Skip to main content
Participant
October 30, 2025

Libraries not syncing properly

  • October 30, 2025
  • 2 replies
  • 111 views

Adobe, please Help!!

In the office we have multiple users using Libraries, and they are shared between them.  The libraries are not updating when someone adds a new item or moves it to a different sub folder etc...  People are unable to see other peolpe's updated activity in the Libraries we can all see our own items that we added or moved or changed, but we can not see other people's.  However if they go into the Creative Cloud Desktop app and navigate to the libraries tab and then click on the "Browse all" Tab at the top, the library items do show up in the display, but only if you look at it through the Creative Cloud Desktop app and then engage the "Browse all" tab.  That would tell me that the sync is happening but it is not pussing it out to the actual library for some reason. This has been getting worse and worse over the last month.

2 replies

Participant
October 31, 2025

As of today, the libraries are updateing correcly and are doing so quickly.  You guys must have done something to fix this.

smorrice
Adobe Employee
Adobe Employee
October 31, 2025

Hi @flashj88268601 ,

We are sorry that you are having an issue with Libraries. To help us track down the issue it would be great if you could provide some information:

1. What OS are you using?
2. What application are you having the issue in?
3. What version of the application and is it up to date?
4. What version of Creative Cloud is installed and is it up to date?
5. Can you provide screenshots or, even better, a video capture of the screen?
6. Could you collect the logs off of your system and upload them so engineers could take a closer look?
7. If you do upload the logs, please take note of the filename and post it here.

Thanks for your patience.

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

 

The browse all tab in CC Desktop is a view driven by web apis that allow you to see other organization libraries that you personally have access to and can follow. You are right that from here it seems that syncing of those libraries are working. 

 

Has your company been through an enterprise migration recently?

 

I hope that you can answer some of the questions posted so we can get closer to an answer for you and your team mates.