. The Enter (Return) key is used by the Japanese input frontend to accept a conversion of the typed phonetic characters to the proper display characters. So pressing Enter key should only insert the composed phrase into the text field and allow further composition while the user is typing in Japanese.I hope you can make an update so that an Enter key press posts the comment ONLY when a Japanese phrase is not currently being composed, as otherwise it is rather frustrating.I'm not a programmer so maybe I'm being off the point, but it seems like you should not be listening to the key down event but to the actual carriage-return characters to be inserted into the text field.I'm using Google Chrome 66.0.3359.181 on MacOS 10.12.6