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Participant
December 5, 2025

Library is often broken and doesn't work.

  • December 5, 2025
  • 1 reply
  • 101 views

Every day many times... I need to quit illustrator and reopen to get acess again to the library... 

1 reply

Adobe Employee
December 5, 2025

Hello,
We are sorry that you are having an issue with Libraries. To help us track down the issue it would be great if you could provide some information:
1. What OS are you using?
2. What application are you having the issue in?
3. What version of the application and is it up to date?
4. What version of Creative Cloud is installed and is it up to date?
5. Can you provide screenshots or, even better, a video capture of the issue?
6. Could you collect the logs off of your system and upload them so engineers could take a closer look?
Thanks for your patience.
https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

-- Adobe CC Libraries Engineer