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FeedbackCommunityMember
Inspiring
November 6, 2023

Libraries no longer creating thumbnails for new additions

  • November 6, 2023
  • 6 replies
  • 247 views
Fix the thumbnails in the libraries. Old items have thumbnails but any new additions only show the CC link icon. I can no longer see things that I add.

Items show online but not on desktop programs.
    This topic has been closed for replies.

    6 replies

    A
    Community Manager
    Akshay.Community Manager
    Community Manager
    November 8, 2023

    Hello, thanks for your patience, we have fixed this issue and rolled it out to all users. It was only happening for Windows users, so the following instructions are win only. To restore your images you should

    1. Force quit the CCLibrary Process, all adobe apps, the creative cloud desktop app, and any other cc app from Task Manager
    2.
    Remove the contents of the renditions folder at the two following locations in your file explorer:

    %appdata%\Adobe\Creative Cloud Libraries\LIBS\\collaborated\renditions
    %appdata%\Adobe\Creative Cloud Libraries\LIBS\\creative_cloud\renditions

    You may not have the collaborated folder, that's fine!

    3. Restart Creative Cloud desktop application and reopen any apps. The Images should be restored

    You can see these steps in https://community.adobe.com/t5/creative-cloud-services-discussions/cc-library-preview-not-showing-in... in other Adobe forums as well.

    You can ignore the step of downloading the latest CC Libraries build, as it should be auto-rolled out to users by now.

    - CC Libraries team

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    If not fixed, you have to drag every icon onto the artboard just to see it.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    I'm having the same problem. It's only for new assets- the old ones load fine.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    facing the same problem here. i hope they fix this ASAP! really annoying bug
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    PLEASE FIX THIS!!! How has this not been immediately addressed? This issue has completely thrown a wrench into my workflow. Having to open each library item in order to identify what it is absolutely ruins everything that makes CC Libraries great. PLEASE FIX THIS!!!
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    having the same issue. please fix this.
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