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FeedbackCommunityMember
Inspiring
November 6, 2023

library not loading

  • November 6, 2023
  • 6 replies
  • 214 views
My library panel is constantly saying "Something went wrong initializing creative cloud libraries" and the window is blank, in all of my apps? I have tried restarting, logging out and back in. nothing seems to work. then it suddenly starts working again a few days later. It is very annoying and I use the library all the time for color pallets and other assets. How can I fix this?
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    6 replies

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    Community Manager
    Akshay.Community Manager
    Community Manager
    November 8, 2023

    Marked correct answer above.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Please, mine is not working as well. I've tried all the steps from the article "Libraries Pannels Not Working". I use Macbook Pro 2019 (2,4 Ghz Intel Core i5, Intel Iris Plus Graphics 655 1536 MB) and everytime I open my Illustrator doc that, btw, is saved on the creative cloud online, i can't seem to open/use my Libraries. Some days work, and others it simply doesn't. I don't know what else to do.

    I've tried to "Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions", but I don't have these files at all. Please HELP!
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    My Libraries, inSuite 2023 > Illustrator, work.. don't work... work.. don't work...
    work but don't add the new swatches ... ARGH I ve more client and relative color on Libraries..

    And why the shade of color?? There isnt a swatch in Libraries? Only on the palette color ?
    Why this difference?
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    I'm having a similar issue. I managed to get cc library working again after much time and effort then it stopped working. All the recommended fixes amounted to nothing. Very, very frustrating. So much wasted time.
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    I have the exact same problem, have reported it at least twice, am paying an enormous amount for the programs and still they haven't fixed this. Godamned annoying.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hi kenneth,

    Sorry, you're facing this problem. Could you please try:
    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
    2. Follow the steps from Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Before trying the steps - please, make sure you've killed `Creative Cloud Libraries Synchronizer` process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

    Please let us know if this didn't resolve the issue. Thanks for reaching out.

    Regards,
    Hari Vallabha
    CCLibraries
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