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November 6, 2023

Library won't load assets (completely blank) OR even let me import from a CClibs file

  • November 6, 2023
  • 9 replies
  • 765 views
Library won't load assets (completely blank) OR even let me import from a CClibs file (it's been 3 months)

9 replies

Junior Rocha
Community Expert
Community Expert
July 11, 2025

@yvonnek22 @David28119947zghu 

It's been two years since I posted this issue. For me, a Windows 11 update or a Creative Cloud update shortly thereafter probably fixed the issue. Libraries are currently working perfectly for me.

Make sure your operating system and Creative Cloud app are up to date.

Participant
July 10, 2025

I love how they push towards libraries and then it doesn't work anymore. It stated with saying it "can't connect" and now it just doesn't even bother trying to connect. Just a blank panel. 

Participant
July 9, 2025

Hi. May I ask if you found a solution to this issue? I have the same problem! Thanks

Participant
August 5, 2024

I have this same problem - I try to import libraries, I navigate to all the library files within Illustrator 2024, but they are all grayed out- none are importable. 

hekselsior
Known Participant
June 4, 2024

I have similar problem after recent updates. The library just goes blank or even not connected to the cloud server. They load when I open a few groups/folders first, it seems to trigger the sync from the cloud server. That is pretty unproductive.

Participant
May 28, 2024

So basically, it looks like it's still importing it. That's why it's blank. If you just wait a few minutes your items will start to load up in Photoshop Libraries panel.

Junior Rocha
Community Expert
Community Expert
February 26, 2024

In Creative Cloud App is OK


But in Adobe Illustrator and other Apps, appears broken

 

Junior Rocha
Community Expert
Community Expert
February 26, 2024

Same here

Participant
February 24, 2024

Same and waiting for a solution.. even tried relaunching the creative cloud as suggested on the website